The Foley Center At Chestnut Ridge

F-F580: Based on record review, staff, Social Worker (SW), Nurse Practitioner (NP), and Medical Director (MD) interviews the facility failed to notify a medical provider when Resident #278 was noted by Medication Aide (MA) #1 to have difficulty breathing, had an oxygen saturation in the high 70's/low 80's (normal oxygen saturation is 92 to 100%), and was asking for help. On [DATE REDACTED] at 7:00 am MA #1 was told by Nurse #2 that Resident #278 was having issues with breathing. MA #1 checked Resident #278 and noted an oxygen saturation in the high 70's/low 80's, and got the Director of Nursing (DON). The DON advised MA #1 to place Resident #278 on oxygen and continue to monitor her oxygen saturation levels. MA #1 reported Resident #278's oxygen saturation levels remained in the 80's and she appeared to be struggling to breathe and was asking for help. MA #1 continued to report breathing issues and concern about Resident #278 throughout the shift to the DON until Resident #278 was removed from the facility on [DATE REDACTED] at 4:47 pm by Resident #278's Representative (RR). The RR took Resident #278 to the Emergency Department where Resident #278 was diagnosed with Influenza A (the flu) Influenzal Bronchitis (inflammation of the airway), had an elevated white blood cell count (which indicated infection), and was given intravenous fluids, steroids (used to decrease inflammation), a breathing treatment, and was admitted to the hospital. Resident #278 was later diagnosed with acute hypoxemic respiratory failure and was placed on comfort measures on [DATE REDACTED], received inpatient hospice services in the hospital and expired on [DATE REDACTED]. The certificate of death revealed Resident #278's immediate cause of death was acute hypoxemic respiratory failure, Influenza A, and bacterial pneumonia.

The deficient practice was identified for 1 of 3 residents reviewed for notification of change in condition (Resident #278).

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 10 of 34 345045 Department of Health & Human Services Printed: 09/19/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 345045 B. Wing 07/03/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

The Foley Center at Chestnut Ridge 621 Chestnut Ridge Parkway Blowing Rock, NC 28605

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0600 An interview was conducted on [DATE REDACTED] at 7:30 pm with Medication Aide (MA) #1. MA #1 stated she had received education on abuse and neglect from the facility. MA #1 stated an example of neglect would be not Level of Harm - Immediate sending a resident to the hospital with a low oxygen saturation level that had not improved. MA #1 stated she jeopardy to resident health or felt as though Resident #278 had been neglected because the DON had not allowed her to send Resident safety #278 to the hospital.

Residents Affected - Few An interview was conducted on [DATE REDACTED] at 11:41 am with the Social Worker (SW). The SW stated staff used

an online learning center to receive training. The SW reported staff continuously had training on neglect and abuse through their online learning center, in-services, monthly meetings, and on an as needed basis. The SW stated if a resident had a change in condition, such as a low oxygen saturation and difficulty breathing, and had not notified a medical provider, that could be considered neglect.

An interview was conducted on [DATE REDACTED] at 12:39 pm with the Interim Director of Nursing (DON). The Interim DON stated facility staff received training on abuse and neglect yearly and as needed if an issue arose. The Interim DON stated neglect would be classified as not taking care of a resident and not acknowledging or reporting an issue with a resident. The Interim DON stated MA #1 not reporting a change in condition and not having a nurse come assess Resident #278 could be classified as neglect.

An interview was conducted on [DATE REDACTED] at 11:56 am with the Administrator. The Administrator stated the facility utilized an online learning center for education and staff were educated on abuse and neglect during orientation. The Administrator stated neglect would be a resident who has not been bathed or changed. The Administrator stated she would not consider, not notifying a medical provider about a change in condition and not performing an assessment for a resident with a change in condition, to be neglect but instead a miscommunication.

The Administrator was made aware of Immediate Jeopardy on [DATE REDACTED] at 10:49 am.

The facility provided the following credible allegation of Immediate Jeopardy removal:

Identify those recipients who have suffered, or are likely to suffer, a serious adverse outcome as a result of

the noncompliance:

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 11 of 34 345045 Department of Health & Human Services Printed: 09/19/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 345045 B. Wing 07/03/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

The Foley Center at Chestnut Ridge 621 Chestnut Ridge Parkway Blowing Rock, NC 28605

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0600 On [DATE REDACTED], Facility failed to follow abuse/neglect policy related to prohibiting neglect when Resident #278 had a change of condition and facility staff failed to notify Medical Director or Nurse Practitioner of change in Level of Harm - Immediate condition and failed to notify Emergency Medical Services. Resident #278 had a cough and on [DATE REDACTED], jeopardy to resident health or Nurse #1 notified the provider of resident representative request for a chest x- ray. On [DATE REDACTED], the provider safety assessed Resident #278 and did not order a chest x-ray. The facility didn't perform a chest x-ray requested by Resident #278's Representative when Resident #278 was observed to have a cough, congestion and Residents Affected - Few decreased appetite by Nurse #1. The provider did order Mucinex 600 milligrams every 12 hours for 7 days and Duo-neb treatments to be administered four times per day for 7 days for a cough. Resident #278 was observed having issues breathing on the morning on [DATE REDACTED]. Resident was assessed for change in condition by Medication Aide #1 with direction from the Director of Nurses. Resident was eventually discharged from

the facility on [DATE REDACTED] to an Acute Care Hospital by the resident representative. The facility failed to notify a provider when Resident #278 was noted by Medication Aide #1 to have difficulty breathing, had an oxygen saturation of the high 70's/low 80's, and was asking for help. On [DATE REDACTED], Upon being made aware of allegation of neglect, Administrator completed and submitted initial allegation report to Department of Health and Human Services. On [DATE REDACTED], all current residents were assessed for change in condition to ensure anyone requiring change in condition received necessary care & services.

On [DATE REDACTED], the Director of Nursing identified residents that were potentially impacted by this practice by completing head to toe body audits and assessed residents for any acute distress or verbal/nonverbal indicators of neglect with a BIMS 12 or less on all current residents. The results included: all current residents with BIMS 12 (impaired cognition) or less had no areas of concern identified related to abuse/neglect. On [DATE REDACTED], all current residents with a BIMS of 13 or above were interviewed by the Administrator and were asked if they had any concerns related to abuse/neglect and if they had any care concerns. The results included: All current resident with BIMS 13 (intact cognition) or higher denied any allegations of abuse/neglect occurred and identified.

Additionally, on [DATE REDACTED], the Director of Nursing met with all direct care nurses who were working to initiate

an assessment of 100% of current residents. This audit consisted of review of any residents with any acute change in condition to ensure the provider was notified of the change in condition. The change in condition included: Any symptom, sign or apparent discomfort that is: acute or sudden in onset, and is a marked change (i.e., more severe) in relation to usual symptoms and signs, or unrelieved by measures already prescribed including any change in condition where the resident has difficulty breathing, low oxygen saturations, and new onset cough, congestion with decreased appetite. This audit was completed on: [DATE REDACTED]. The audit identified that 2 of 79 residents had an acute change in condition to include: Any symptom, sign or apparent discomfort that is: acute or sudden in onset, and is a marked change (i.e., more severe) in relation to usual symptoms and signs, or unrelieved by measures already prescribed including any change in condition where the resident has difficulty breathing, low oxygen saturations, new onset cough, and congestion with decreased appetite. On [DATE REDACTED], a corrective action was completed for 2 of 79 residents identified as having a change in condition when the provider was notified of the change in condition and orders for the change in condition were carried out by the direct care staff.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 12 of 34 345045 Department of Health & Human Services Printed: 09/19/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 345045 B. Wing 07/03/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

The Foley Center at Chestnut Ridge 621 Chestnut Ridge Parkway Blowing Rock, NC 28605

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0600 On [DATE REDACTED], the Administrator audited all residents transferred to the hospital in the last 30 days ([DATE REDACTED] - [DATE REDACTED]) to ensure provider notification was completed for any acute change in condition to include: Any Level of Harm - Immediate symptom, sign or apparent discomfort that is: acute or sudden in onset, and is a marked change (i.e., more jeopardy to resident health or severe) in relation to usual symptoms and signs, or unrelieved by measures already prescribed including any safety change in condition where the resident has difficulty breathing, low oxygen saturations, new onset cough, and congestion with decreased appetite. The audit identified that provider notification was completed for 22 Residents Affected - Few of 22 residents. No current residents were identified as not having provider notification, therefore no corrective action was required.

