That was one of 17 deficiencies cited at Lakehouse Healthcare & Rehabilitation Center during an inspection completed August 15, 2025.
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Inspectors classified the deficiency as isolated, meaning it did not touch every resident, but concluded there was potential for more than minimal harm.
The violation fell under the category of pharmacy service deficiencies.
The catheter and continence care citation, filed under regulatory tag F0690, fell into the category of Quality of Life and Care Deficiencies.
Her physician had ordered cetirizine at 5 milligrams once daily for allergies, a dose on the books since March 2020.
The citation fell under a category inspectors use when the problem is real and the danger is real, even if no one has been injured yet.
A pattern is a system that isn't working.
That finding didn't come from a routine sweep.
At Springvale, that standard was not being met.
That finding was one of 14 deficiencies cited when inspectors completed their complaint inspection on August 14, 2025.
Inspectors arrived on a complaint investigation and pulled training records for four licensed nurses.
The violation was one of 15 deficiencies documented during the inspection.