Shoreland Health Care And Retirement Center Inc
Shoreland Health Care and Retirement Center Inc in Whiteville, NC — inspection on February 26, 2026.
Found 4 citations. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
During a phone interview on [DATE] at 4:00 PM Transportation Aide #1 stated Transportation Aide #2
[DATE].
Transportation Aide #1 stated she could not take Resident #62 to his appointment on [DATE] either because her transportation schedule could not accommodate getting Resident #62 to the cancer center, so she called and rescheduled the appointment, and the new appointment was scheduled for [DATE].
Transportation Aide #1 stated she did not notify the DON that she had to reschedule Resident #62's appointment.
She stated since [DATE] they had a new process to where she emailed the clinical team including the DON every Friday to notify them of upcoming appointments for the following week.
During a phone interview on [DATE] at 3:40 PM the Medical Director stated Resident #62 was followed by oncology for prostate cancer treatment.
She stated there was no difference in getting the injection at seven months versus getting the injection at six months.
The Medical Director stated the cancer center report on [DATE] read that Resident #62 was slightly overdue for the treatment.
She stated if there had been a concern regarding a delay in treatment then oncology would have rescheduled the appointment sooner than four weeks.
She stated she did not order testosterone or PSA levels (PSA - prostate specific antigen- a blood test used to monitor and guide treatment for prostate cancer) for Resident #62 and that was done at oncology, and she was not aware of what those levels were at this time.
The Medical Director stated oncology didn't order a PSA to be drawn for three months following the [DATE] appointment indicating to her there was no acute concern, and Resident #62 has had no change in condition.
She stated she did not need to be notified that his appointment had to be rescheduled.
During an interview on [DATE] at 2:00 PM the Director of Nursing (DON) stated she was not made aware that Resident #62 had his cancer treatment appointment rescheduled with a four-week delay.
She stated corporate changes became effective in [DATE] and now she and the clinical team get an email every Friday from the Transportation Aides that show what appointments were upcoming the following week for their residents.
The DON stated she specifically reviewed the upcoming appointments when she received the email on Fridays.
The DON stated the Transportation Aides should have notified her that they could not take Resident #62 to his appointment for cancer treatment on [DATE] and she would have made arrangements with an outside medical transport to get him to the appointment that day.
345397 02/26/2026
Shoreland Health Care and Retirement Center Inc 200 Flower-Pridgen Drive Whiteville, NC 28472
300 halls.
She reported that she was not familiar with which residents required blood glucose
Resident #82 on 2/25/26 at 3:10 PM. Resident #82 stated that his blood sugars were up and down,
after he finished eating. Resident #82 reported that on 2/25/26 he ate his breakfast, and Nurse #1 administered his insulin after he finished his meal, and this was later than the usual time.An interview with the Nurse Practitioner on 2/25/26 at 11:20 AM revealed that she expected that insulin be administered as ordered prior to the meal.
The Nurse Practitioner stated that it was important that insulin was administered accurately and this included the time. An interview was conducted with the Physician on 2/25/26 at 3:48 PM.
The Physician stated that Humalog insulin was to be administered prior to meals and administering it after the meal was incorrect and could result in an adverse effect.An interview was conducted with the Director of Nursing (DON) on 2/25/26 at 1:15 PM.
The DON stated that nurses were expected to follow the physician's orders and administer insulin before meals.
She explained that timing was one of the rights of medication administration, and she expected staff to adhere to this requirement.
Federal health inspectors cited Shoreland Health Care and Retirement Center Inc in Whiteville, NC for a deficiency under regulatory tag F-F0790 during a standard health inspection conducted on 2026-02-26.
Category: Quality of Life and Care Deficiencies
The facility was found deficient in the following area: Provide routine and 24-hour emergency dental care for each resident.
Scope/Severity Level D: isolated, no actual harm with potential for more than minimal harm.
While no actual harm was documented, there was potential for more than minimal harm to residents.
This was one of 4 deficiencies cited during this inspection of Shoreland Health Care and Retirement Center Inc.
Correction Status: Deficient, Provider has date of correction.
The facility reported correction as of 2026-03-20.
Federal health inspectors cited Shoreland Health Care and Retirement Center Inc in Whiteville, NC for a deficiency under regulatory tag F-F0880 during a standard health inspection conducted on 2026-02-26.
Category: Infection Control Deficiencies
The facility was found deficient in the following area: Provide and implement an infection prevention and control program.
Scope/Severity Level D: isolated, no actual harm with potential for more than minimal harm.
While no actual harm was documented, there was potential for more than minimal harm to residents.
This was one of 4 deficiencies cited during this inspection of Shoreland Health Care and Retirement Center Inc.
Correction Status: Deficient, Provider has date of correction.
The facility reported correction as of 2026-03-20.