The December 31 complaint inspection turned up 13 separate deficiencies at the facility.
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Complaints of that kind do not file themselves.
Federal inspectors cited the facility following a complaint inspection completed May 27, 2026.
The incident at The Pavilion at Sunny Hills, a skilled nursing facility at 2222 N.
He told inspectors he had been informed of the problem on April 7, called a repair company the next day, and received a written estimate dated April 8.
That is the sequence inspectors documented at Aventura at Pembrooke following a complaint investigation completed December 28, 2025.
The inspection was a complaint visit, conducted December 28, 2025.
The assessment had been updated just six weeks earlier, on December 18, 2025.
When inspectors measured that cup in May, it held 580 milliliters.
Inspectors determined that the facility was giving residents medications that had the potential to limit their ability to function.
The December 30, 2025 inspection, triggered by a complaint, ended with a citation under F0689, the federal tag covering accidents and supervision.
The woman, identified in inspection records only as R3, was in the shower when another resident, R2, pulled back the curtain and began kissing her.