Specify the actions the entity will take to alter the process or system failure to prevent a serious adverse outcome from occurring or reoccurring and when the action will be completed:

On [DATE REDACTED], Administrator and the Director of Nursing (DON) conducted in service for all full-time, part-time and as needed staff including agency on the abuse/neglect policy for reporting, identifying, and preventing abuse and neglect. All staff (full-time, part-time, and PRN staff, administration, housekeeping, dietary, nursing, therapy and maintenance) were in-serviced on identifying/reporting abuse/neglect immediately using our abuse policy and procedure. This education was completed in person and by phone. Any staff that was not educated by [DATE REDACTED] will not be allowed to work until education is completed by Administration or department heads. Additionally, on [DATE REDACTED] the Director of Nursing began in servicing all licensed nurses, Registered Nurses (RN) and Licensed Practical Nurses (LPN), Medication Aides and certified nursing assistants (full time, part time, and prn including agency) on the need to notify the provider for any acute change in condition to include: Any symptom, sign or apparent discomfort that is: acute or sudden in onset, and is a marked change (i.e., more severe) in relation to usual symptoms and signs, or unrelieved by measures already prescribed including any change in condition where the resident has difficulty breathing, low oxygen saturations, new onset cough, and congestion with decreased appetite. This education included: types of change in conditions, what to do when a change in condition is noted, who to notify, initiating Emergency Medical Services if needed and importance of providing care and services for any change in condition promptly and if care or services are not provided including not initiating call for Emergency Medical Services for assistance during a medical emergency is neglect.

The Interdisciplinary Team (Administrator, Director of Nursing, Nurse Managers, Minimum Data Set Coordinators, Unit Manager, Support nurse, Therapy, Health Information Management, Dietary Manager, Medical Director, Pharmacist), were notified of the allegation of neglect related to facilities failure in following and implementing policy related to abuse/neglect, identifying neglect and addressing change of condition in resident on [DATE REDACTED] and were involved in the removal plan.

The Administrator and Director of Nurses will ensure that any staff member (full time, part time, and prn including agency) who do not complete the in-service training by [DATE REDACTED] will not be allowed to work until the training is completed.

This in-service was incorporated into the new employee facility and agency orientation for all staff (full time, part time, and prn including agency) by the Director of Nurses.

Administrator will be responsible for ensuring the removal plan is implemented.

Alleged date of IJ removal [DATE REDACTED]

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 13 of 34 345045 Department of Health & Human Services Printed: 09/19/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 345045 B. Wing 07/03/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

The Foley Center at Chestnut Ridge 621 Chestnut Ridge Parkway Blowing Rock, NC 28605

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0600 A validation of immediate jeopardy removal was conducted on [DATE REDACTED]. The initial audit of residents was reviewed, and no issues were noted. Staff interviews across all departments were able to verbalize that they Level of Harm - Immediate had received education regarding abuse and neglect. The staff were able to verbalize examples of neglect, jeopardy to resident health or such as not assessing a resident with a change in condition, not notifying a provider of a change in condition, safety etc. The staff were able to verbalize what to do if they suspected a resident was being abused or neglected, which included letting the hall nurse know, and following the chain of command if no action was taken. The Residents Affected - Few immediate jeopardy removal date of [DATE REDACTED] was validated.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 14 of 34 345045 Department of Health & Human Services Printed: 09/19/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 345045 B. Wing 07/03/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

The Foley Center at Chestnut Ridge 621 Chestnut Ridge Parkway Blowing Rock, NC 28605

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0607 Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Level of Harm - Minimal harm or **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 38515 potential for actual harm Based on record review and facility staff and Power of Attorney interviews, the facility failed to follow their Residents Affected - Some abuse, neglect, and exploitation policies when they failed to immediately remove a nurse aide (Nurse Aide #10) from the facility following a reported allegation of potential abuse involving a resident (Resident #41).

This resulted in the facility failing to protect the resident or other residents from potential further abuse. The facility also failed to thoroughly investigate an allegation of misappropriation of resident property involving Resident #26. This occurred for 2 of 4 residents reviewed for Abuse.

The findings included:

1. Review of the facility's policy titled Abuse Identification last revised in January 2023 read, in part, under

the section, Taking Steps to Prevent Further Potential Abuse: The administrator or director of nursing should ensure that steps are taken to prevent further abuse from occurring. These actions may include but are not limited to: Suspending the employee.

Resident #41 was admitted to the facility on [DATE REDACTED] with diagnoses that included Alzheimer's disease with late onset, dementia with behaviors, and cognitive communication deficit.

Review of Resident #41's quarterly Minimum Data Set assessment dated [DATE REDACTED] revealed Resident #41 was cognitively impaired with no delusions, behaviors, or rejection of care.

Review of facility provided allegations of abuse, neglect, or misappropriation revealed Resident #41 was involved in an altercation with Nurse Aide #10 on 01/27/24 in which Nurse Aide #11 heard shouting coming from Resident #41's room and when she arrived, she witnessed Nurse Aide #10 and Resident #41 standing close together and face to face with Nurse Aide #10's hand raised in the air toward Resident #41's face.

An interview with Nurse Aide #11 on 06/27/24 at 2:56 PM revealed she was working the evening of 01/27/24 and late in the evening, she heard shouting coming from Resident #41's room. Nurse Aide #11 reported she went to the room and when she walked into the room, she observed Nurse Aide #10 and Resident #41 standing face to face and Nurse Aide #10 had her right arm raised. She stated the way Nurse Aide #10's arm was raised she felt that Nurse Aide #10 was possibly going to put her hand over Resident #41's mouth or potentially strike her. Nurse Aide #11 reported she did not observe Nurse Aide #10 strike Resident #41 or cover her mouth but did ask Nurse Aide if she needed her to take over, to which Nurse Aide #10 replied no and then left the room. Nurse Aide #11 stated she stayed with Resident #41 who did not appear to be upset and then went and told her hall nurse, though she could not recall her name. Nurse Aide #11 stated she also could not recall if Nurse Aide #10 worked the rest of her shift or not. Nurse Aide #11 reported she had received training on abuse, neglect, and exploitation and indicated she felt she had followed the policies by reporting what she saw immediately to the nurse.

Review of facility provided schedules revealed Nurse #8 was assigned as the hall nurse the night of the incident. Additional review of the facility provided schedules revealed Nurse Aide #10 was scheduled to work 7:00 PM on 01/27/24 until 7:00 AM on 01/28/24.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 15 of 34 345045 Department of Health & Human Services Printed: 09/19/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 345045 B. Wing 07/03/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

The Foley Center at Chestnut Ridge 621 Chestnut Ridge Parkway Blowing Rock, NC 28605

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0607 Multiple attempts to reach Nurse #8 by telephone were unsuccessful.

Level of Harm - Minimal harm or An interview with the Administrator on 06/28/24 at 1:28 PM revealed she was the facility's abuse coordinator potential for actual harm and that she remembered the incident and stated it was her understanding that Nurse Aide #11 observed Nurse Aide #10 raise her hand in the face of Resident #41. When questioned about the reporting timeline, Residents Affected - Some the Administrator reported it happened back in January, I'm not sure about the timeline and indicated she believed it was reported shortly after it was observed but stated it could have been the next morning. The Administrator reported she notified Nurse Aide #10, who was still working in the facility at the time, that an allegation of potential abuse had been made against her and that she was suspended pending the outcome of the facility's investigation. The Administrator verified that the facility policy on abuse, neglect, and exploitation included the immediate removal of any staff member who was accused of potential abuse pending the outcome of a full investigation. The Administrator did not have an answer to why Nurse Aide #10 was allowed to finish her shift and again reported she could not recall the timeline following the reported allegation. She indicated that Nurse Aide #10 should have been sent home immediately once Nurse Aide #11 reported the interaction to Nurse #8.

37280

2. Review of the facility's Abuse Identification policy revised 01/2023, read in part, the facility will develop and implement a system for investigating any incident or suspected incident of abuse defined as misappropriation of resident property (the deliberate misplacement, exploitation, or wrongful, temporary, or permanent use of

a resident's belongings or money without the resident's consent). All reports of misappropriation of resident property shall be promptly and thoroughly investigated by facility management.

Resident #26 was admitted to the facility on [DATE REDACTED].

Review of Resident #26's admission Minimum Data Set assessment dated [DATE REDACTED] indicated he was cognitively intact.

A review of the facility's Initial Allegation Report, completed by the Administrator and sent to the State Agency on 05/20/24 at 4:39 PM revealed that Resident #26's friend went to the facility on [DATE REDACTED] and reported fraudulent charges had been made on Resident #26's debit card on 05/02/24 to 2 vacation sites and 2 additional charges to a gambling site. The incident was reported to the local police department on 05/20/24 at 8:30 AM and Adult Protective Services (APS) on 05/20/24 at 10:11 AM.

