Raleigh Rehabilitation Center
Raleigh Rehabilitation Center in Raleigh, NC — inspection on March 26, 2026.
Found 1 citation. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
anyone acting on their behalf section, was left blank.
Resident/Responsible Party offered conclusion
#136's RP.
She reported submitting multiple verbal grievances to the facility's administrative staff,
grievance summary, did not receive any written summaries or follow-up communication, and was not provided with any verbal or written updates or followˆup interviews regarding her grievances. An interview was conducted on 03/23/26 at 3:21 PM with the Administrator.
The Administrator confirmed that Resident #136's RP did not receive written grievance summaries for any grievances filed.
She acknowledged she was not fully aware that complainants or those filing a grievance on the resident's behalf must receive written summaries of grievance findings, even when issues were resolved verbally.
The Administrator stated that Resident #136's RP also did not receive written grievance summaries because the administrative staff did not believe formal written documentation was required for the representative's four verbal grievances, which concerned activities of daily living (ADL) care, missing pads and a microphone, hair grooming, and right/left hand discoloration.
The Administrator reported that she learned only today (03/23/26) that the facility was required to offer or provide written grievance summaries to complainants or those filing a grievance on the resident's behalf.
Prior to this, staff communicated resolutions solely through phone calls or inˆperson conversations, with no written documentation provided.
The Administrator indicated that all four of Resident #136's grievances were resolved.
The interview further revealed the Administrator investigated and resolved grievances and was responsible for overseeing the grievance process. On 03/26/26 at 8:05 AM, an interview was conducted with the [NAME] President of Operations. He stated that staff were expected to follow the facility's grievance policy, ensuring that individuals who filed a grievance were informed of the grievance summary and its conclusion. An interview was conducted on 03/26/26 at 9:08 AM with the Director of Clinical Services.
She confirmed that Resident #136's RP did not receive a verbal or written grievance summary or any followˆup notifications from the grievances she filed.
She stated that, moving forward, all individuals submitting a grievance would receive a written grievance summary and decision.