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Complaint Investigation

Mecklenburg Heath And Rehabilitation

September 19, 2025 · Charlotte, NC · 2415 Sandy Porter Road
Citations 2
CMS Rating 5/5
Beds 100
Provider ID 345471
Healthcare Facility
Mecklenburg Heath And Rehabilitation
Charlotte, NC  ·  View full profile →
Inspection Summary

Mecklenburg Heath and Rehabilitation in Charlotte, NC — inspection on September 19, 2025.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0607
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Potential for More Than Minimal Harm

received and indicated a left tibia and fibula fracture.

She stated the ADON assisted her with interviewing staff and there were no reports of Resident #1 having an accident or incident that would have caused a fracture.

The interim DON stated Resident #1 had a history of fractures and osteoporosis and due to no reports of a fall or trauma to her leg they determined the fracture was pathological. A phone interview with the Medical Director indicated she was notified on 8/28/25 that Resident #1 obtained a left tibia and fibula fracture and was transferred to the ED for further evaluation.

She stated on 8/29/25 she reviewed Resident #1's medical record and due to her history of fractures, diagnoses of osteoporosis and osteopenia and no reports of a fall or trauma to her leg she determined the fracture was pathological in nature.

The Medical Director indicated she did not review Resident #1's ED or hospital records nor was she aware of the right tibia fracture however Resident #1 having bilateral leg fractures made it more evident that the fractures were pathological. An interview conducted with the Administrator on 9/17/25 at 2:30 PM revealed she was notified immediately on 4/28/25 of Resident #1's x-ray results and that she had a leg fracture.

She indicated interviews were conducted with nursing staff to determine if there was an incident or accident that occurred to cause the fracture, and no incidents or accidents were reported.

She stated on 4/29/25 the Medical Director reviewed Resident #1's medical record and determined the fracture was pathological.

She stated they determined the source of the injury was pathological, so an initial allegation report was not submitted to the state agency nor was a 5-day investigation report completed.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

09/19/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Mecklenburg Heath and Rehabilitation

2415 Sandy Porter Road Charlotte, NC 28273

SUMMARY STATEMENT OF DEFICIENCIES

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to provide a safe transfer for 1 of 3 residents reviewed for accidents (Resident #1).

The findings included: Resident #1 was admitted to the facility on [DATE] with diagnoses that included end stage renal disease, dependence on renal dialysis, and dementia.

The resident care guide dated 8/27/24 indicated Resident #1 required 2-person assistance and the use of a mechanical lift for transfers.

The significant change Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #1 was severely cognitively impaired and dependent on staff for assistance with activities of daily living (ADL) including transfers. A phone interview conducted with Nurse Aide (NA) #1 on 9/16/25 at 8:41 AM revealed she was Resident #1's Responsible Party (RP) and worked at the facility on night shift (7:00 PM to 7:00 AM).

She stated she was not assigned to Resident #1 when she worked but would check on her and provide care as needed.

She revealed on 8/26/25 at approximately 8:00 PM Resident #1 was complaining of leg pain during incontinence care.

She stated Nurse Practitioner (NP) #1 was making rounds the next morning and assessed Resident #1 due to her complaints of leg pain. NA #1 revealed after NP #1 assessed Resident #1, NA #2 assisted her with transferring Resident #1 with the mechanical lift from the bed to the wheelchair. A phone interview was conducted with NA #2 on 9/17/25 at 7:45 AM. NA #2 revealed she was assigned to Resident #1 on 8/26/25 from 7:00 PM to 7:00 AM on 8/27/25.

She stated NA #1 provided incontinence care for Resident #1 at approximately 8:00 PM and told her she would be back at the end of her shift to assist Resident #1 with morning care. NA #2 stated on the morning of 8/27/25 she did not assist NA #1 with transferring Resident #1 using the mechanical lift. A follow-up phone interview was conducted with NA #1 on 9/17/25 at 9:34 AM.

She stated on 8/27/25 she transferred Resident #1 from the bed to the wheelchair with the mechanical lift without a second person.

She stated she wanted to ensure Resident #1 was transferred gently due to her leg pain and felt she would accomplish this by transferring her alone. NA #1 revealed the transfer was successful and without incident.

She indicated the facility's policy was to have a second person when transferring a resident with the mechanical lift and she should have requested for another staff member to assist her with the transfer. An interview with the Assistant Director of Nurse (ADON) on 9/16/25 at 4:26 PM revealed she was aware that NA #1 reported on the morning of 8/27/25 NA #2 assisted her with transferring Resident #1 using the mechanical lift, however, NA #2 denied that she assisted with the transfer.

The ADON indicated two staff members should assist with mechanical lift transfers to ensure resident safety An interview conducted with the Administrator on 9/17/25 at 2:30 PM revealed two staff members should assist with all mechanical lift transfers to ensure the resident was safe.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Charlotte, NC, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Mecklenburg Heath and Rehabilitation or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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