A review of the facility's Investigation Report, completed by the Administrator on 05/20/24, revealed the incident resulted in mental anguish because Resident #26 was not able to pay one of his bills but whether

the allegation was substantiated was not indicated in the Report. The report stated that all alert and oriented residents would be interviewed by facility leadership on 05/21/24. The facility Scheduler printed off copies of staff who worked the hall where Resident #26 resided from 05/17/24 through 05/20/24 and the Scheduler pulled records for 05/02/24. The Scheduler looked at cameras for 200 hall and did not see anything suspicious. The Investigation Report was submitted to the State Agency on 05/20/24 at 4:39 PM along with

the Initial Report.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 16 of 34 345045 Department of Health & Human Services Printed: 09/19/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 345045 B. Wing 07/03/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

The Foley Center at Chestnut Ridge 621 Chestnut Ridge Parkway Blowing Rock, NC 28605

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0607 A review of a document titled Review to Ensure Quality dated 05/20/24 and completed by the Administrator revealed Resident #26 had cancelled his debit card and was calling his credit card companies to ensure Level of Harm - Minimal harm or there were no charges on any of his other cards. The document included that as immediate action residents potential for actual harm would be asked not to bring anything valuable with them to the facility because there were a lot of people passing through all the time and they did not want anything to be misplaced or stolen. There have been Residents Affected - Some several employees that have worked on the hall where Resident #26 resided since 05/17/24 and most of them have worked at the facility with no issues. There was one employee that the facility did not know well enough, and the Scheduler was looking at video footage of the past couple of days to see if that employee or anyone was hanging around the room where the Resident resided.

A review of an additional document titled Review to Ensure Quality dated 05/20/24 revealed a Root Cause Analysis (RCA) statement: On 05/20/24 Resident #26's POA notified the facility of fraudulent charges on his debit card made on 05/02/24. The Resident's wallet with his debit and credit cards were left in his room in his night stand since his admission to the facility on [DATE REDACTED] unsecure while he was at the hospital due to emergent issues. The Residents were advised not to bring anything of value with them during their stay at

the facility because there were several people always coming in and out of the building. Some were facility staff which were known to be trustworthy, but some were agency and guests of other residents. On 05/20/24 all residents who were cognitively intact will be interviewed and asked if they had any concerns with misappropriation of property. For the residents with moderately and severely impaired cognition, the grievances and concerns for the last 30 days were reviewed for issues of misappropriation of resident property and there were no concerns identified. On 05/20/24 the interim Director of Nursing began inservicing all full time, part time and as needed staff including agency staff on Abuse (Misappropriation of Resident Property). The document was signed by the Administrator on 05/22/24.

On 06/26/24 at 11:38 AM and 07/02/24 at 12:42 PM interviews were conducted with the Social Worker who reported that on the early morning of 05/20/24 Resident #26's Power of Attorney (POA) brought to her attention a banking statement with fraudulent charges made with the Resident's debit card of approximately 2,000 dollars. The POA stated he believed someone had taken Resident #26's debit card numbers while the Resident kept his debit and credit cards in his wallet in the night stand in his room. The SW stated her initial thought was that someone had taken a picture of Resident #26's debit card while it was in his nightstand because the debit card was accounted for. The SW stated she interviewed residents who were cognitively intact on the hall that Resident #26 resided on about misappropriation of resident property and there were no concerns reported but she did not interview resident families or representatives of residents who had lesser cognition. She stated she did not think about doing that but in retrospect she should have. The SW reported

she was unable to interview Resident #26 about the incident after he returned from the hospital because of his altered mental status.

Interviews were conducted with Resident #26's Power of Attorney on 06/26/24 at 10:30 AM and 06/27/24 at 10:01 AM. The POA explained that after he reported the issue to the facility on [DATE REDACTED] he went to the bank to report the fraudulent charges on Resident #26's debit card and after some research the bank informed him that they identified some unusual activity on the Resident's bank account and that multiple attempts had been made with his on line banking and whoever made the attempts, had his account information and the routing numbers on his checks which was not kept in his night stand. The bank informed him that the charges could have happened from anywhere because whoever made the charges had to have access to his routing numbers and banking information.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 17 of 34 345045 Department of Health & Human Services Printed: 09/19/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 345045 B. Wing 07/03/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

The Foley Center at Chestnut Ridge 621 Chestnut Ridge Parkway Blowing Rock, NC 28605

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0607 On 06/28/24 at 12:47 PM and 07/02/24 at 12:55 PM during interviews conducted with the interim Director of Nursing (DON), the DON explained that on 05/21/24 she was asked to interview and educate staff regarding Level of Harm - Minimal harm or misappropriation of resident property but did not interview about specifics pertaining to Resident #26 debit potential for actual harm card charges because she did not know the specifics. She stated she had never investigated anything before, so she picked random staff to interview and educate on misappropriation of resident property but did Residents Affected - Some not keep documentation of her actions.

An interview was conducted with the Administrator on 06/26/24 at 12:01 PM. The Administrator explained that on 05/20/24 the Social Worker informed her that Resident #26's POA reported some fraudulent charges had been made on the Resident's debit card account and the Administrator reported the allegation to APS and the State Agency. The SW informed the local police department who investigated the allegation. The Administrator continued to explain that Resident #26 was in the hospital at the time the allegation was made

on 05/20/24 but that the Social Worker interviewed the Resident when he returned to the facility after 05/21/24. Administrator indicated facility staff from all departments were interviewed by the interim Director of Nursing if they noticed anything out of the ordinary or anyone different going in and out of Resident #26's room and no reports came from those interviews. She stated herself and the Scheduler looked at video footage at areas around the Resident's room and did not see anything abnormal. She indicated they did not

interview staff who had worked with Resident #26 in the days leading up to the alleged date of the fraudulent charges (05/02/24). She indicated she did not interview all the staff because she followed the guidance from

the corporate staff and did not think all staff should be interviewed. The Administrator reported the SW interviewed alert and oriented residents and they reviewed grievances and concerns filed on behalf of residents with cognitive impairment to see if anyone had reported any issues with misappropriation of resident property and there were no identified concerns from those reviews. The Administrator educated the facility management team and informed them that there were a lot of people in the building and to be careful about bringing items of value into the facility and the management team divided up the residents by halls and educated the residents about bringing valuables into the facility. The Administrator stated she did not indicate

on the investigation report if the allegation was substantiated or unsubstantiated because she was unsure if

she was supposed to although she felt it should be unsubstantiated because there were no witnesses to anything that proved Resident #26's banking account routing numbers were taken from the facility or how the account was compromised.

During a follow up interview with the Administrator on 07/02/24 at 3:00 PM she was informed the SW revealed during interview that she had not interviewed Resident #26 when he returned from the hospital. The Administrator revealed she was not aware of this information.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 18 of 34 345045 Department of Health & Human Services Printed: 09/19/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 345045 B. Wing 07/03/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

The Foley Center at Chestnut Ridge 621 Chestnut Ridge Parkway Blowing Rock, NC 28605

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Level of Harm - Immediate **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 50045 jeopardy to resident health or safety Based on record review, and staff, Resident Representative (RR), Social Worker (SW), Nurse Practitioner (NP), and Medical Director (MD) interviews Based on record review, and staff, Resident Representative Residents Affected - Few (RR), Social Worker (SW), Nurse Practitioner (NP), and Medical Director (MD) interviews the facility failed to complete and document on-going thorough assessments for an acute change in condition and failed to respond effectively to a medical emergency. On [DATE REDACTED] at 7:00 pm, Resident #278's Representative requested a chest x-ray, when Nurse #1 observed Resident #278 had a cough, congestion, and decreased appetite. Resident #278 was seen by the NP on [DATE REDACTED] who ordered an oral medication for breaking up mucous/congestion every 12 hours and nebulizer breathing treatments four times a day were ordered for 7 days for a cough. On [DATE REDACTED] at 7:00 am, Medication Aide (MA) #1 was told by the off going nurse, Nurse #2, that Resident #278 was not doing well. MA #1 checked Resident #278's oxygen saturation and noted it was

in the high 70's/low 80's (normal oxygen saturation is 92 to 100%) and got the Director of Nursing (DON).

The DON advised MA #1 to place Resident #278 on oxygen and continue to monitor oxygen saturation levels. MA #1 continued to report breathing issues and concern about Resident #278 struggling to breathe to

the DON throughout the day until Resident #278 was removed from the facility by the RR at 4:47 pm. The RR took Resident #278 to the Emergency Department where Resident #278 was diagnosed with Influenza A (the flu) Influenzal Bronchitis (inflammation of the airway), had an elevated white blood cell count (which indicated infection), and was given intravenous fluids, steroids (used to decrease inflammation), a breathing treatment, and was admitted to the hospital. Resident #278 was later diagnosed with acute hypoxemic respiratory failure and was placed on comfort measures on [DATE REDACTED], received inpatient hospice services in

the hospital and expired on [DATE REDACTED]. The certificate of death revealed Resident #278's immediate cause of death was acute hypoxemic respiratory failure, Influenza A, and bacterial pneumonia. The deficient practice was identified for 1 of 3 residents (Resident #278) reviewed for change in condition.

Immediate jeopardy began on [DATE REDACTED] when the facility failed to complete thorough assessments after Resident #278's acute change in condition and respond effectively to a medical emergency. Immediate jeopardy was removed on [DATE REDACTED] when the facility implemented a credible allegation of immediate jeopardy removal. The facility will remain out of compliance at a lower scope and severity of D (no actual harm with a potential for minimal harm that is not immediate jeopardy) to ensure education is completed and monitoring systems put into place are effective.

