The resident, identified in inspection records as Resident #4, uses a wheelchair and cannot access her bathroom on her own.
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The documentation that the care was actually delivered did not exist.
That was the scene inspectors documented on the morning of April 30, 2026, during a complaint inspection at the facility on the north side of Shreveport.
But isolated does not mean harmless.
Inspectors watched the entire round.
The observation happened on the morning of April 29, 2026.
The envelope contained progress notes, a face sheet, physician orders, a medication list, and a consult report.
Inspectors documented the gap during a complaint inspection on April 30, 2026.
Inspectors visiting the facility on April 30, 2026 opened medication carts on halls 100, 300, and 600 and found unlabeled drugs in each one.
A finding of "no actual harm" does not mean nothing went wrong.
The citation, issued May 1, 2026, fell under a category of environmental deficiencies.
The inspection was triggered by a complaint, not a routine survey.