The findings included:

Resident #278 was readmitted to the facility on [DATE REDACTED] with a diagnosis of heart disease. Resident #278 did not have a diagnosis of chronic obstructive pulmonary disease (COPD, inflammation of the lungs which causes decreased airflow).

A review of a Medical Orders for Scope of Treatment (MOST) form dated [DATE REDACTED] revealed Resident #278 was a full code and wished to receive all medical interventions including intubation, advanced airway interventions, mechanical ventilation, cardioversion (a procedure using electricity and medications to convert

the heart from an irregular rhythm to a normal rhythm) as indicated, medical treatment, intravenous fluids, and to be transferred to the hospital if indicated.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 19 of 34 345045 Department of Health & Human Services Printed: 09/19/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 345045 B. Wing 07/03/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

The Foley Center at Chestnut Ridge 621 Chestnut Ridge Parkway Blowing Rock, NC 28605

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0684 A review of the Facility Standing Orders, last reviewed on [DATE REDACTED] by the Medical Director (MD), revealed if a resident experienced shortness of breath, oxygen could be administered at 2 liters/minute and the MD Level of Harm - Immediate should be notified of a change in condition. jeopardy to resident health or safety A review of a care plan dated [DATE REDACTED] revealed Resident #278 had an advanced directive in place and her wishes were to be honored. Residents Affected - Few

An admission Minimum Data Set assessment (MDS) dated [DATE REDACTED] revealed Resident #278 was cognitively intact with no behaviors, required supervision for bed mobility, transfers, and toileting. Resident #278 was not documented as using oxygen.

A review of a nursing progress note dated [DATE REDACTED] at 7:29 pm written by Nurse #3 revealed Resident #278 was medicated for a dry cough and had two negative coronavirus (COVID) tests.

An interview was conducted on [DATE REDACTED] at 5:20 pm with Nurse #3. Nurse #3 stated she worked day shift (7:00 am to 7:00 pm) on [DATE REDACTED] and was assigned Resident #278. She reported at that time, Resident #278 had a dry cough, and she performed a COVID test, which had a negative result. Nurse #3 stated she was not able to recall Resident #278 being short of breath at that time.

A review of a provider communication form dated [DATE REDACTED] at 7:00 pm completed by Nurse #1 revealed Resident #278 presented with a cough, congestion and decreased appetite. Nurse #1 documented Resident #278's RR requested a chest x-ray and for the resident to be seen on [DATE REDACTED].

A review of the Electronic Health Record (EHR) revealed no documented head to toe assessment on [DATE REDACTED] by Nurse #1.

A review of the provider notification form dated [DATE REDACTED] at 7:00 pm revealed Resident #278's vital signs included a blood pressure of ,d+[DATE REDACTED], heart rate of 70 beats/minute, a temperature of 97.3 degrees Fahrenheit, respiration rate of 17 breaths/minute, and oxygen saturation level of 95% on room air. Documentation was completed by Nurse #1.

A review of the Electronic Health Record revealed an assessment dated [DATE REDACTED] at 3:15 pm which indicated Resident #278 was alert and oriented (to person, time, place, and situation), lung sounds were clear, and a dry cough was noted. Vital signs were documented and revealed a blood pressure of ,d+[DATE REDACTED], heart rate of 63 beats/minute, temperature of 98.2 degrees Fahrenheit, respiration rate of 20 breaths/minute, and oxygen saturation of 93% on room air. Documentation was completed by Nurse Supervisor #2.

An interview was conducted on [DATE REDACTED] at 6:04 pm with Nurse #1. Nurse #1 reported she worked on [DATE REDACTED]

during dayshift (7:00 am to 7:00 pm) and was assigned Resident #278. Nurse #1 reported the RR approached her and stated she was worried about Resident #278 because she had been sick a few days, had a cough, and congestion. Nurse #1 reported that she assessed Resident #278 and obtained vital signs. Nurse #1 reported Resident #278 had a lot of congestion but was not having difficulty breathing and was afebrile (not running a fever). Nurse #1 stated she completed the provider communication sheet and placed

the completed sheet in the provider communication book at the nurse's station. Nurse #1 stated she had not called the on-call provider on [DATE REDACTED], because Resident #278's vital signs were stable, and she had not heard any rales or crackles (lung sounds).

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 20 of 34 345045 Department of Health & Human Services Printed: 09/19/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 345045 B. Wing 07/03/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

The Foley Center at Chestnut Ridge 621 Chestnut Ridge Parkway Blowing Rock, NC 28605

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0684 A review of Resident #278's progress notes revealed no documentation was written on [DATE REDACTED] by the Nurse Practitioner (NP). Level of Harm - Immediate jeopardy to resident health or An interview was conducted on [DATE REDACTED] at 11:12 am with the NP. The NP reported she had seen Resident safety #278 on [DATE REDACTED] per RR request. The NP stated during the visit she had not recalled Resident #278 having any shortness of breath or respiratory distress. The NP stated she noted Resident #278 had a cough and Residents Affected - Few congestion and had not felt like a chest x-ray was warranted at that time. The NP stated she ordered Guaifenesin and Duo-neb treatments to treat the cough and congestion. The NP stated she never received any additional notification that Resident #278 had continued to have respiratory issues. The NP stated she had forgotten to finish and sign the note for Resident #278's encounter.

A review of Resident #278's physician orders dated [DATE REDACTED] at 12:00 pm revealed Resident #278 was prescribed Guaifenesin Extended Release (ER) 600 mg tablet every 12 hours for expectorant for seven days and Duo-neb Solution (nebulizer breathing treatments) to be inhaled orally via nebulizer four times per day for seven days for a cough and was written by the NP.

A review of the Medication Administration Record (MAR) from [DATE REDACTED] revealed Resident #278 was documented as receiving Guaifenesin ER 600 mg every 12 hours and Duo-nebs four times a day for seven days as ordered.

A review of the Electronic Health Record revealed an assessment dated [DATE REDACTED] at 3:15 pm which indicated Resident #278 was alert and oriented (to person, time, place, and situation), lung sounds were clear, and a dry cough was noted. Vital signs were documented and revealed a blood pressure of ,d+[DATE REDACTED], heart rate of 63 beats/minute, temperature of 98.2 degrees Fahrenheit, respiration rate of 20 breaths/minute, and oxygen saturation of 93% on room air. Documentation was completed by Nurse Supervisor #2.

An interview was conducted on [DATE REDACTED] at 5:25 pm with Nurse Aide (NA) #6. NA #6 verified she had been assigned to care for Resident #278 on [DATE REDACTED] and [DATE REDACTED] during dayshift (7:00 am to 7:00 pm). NA #6 reported she was unable to recall Resident #278 being sick at that time.

NA #7 was assigned to care for Resident #278 on [DATE REDACTED] during night shift (7:00 pm to 7:00 am). NA #7 was unavailable for an interview.

Nurse #12 was assigned to care for Resident #278 on [DATE REDACTED] during night shift (7:00 pm to 7:00 am). There were no nursing progress notes entered by Nurse #12 on [DATE REDACTED] from 7:00 pm to 7:00 am.

An attempt was made to contact Nurse #12 on [DATE REDACTED] and was unsuccessful.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 21 of 34 345045 Department of Health & Human Services Printed: 09/19/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 345045 B. Wing 07/03/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

The Foley Center at Chestnut Ridge 621 Chestnut Ridge Parkway Blowing Rock, NC 28605

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0684 A telephone interview was conducted on [DATE REDACTED] at 7:30 pm with MA #1. MA #1 reported she worked on [DATE REDACTED] during dayshift (7:00 am to 7:00 pm) and was assigned Resident #278. MA #1 stated she had just Level of Harm - Immediate returned to work after being out with Influenza at the end of [DATE REDACTED]. MA #1 stated she received a report from jeopardy to resident health or Nurse #2 at 7:00 am and was told by Nurse #2 that Resident #278 was not doing well. MA #1 reported she safety immediately checked on Resident #278 at 7:00 am and noticed Resident #278 was struggling with breathing and asking for help. MA #1 reported she obtained an oxygen saturation level in the low 70's/high 80's but Residents Affected - Few was unable to recall the exact result. MA #1 stated she immediately got the Director of Nursing (DON) and was instructed to place Resident #278 on oxygen and to continue checking oxygen saturation levels. MA #1 stated the DON went in the room; however, MA #1 was not able to recall the DON performing an assessment. MA #1 reported she placed Resident #278 on 2 to 4 liters/minute, was unable to recall exact amount of oxygen, and routinely checked Resident #278's oxygen level throughout the shift. MA #1 reported

she had not recalled Resident #278's oxygen level rising above 90% at all that day. MA #1 was unable to recall Nurse #11 and was not able to recall asking Nurse #11 for help with Resident #278. MA #1 stated she told the DON multiple times during her shift about Resident #278 struggling to breathe, low oxygen saturation levels, and how she felt Resident #278 needed to be sent to the hospital but no one would listen to her. MA #1 verified she had only reported her concerns for Resident #278 to the DON, and assumed that she would have notified the MD. MA #1 received no response from the DON. MA #1 stated she continued to check Resident #278's oxygen saturation often but was unable to recall getting a full set of vital signs. MA #1 reported she did not check Resident #278's oxygen saturation after the RR arrived and prior to Resident #278 leaving the facility with the RR. MA #1 reported she was passing medications to other residents on the hall at the time Resident #278 was removed from the facility by the RR.

Review of the medical record revealed there were no vital signs documented for Resident #278 on [DATE REDACTED].

Nurse #11 was assigned to care for Resident #278 on [DATE REDACTED] during day shift (7:00 pm to 7:00 am). There were no nursing progress notes entered by Nurse #11 on [DATE REDACTED].

An interview was conducted on [DATE REDACTED] at 3:05 pm with Nurse #11. Nurse #11 reported she worked as an agency nurse at the facility on [DATE REDACTED] on dayshift and was assigned Resident #278. Nurse #11 reported she was unable to remember Resident #278 or any events that occurred on [DATE REDACTED].

The DON was unavailable for an interview.

An interview was conducted on [DATE REDACTED] at 3:07 pm with Nurse Aide (NA) #1. NA #1 stated she worked on [DATE REDACTED] from 7:00 am to 7:00 pm and was assigned Resident #278. NA #1 stated she was able to remember Resident #278's RR came and got her that day. NA #1 stated Resident #278 had complained about hurting

in her chest, could hardly talk because she was short of breath and was more tired than usual. NA #1 stated Resident #278 remained in bed on [DATE REDACTED] and was unable to recall if Resident #278 wore oxygen. NA #1 could not remember if she had taken any vital signs or if Resident #278 had ate/drank anything on [DATE REDACTED].

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 22 of 34 345045 Department of Health & Human Services Printed: 09/19/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 345045 B. Wing 07/03/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

The Foley Center at Chestnut Ridge 621 Chestnut Ridge Parkway Blowing Rock, NC 28605

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0684 A review of a progress note dated [DATE REDACTED] at 1:44 pm written by Nurse Supervisor #1 revealed she was contacted by Medication Aide (MA) #1 due to Resident #278 having a high blood pressure ,d+[DATE REDACTED] per Level of Harm - Immediate automatic cuff and ,d+[DATE REDACTED] when taken manually. Resident #278 was out of her blood pressure jeopardy to resident health or medication because the RR had not delivered it to the facility. Nurse Supervisor #1 contacted the NP and safety was advised to wait for the arrival of the blood pressure medications. Nurse Supervisor #1 stated she had called the RR regarding the blood pressure medication and reported the RR was upset and accused the Residents Affected - Few facility of not medicating Resident #278, at which time the RR was asked to speak to the Administrator.

An interview was conducted on [DATE REDACTED] at 3:57 pm with Nurse Supervisor #1. Nurse Supervisor #1 stated

she worked on [DATE REDACTED]. Nurse Supervisor #1 stated Resident #278's RR was responsible for bringing medications to the facility, because she had not wanted to use the facility's pharmacy. Nurse Supervisor #1 recalled MA #1 had contacted her on [DATE REDACTED] about Resident #278's high blood pressure and not having blood pressure medication available at that time. Nurse Supervisor #1 stated she contacted the NP and was advised to wait on the RR to bring the medication. Nurse Supervisor #1 reported she had not gone to assess Resident #278 because she was never informed by MA #1 that Resident #278 was having difficulty breathing.

A review of a progress note dated [DATE REDACTED] at 2:08 pm written by Nurse Supervisor #1 revealed Resident #278's RR had still not brought medication to the facility and the RR alleged the facility had deliberately not administered Resident 278's medications for three days. The Nurse Supervisor had called to inform the RR,

the RR became upset and accused the facility of not medicating Resident #278, and the RR was then transferred via phone to the Administrator.

A review of a progress note dated [DATE REDACTED] at 4:47 pm written by the Social Worker (SW) revealed Resident #278's RR came to the facility on [DATE REDACTED] and removed Resident #278 from the facility. The SW documented

the RR was upset regarding medications and felt they could no longer leave Resident #278 in the facility.

The SW assisted the RR in the room with packing her belongings and provided them with copies of her paperwork and medication list. The RR was given the leftover bottles of medications because the RR had provided those. The SW asked the RR to take an oxygen tank with them due to her oxygen levels had been falling at times, but they refused and stated they were going straight to the emergency room from the facility and declined the offer. The RR refused to wait for proper discharge on [DATE REDACTED] at 4:47 pm.

An interview was conducted on [DATE REDACTED] at 2:10 pm with the SW. The SW reported that when the RR arrived,

she went to the room with her to pack up Resident #278's belongings. The RR stated Resident #278 was really sick and they were going to take her straight to the Emergency Department. The SW stated Resident #278 had been having respiratory issues for a few days and had received treatment for respiratory symptoms. The SW stated she observed Resident #278 to be sleepy and appeared out of it prior to the RR's arrival at the facility. The SW stated she accompanied the RR to Resident #278's room, Resident #278 was easily aroused but appeared very sick. The SW recalled MA #1 was in the process of calling the on-call provider when the RR arrived due to concern over Resident #278's breathing and was concerned that the respiratory issues had progressed to pneumonia. The SW stated she informed the RR that MA #1 was calling the MD, but the RR insisted on removing Resident #278 from the facility anyway. The SW stated the RR refused to wait on proper discharge paperwork and refused to take an emergency oxygen tank with them. The SW stated she assisted Resident #278 to the RR's vehicle via wheelchair and buckled her in the car on [DATE REDACTED] at 4:47 pm.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 23 of 34 345045 Department of Health & Human Services Printed: 09/19/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 345045 B. Wing 07/03/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

The Foley Center at Chestnut Ridge 621 Chestnut Ridge Parkway Blowing Rock, NC 28605

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0684 A follow-up interview was conducted on [DATE REDACTED] at 11:41 am with the SW. The SW reported she had walked down 400-hall and remembered MA #1 stating Resident #278 was not doing very good and did not look good Level of Harm - Immediate around 11:30 am. The SW stated she asked MA #1 if she had notified anyone. The SW stated MA #1 had jeopardy to resident health or told her Resident #278's oxygen saturation levels were dropping, and that MA #1 had placed Resident #278 safety on oxygen and that Resident #278 had maintained oxygen levels between ,d+[DATE REDACTED]% afterwards. The SW stated she went in the room and observed Resident #278 on oxygen and stated she looked sick. The SW Residents Affected - Few stated after she left the room, she immediately went to talk to the DON but was met near the front entrance of the facility by the RR. The SW reported she had not been able to speak with the DON prior to Resident #278 was removed from the facility on [DATE REDACTED] at 4:47 pm by the RR. The SW verified the DON had not gotten to assess Resident #278 when the RR arrived. The SW was unable to explain the lapse in time between when she noticed Resident #278 looked sick and when she was going to speak with the DON at 4:47 pm.

An interview was conducted on [DATE REDACTED] at 4:27 pm with the Resident #278's Representative (RR). The RR stated they would not go into details about the event when Resident #278 was removed from the facility but stated Resident #278 had been taken to the hospital, diagnosed with the flu, and later died , and stated it all could have been prevented. The RR refused to answer any additional questions.

A review of the Emergency Department (ED) records dated [DATE REDACTED] revealed Resident #278 presented to the hospital for evaluation of cough, congestion, and shortness of breath and had no respiratory history of chronic obstructive pulmonary disease or chronic respiratory illnesses. Vital signs on arrival to the ED were blood pressure of ,d+[DATE REDACTED], heart rate of 77 beats per minute, 18 breaths per minute, temperature of 98 degrees Fahrenheit, and an oxygen saturation of 92%. The ED record did not specify if Resident #278 was

on oxygen or room air in the ED. The RR stated Resident #278 had a cough and congestion for 2 weeks and

they had asked for Resident #278 to be evaluated at the facility and felt like she had been neglected. Resident #278 reported weakness, cough, congestion, sore throat, and pleuritic pain (chest pain that gets worse with breathing). Resident #278 had an elevated white blood cell count (which indicated infection) of 14. 4, a blood urea nitrogen (BUN) level of 24 (indicating mild dehydration), tested positive for Influenza A and received Decadron (a steroid used to reduce inflammation), intravenous fluid bolus (to improve dehydration), and a Duo-neb treatment. Resident #278 was admitted to the hospital with a diagnosis of Influenza A and Influenzal Bronchitis.

A hospital progress note dated [DATE REDACTED] at 9:32 pm revealed Resident #278 was wheezing, had rhonchi (gurgling or bubbling sounds), and had an oxygen saturation in the upper 80's. Resident #278 was placed on 2 liters of oxygen per min via nasal canula.

A hospital nursing note dated [DATE REDACTED] at 7:47 pm revealed Resident #278 struggled to maintain an oxygen saturation greater than 91% and supplemental oxygen had to be increased to 4 liters of oxygen per minute via nasal canula. Resident #278 complained of a sore throat, bright red blood in sputum, and had a chest x-ray that showed pneumonia. Resident #278 was placed on Vancomycin (antibiotic used to treat a broad spectrum of infections) and Rocephin (antibiotic).

A hospital communication and patient planning note dated [DATE REDACTED] revealed Resident #278 was on 6 liters of oxygen per minute via nasal canula.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 24 of 34 345045 Department of Health & Human Services Printed: 09/19/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 345045 B. Wing 07/03/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

The Foley Center at Chestnut Ridge 621 Chestnut Ridge Parkway Blowing Rock, NC 28605

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0684 A review of the Acute Hospital Death Summary dated [DATE REDACTED] at 5:55 pm revealed Resident #278 had presented to the hospital on [DATE REDACTED] with acute hypoxemic respiratory failure, tested positive for Influenza A Level of Harm - Immediate and had a superimposed bacterial infection with Methicillin-resistant Staphylococcus aureus (MRSA, an jeopardy to resident health or infection resistant to many antibiotics) positivity. Resident #278 had right lower lobe consolidation (which safety indicates pneumonia), had received Vancomycin (antibiotic used to treat a wide variety of infections) and Rocephin (antibiotic used to treat respiratory tract infections). Resident #278 had increased oxygen Residents Affected - Few requirements throughout her hospitalization and the infection continued to progress causing mucous plugging (mucous that builds up in the lungs and reduces the flow of air). Due to Resident #278's weak cough and debility, the RR placed Resident #278 on comfort measures and Resident #278 received inpatient hospice services in the hospital and died on [DATE REDACTED] at 5:55 pm with the RR at bedside.

A review of a Certificate of Death dated [DATE REDACTED] revealed Resident #278's immediate cause of death was acute hypoxemic respiratory failure, Influenza A, and bacterial pneumonia.

An interview was conducted on [DATE REDACTED] at 6:19 pm with the Infection Preventionist (IP). The IP stated there had been no Influenza or COVID outbreaks so far in 2024. The IP was unable to find any Influenza testing results for Resident #278.

An interview was conducted on [DATE REDACTED] at 4:40 pm with Nurse Supervisor #2. Nurse Supervisor #2 reported

she had worked with Resident #278 a few times and remembered that she had been lying in bed more often and she had a cough. She stated Resident #278 was tested for Influenza and COVID at the facility around [DATE REDACTED], however she was not able to locate the order for Influenza testing or test results. Nurse Supervisor #2 stated if Resident #278 had been having upper respiratory infection symptoms, nursing assessments should have been completed at least weekly or with breathing treatments. Nurse Supervisor #2 stated the last documented nursing assessment, according to the Electronic Health Record (EHR), was in December of 2023. Nurse Supervisor #2 reported she was not sure why an assessment had not been documented since then, and reported an assessment should have been performed if there was a change in condition or if the resident had experienced respiratory infection symptoms.

An interview was conducted on [DATE REDACTED] at 11:12 am with the NP. The NP stated she never received any notification on [DATE REDACTED] that Resident #278 had any respiratory issues or had required the use of oxygen for low oxygen saturation levels and reported the assigned staff member should have notified a medical provider.

A telephone interview was conducted on [DATE REDACTED] at 4:16 pm with the MD. The MD stated he had cared for Resident #278 at the facility and reported she had been slowly dwindling and spending more time in bed since admission. The MD reported Resident #278 had no significant medical illnesses. The MD stated he was not aware that Resident #278 had been taken to the Emergency Department on [DATE REDACTED] after the RR removed her from the facility where she subsequently expired. The MD reported he had not been made aware of any respiratory issues or low oxygen saturation levels and that a medical provider should have been notified because Resident #278 may have needed to be transferred to the hospital.

An interview was conducted on [DATE REDACTED] at 2:35 pm with the Administrator. The Administrator reported she had spoken to the RR on [DATE REDACTED] about concerns regarding medications. The Administrator reported Resident #278 had not been sick but that the RR had come and removed her because of issues with medications and the RR accusing the facility of not medicating Resident #278. The Administrator reported

she was not aware Resident #278 had been transferred to the hospital on [DATE REDACTED] and later expired.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 25 of 34 345045 Department of Health & Human Services Printed: 09/19/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 345045 B. Wing 07/03/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

The Foley Center at Chestnut Ridge 621 Chestnut Ridge Parkway Blowing Rock, NC 28605

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0684 The Administrator was made aware of Immediate Jeopardy on [DATE REDACTED] at 9:48 am.

Level of Harm - Immediate The facility provided the following credible allegation of Immediate Jeopardy removal: jeopardy to resident health or safety Identify those recipients who have suffered, or are likely to suffer, a serious adverse outcome as a result of

the noncompliance: Residents Affected - Few Resident #278 had a cough and on [DATE REDACTED], Nurse #1 notified the provider of resident representative request for a chest x- ray. On [DATE REDACTED], the provider assessed Resident #278 and did not order a chest x-ray. The facility didn't perform a chest x-ray requested by Resident #278's Representative when Resident #278 was observed to have a cough, congestion and decreased appetite by Nurse #1. The provider ordered Mucinex 600 milligrams every 12 hours for 7 days and Duo-neb treatments to be administered four times per day for 7 days for a cough. Resident #278 was observed having issues breathing on the morning on [DATE REDACTED]. Resident was assessed for change in condition by Medication Aide #1 with direction from the Director of Nurses. Resident was eventually discharged from the facility on [DATE REDACTED] to an Acute Care Hospital by the resident representative. The facility failed to provide effective assessments and interventions for a change in condition. The facility failed to effectively respond to a medical emergency.

All residents are at risk of serious harm or death due to the deficient practice. On [DATE REDACTED], the Director of Nursing met with all direct care nurses who were working to initiate an assessment of 100% of current residents. This audit consisted of review of any residents with any acute change in condition to include: Any symptom, sign or apparent discomfort that is: acute or sudden in onset, and is a marked change (i.e., more severe) in relation to usual symptoms and signs, or unrelieved by measures already prescribed including any change in condition where the resident has difficulty breathing, low oxygen saturations, new onset cough, and congestion with decreased appetite and where emergent care needs can't be met at the facility.

The audit was completed on: [DATE REDACTED]. The audit identified that 2 of 79 residents had an acute change in condition to include: Any symptom, sign or apparent discomfort that is: acute or sudden in onset, and is a marked change (i.e., more severe) in relation to usual symptoms and signs, or unrelieved by measures already prescribed including any change in condition where the resident has difficulty breathing, low oxygen saturations, new onset cough, and congestion with decreased appetite and where emergent care needs can't be met at the facility. On [DATE REDACTED], correction action was completed to include notification of the provider of the resident change in condition and orders, transfer to ER, X ray, etc. No residents required transfer to an acute care hospital.

Specify the actions the entity will take to alter the process or system failure to prevent a serious adverse outcome from occurring or reoccurring and when the action will be completed:

On [DATE REDACTED] the Director of Nursing began in servicing all licensed nurses, Registered Nurses (RN) and Licensed Practical Nurses (LPN) and certified nursing assistants (full time, part time, and prn including agency) on assessment of any acute change in condition including how to respond to change in condition, how to assess a change in condition, when to activate Emergency Medical Services, what to do when a family makes a request to address a change in condition, and the importance of shift to shift report for continuity of care.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 26 of 34 345045 Department of Health & Human Services Printed: 09/19/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 345045 B. Wing 07/03/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

The Foley Center at Chestnut Ridge 621 Chestnut Ridge Parkway Blowing Rock, NC 28605

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0684 The DON will ensure that all licensed nurses, RN's, LPN's, and CNA's (full time, part time, and prn including agency) who do not complete the in-service training by [DATE REDACTED] will not be allowed to work until the training is Level of Harm - Immediate completed. jeopardy to resident health or safety This in-service was incorporated into the new employee facility and agency orientation for all licensed nurses and certified nursing assistants (full time, part time, and prn including agency) by the Director of Nursing. Residents Affected - Few Alleged date of IJ removal [DATE REDACTED]

A validation of immediate jeopardy removal was conducted on [DATE REDACTED]. The initial audit of residents was reviewed, and no issues were noted. Staff interviews across all departments were able to verbalize that they had received education on notification of change in condition, examples of change in condition, who to notify of a change in resident condition, etc. Non-nursing staff were able to verbalize examples of a change in condition and the appropriate steps to take in notification, including the hall nurse, Director of Nursing, Administrator, and medical provider. Nursing staff were able to verbalize steps to be taken when a resident was observed with a change in condition which included a thorough head to toe assessment, complete set of vital signs, assessment and vital sign documentation, and notification of a provider/initiation of Emergency Medical Services (EMS). The immediate jeopardy removal date of [DATE REDACTED] was validated.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 27 of 34 345045 Department of Health & Human Services Printed: 09/19/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 345045 B. Wing 07/03/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

The Foley Center at Chestnut Ridge 621 Chestnut Ridge Parkway Blowing Rock, NC 28605

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0697 Provide safe, appropriate pain management for a resident who requires such services.

Level of Harm - Actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 50045

Residents Affected - Few Based on record review, Resident Representative (RR), staff, Nurse Practitioner (NP) interviews, the facility failed to address a resident's pain after a resident requested pain medication and was observed screaming in pain, crying, and very upset by Nurse #10 on [DATE REDACTED]. The deficient practice occurred for 1 of 3 residents (Resident #279) reviewed for pain.

The findings included:

Resident #279 was admitted to the facility on [DATE REDACTED] with a diagnosis of left artificial knee joint replacement.

A review of a physician's order dated [DATE REDACTED] revealed an order for Resident #279 to be administered oxycodone (pain medication) 10 milligrams (mg) every four hours as needed for pain for 5 days. The order expired on [DATE REDACTED].

A review of a physician's order dated [DATE REDACTED] revealed an order for Resident #279 to be administered acetaminophen (pain medication) 1000 mg, every four hours as needed for general discomfort).

A review of the January and February 2024 Medication Administration Record (MAR) revealed documentation that Resident #279 received oxycodone 10 mg on [DATE REDACTED] at 1:02 am (pain 8 out of 10) and 8:14 am (pain 2 out of 10); [DATE REDACTED] at 10:17 pm (pain 7 out of 10); [DATE REDACTED] at 10:05 am (pain 8 out of 10); and

on [DATE REDACTED] at 10:02 am (pain 5 out of 10) and 9:25 pm (pain 6 out of 10).

An admission Minimum Data Set (MDS) assessment dated [DATE REDACTED] revealed Resident #279 was cognitively intact with no behaviors.

A review of a nursing progress noted dated [DATE REDACTED] at 8:40 pm, written by Nurse #10, revealed Resident #279 had requested oxycodone (pain medication) and there was not an active order for oxycodone (the order expired on [DATE REDACTED]). Resident #279 was sitting on the side of the bed and grabbed the sides of her hair, began screaming, and demanded stronger pain medication than acetaminophen. The on-call provider was notified and advised staff to discuss the need for pain medication with the facility provider. No new orders for pain medication were received.

A review of a pain assessment dated [DATE REDACTED] at 9:00 pm revealed Resident #279 had a pain level of 10 out of 10.

A review of the February 2024 MAR revealed documentation that Resident #279 received acetaminophen 1000 mg on [DATE REDACTED] at 9:00 pm from Nurse #10.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 28 of 34 345045 Department of Health & Human Services Printed: 09/19/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 345045 B. Wing 07/03/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

The Foley Center at Chestnut Ridge 621 Chestnut Ridge Parkway Blowing Rock, NC 28605

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0697 An interview was conducted on [DATE REDACTED] at 11:17 am with Nurse #10. Nurse #10 stated she worked night shift (7:00 pm to 7:00 am) and was assigned Resident #279 on [DATE REDACTED]. Nurse #10 stated Resident #279 had Level of Harm - Actual harm requested oxycodone for pain, that she previously had been prescribed. Nurse #10 stated she checked Resident #279's active orders, and the order for oxycodone had expired. Nurse #10 stated Resident #279 Residents Affected - Few started screaming in pain, crying, and was very upset. Nurse #10 stated she had contacted the on-call medical provider, name unknown, and requested an order for pain medication. Nurse #10 stated the on-call medical provider told her that Resident #279's pain medications would have to be obtained by a facility provider the following day. Nurse #10 stated Resident #279 continued to cry in pain for the remainder of her shift and stated she placed a communication sheet in the medical provider book to obtain a new order for pain medication. Nurse #10 reported she had checked on Resident #279 throughout the shift and assessed her for pain. Nurse #10 stated she had administered acetaminophen to Resident #279, but that Resident #279 continued to have pain. Nurse #10 stated she had not used ice, the night of [DATE REDACTED], on Resident #279's left knee.

Resident #279 was unavailable for an interview.

An interview was conducted on [DATE REDACTED] at 12:27 pm with Nurse Aide (NA) #3. NA #3 reported she was assigned Resident #279 on [DATE REDACTED] during dayshift (7:00 am to 7:00 pm). NA #3 stated she was not able to recall Resident #279.

An attempt to interview NA #4, that was assigned Resident #279 on [DATE REDACTED] during night shift (7:00 pm to 7:00 am) was unsuccessful.

An interview was conducted on [DATE REDACTED] at 12:09 pm with Nurse #3. Nurse #3 reported she worked on [DATE REDACTED]

on dayshift (7:00 am to 7:00 pm) and was assigned Resident #279. Nurse #3 stated she remembered Resident #279 had a knee replacement surgery but was unable to recall Resident #279 complaining of pain.

An interview was conducted on [DATE REDACTED] at 11:25 am with the Nurse Practitioner (NP). The NP stated she had seen Resident #279 following a knee replacement. The NP stated she had issues with pain following her surgery. The NP stated she was aware the on-call provider had refused to order pain medication for Resident #279 during night shift on [DATE REDACTED] and reported she felt like the on-call provider should have given a one time order for pain medication to get the resident through the night until a facility provider could evaluate Resident #279 the next day. The NP stated she had noticed on-call providers were hesitant to prescribe pain medications and would often refer the staff to the regular facility providers. The NP stated she had written an order for Resident #279's oxycodone on [DATE REDACTED].

A review of a physician's order dated [DATE REDACTED] at 6:00 pm revealed an order for Resident #279 to be administered oxycodone 10 mg every six hours as needed for pain for 7 days.

A review of the February 2024 MAR revealed documentation that Resident #279 received oxycodone 10 mg at on [DATE REDACTED] 6:00 pm (pain 0 out of 10) from Nurse #3.

An interview was conducted on [DATE REDACTED] at 12:37 with Resident #279's Representative (RR). The RR stated Resident #279 was admitted to the facility following knee replacement surgery. The RR stated shortly after Resident #279 had issues getting pain medications and staff continued to tell her there were no orders for pain medication. The RR stated Resident #279 reported she was in pretty bad pain at times.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 29 of 34 345045 Department of Health & Human Services Printed: 09/19/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 345045 B. Wing 07/03/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

The Foley Center at Chestnut Ridge 621 Chestnut Ridge Parkway Blowing Rock, NC 28605

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0697 An interview was conducted on [DATE REDACTED] at 12:18 pm with the Interim Director of Nursing (DON). The Interim DON stated she was aware of Resident #279 requesting pain medication on [DATE REDACTED]. The Interim DON Level of Harm - Actual harm reported Nurse #10 had contacted on-call for a one-time pain medication order, and the on-call provider instructed Nurse #10 to have the regular facility provider order pain medication. The Interim DON reported Residents Affected - Few this was not typical of the on-call providers and stated she had no explanation for why the provider had not ordered any pain medication.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 30 of 34 345045 Department of Health & Human Services Printed: 09/19/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 345045 B. Wing 07/03/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

The Foley Center at Chestnut Ridge 621 Chestnut Ridge Parkway Blowing Rock, NC 28605

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0755 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 50045

Residents Affected - Few Based on record review, staff, and Nurse Practitioner (NP) interviews the facility failed to re-order medications from the pharmacy to ensure medications were available for 1 of 3 residents (Resident # 52) reviewed for the provision of pharmaceutical medications to meet residents' needs.

The findings included:

Resident #52 was admitted to the facility on [DATE REDACTED] with a diagnosis of type 2 diabetes.

A review of a physician's order dated 4/12/2024 revealed Resident #52 was to be administered Humulin N Kwikpen (intermediate acting insulin, used to lower blood sugar levels) 8 units subcutaneously (injection) two times per day for diabetes, with instructions to hold if resident's blood sugar was less than 150 milligrams per deciliter (mg/dL).

A quarterly Minimum Data Set (MDS) assessment dated [DATE REDACTED] revealed Resident #52 was moderately cognitively impaired and had no rejections of care. Resident #52 was documented as having received 1 insulin injection during the 7 day look back period and was documented as having 0 number of days the physician changed the resident's insulin order during the 7 day look back period. Resident #52 was coded for hypoglycemic medications (medication used to increase a low blood sugar).

A review of the June 2024 MAR revealed Resident #52 had not received Humulin N Kwikpen 8 units subcutaneously on 6/22/2024 at 4:30 pm due to the medication not being available by Nurse #8.

A review of Resident #52's blood sugar levels revealed a reading of 200 mg/dL on 6/22/2024 at 4:55 pm.

A review of a nursing progress note completed by Nurse #3 dated 6/22/2024 at 6:26 pm revealed the on-call provider was notified that Resident #52's Humulin N Kwikpen was not in stock, provider was to call Nurse #3 back. The on-call pharmacist was notified that Humulin N Kwikpen would be needed the night of 6/22/2024.

A review of a nursing progress note dated 6/22/2024 at 8:22 pm completed by Nurse #8 revealed Resident #52 had not received insulin and was in route for delivery from the pharmacy.

An interview was conducted on 6/26/2024 at 4:32 pm with Nurse #3. Nurse #3 stated she worked 6/22/2024

on dayshift (7:00 am to 7:00 pm). Nurse #3 stated a Medication Aide, name unknown, informed her Resident #52 was out of insulin and there was no Humulin N Kwikpen's in the emergency medication back up. Nurse #3 stated she called the on-call medical provider and had to leave a message for them to return her call, and stated she called the emergency pharmacy and ordered more insulin that was to be delivered later that night. Nurse #3 stated she left her shift shortly after speaking with the emergency pharmacy and was unsure if Resident #52 received insulin later that night.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 31 of 34 345045 Department of Health & Human Services Printed: 09/19/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 345045 B. Wing 07/03/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

The Foley Center at Chestnut Ridge 621 Chestnut Ridge Parkway Blowing Rock, NC 28605

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0755 An interview was conducted on 7/2/2024 at 2:11 pm with Nurse #8. Nurse #8 reported he worked 6/22/2024

on night shift (7:00 pm to 7:00 am) and was assigned Resident #52. Nurse #8 reported he had been Level of Harm - Minimal harm or informed by the off-going Nurse that Resident #52 was out of insulin and there was none in back up. Nurse potential for actual harm #8 stated he called the emergency pharmacy, and they delivered the medication around 8:00 pm, at which time he administered Resident #52's ordered dose of insulin. Nurse #8 stated he had forgotten to document Residents Affected - Few the administration of Resident #52's insulin at 8:00 pm.

An interview was conducted on 6/28/2024 at 12:13 pm with the Interim Director of Nursing (DON). The Interim DON stated when a resident was running low on a medication, the Nurse should reorder the medication through their Electronic Health Record (EHR). The Interim DON stated if a resident was out of medication, the Nurse should pull the medication from the emergency backup. The Interim DON was unsure if Humulin N was kept in back up and stated facility staff should have ordered additional insulin when Resident #52 was observed to be low on insulin.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 32 of 34 345045 Department of Health & Human Services Printed: 09/19/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 345045 B. Wing 07/03/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

The Foley Center at Chestnut Ridge 621 Chestnut Ridge Parkway Blowing Rock, NC 28605

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0759 Ensure medication error rates are not 5 percent or greater.

Level of Harm - Minimal harm or 50045 potential for actual harm Based on observations, record review, staff, Nurse Practitioner (NP), and Medical Director (MD) interviews Residents Affected - Some the facility failed to maintain a medication error rate of less than 5% by having 10 errors out of 25 opportunities which resulted in a 40% medication error rate. This affected 1 of 11 residents observed on medication pass (Resident # 286).

The findings included:

A review of Resident #286's 6/27/2024 active physician's orders revealed the following:

- Prednisone (steroid medication) 10 milligrams (mg) tablets, 2 tablets by mouth one time a day for COPD.

- Buspirone HCL (anxiety medication) 15 mg tablets, 2 tablets by mouth three times a day for anxiety.

- Sertraline (depression and/or anxiety medication) HCL 100 mg tablets, 2 tablets by mouth one time a day for depression.

- Levothyroxine Sodium (thyroid hormone medication) 150 micrograms (mcg) tablet once a day for hypothyroidism.

- Hydralazine HCL (medication used to treat high blood pressure) 50 mg tablet by mouth two times a day for hypertension (high blood pressure).

- Amlodipine Besylate (blood pressure medication) 10 mg tablet once a day for hypertension, hold if systolic (top number of blood pressure reading) is less than 120 mm/hg.

- Senna 8.6 mg tablet by mouth once a day for constipation.

- Omeprazole Magnesium 20 mg tablet by mouth once a day for heartburn.

- Guaifenesin 100 mg/5 ml Oral Syrup, 20 ml by mouth four times a day for COPD.

- Cyanocobalamin (vitamin B-12) 500 mcg tablet, 2 tablets once a day for a supplement.

An observation was conducted on 6/27/2024 at 10:14 am of Nurse #5 preparing Resident #50's medications.

The medications that were prepared included aspirin (prevents blood clots from forming) 81 mg tablet, apixaban (blood thinner) 2.5 mg tablet, lactulose 15 ml oral solution, Lisinopril (blood pressure medication) 20 mg, senna (stool softener) 1 mg tablet, sertraline 25 mg tablet, tramadol (pain medication) 50 mg tablet, loratadine (allergy medication) tablet, and quetiapine (treats mood and behavior disorders) 25 mg tablet and Cranberry Supplement 450 mg tablet.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 33 of 34 345045 Department of Health & Human Services Printed: 09/19/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 345045 B. Wing 07/03/2024

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

The Foley Center at Chestnut Ridge 621 Chestnut Ridge Parkway Blowing Rock, NC 28605

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0759 An observation was conducted on 6/27/2024 at 10:25 am of Nurse #5 taking Resident #50's medications to Resident #286's bedside. Nurse #5 told Resident #286, she had brought her morning medications and Level of Harm - Minimal harm or handed her the medication cup. Resident #286 proceeded to ask Nurse #5 what medications she was potential for actual harm getting this morning and Nurse #5 reported she was unsure, and that she would have to go look and come back. Nurse #5 took the medications from Resident #50's hand and brought her computer to the bedside. Residents Affected - Some Nurse #5 proceeded to hand Resident #286 the cup of medication while proceeding to say, okay {name of Resident #50}, you will be taking aspirin, a cranberry pill, and was stopped by Resident #286 when she asked, what did you say my name was? Nurse #5 replied {name of Resident #50). Resident #286 stated, that is not me, you have the wrong person. Nurse #5 replied what do you mean, you have the wrong person? Are you not {name of Resident #50}? Resident #286 stated, no I am {name of Resident #286}. Nurse #5 removed the cup from Resident #286 and left the room.

Nurse #5 administered Resident #286's correct medications.

An interview was conducted on 6/27/2024 at 10:33 am with Nurse #5. Nurse #5 reported she worked as an agency nurse in the facility. Nurse #5 stated residents should be verified by their name and date of birth prior to administering medications. Nurse #5 stated she was going to ask Resident #286 her name and date of birth and reported Resident #286 had intervened before should was able to. Nurse #5 stated she should have verified the resident's name and date of birth prior to handing her the cup of medication.

An interview was conducted on 6/27/2024 at 10:37 with the Interim Director of Nursing (DON). The Interim DON reported prior to administering medications, the Nurse should verify the right resident, right medication, right dose, right route, right date, and right time. The Interim DON stated Nurse #5 was an agency nurse and had just started working at the facility. The Interim DON stated Nurse #5 should have known to verify the rights of medication administration prior to attempting to give Resident #286 her medication.

An interview was conducted on 6/27/2024 at 1:02 pm with the NP. The NP stated several things could have happened if Resident #286 had received apixaban without a diagnosis of atrial fibrillation (irregular heart rate). She could have had bleeding. The NP stated, you should know the possible adverse effects of receiving the wrong medications and refused to answer further questions. The NP stated the encounter was not a medication error because Resident #286 had not received the medication.

An interview was conducted on 6/27/2024 at 4:21 pm with the MD. The MD stated medications should be given to the resident that they are ordered for. The MD was made aware of the observations on the medication pass with Resident #286.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 34 of 34 345045

F-F684: Based on record review, and staff, Resident Representative (RR), Social Worker (SW), Nurse Practitioner (NP), and Medical Director (MD) interviews Based on record review, and staff, Resident Level of Harm - Immediate Representative (RR), Social Worker (SW), Nurse Practitioner (NP), and Medical Director (MD) interviews the jeopardy to resident health or facility failed to complete and document on-going thorough assessments for an acute change in condition safety and failed to respond effectively to a medical emergency. On [DATE REDACTED] at 7:00 pm, Resident #278's Representative requested a chest x-ray, when Nurse #1 observed Resident #278 had a cough, congestion, Residents Affected - Few and decreased appetite. Resident #278 was seen by the NP on [DATE REDACTED] who ordered an oral medication for breaking up mucous/congestion every 12 hours and nebulizer breathing treatments four times a day were ordered for 7 days for a cough. On [DATE REDACTED] at 7:00 am, Medication Aide (MA) #1 was told by the off going nurse, Nurse #2, that Resident #278 was not doing well. MA #1 checked Resident #278's oxygen saturation and noted it was in the high 70's/low 80's (normal oxygen saturation is 92 to 100%) and got the Director of Nursing (DON). The DON advised MA #1 to place Resident #278 on oxygen and continue to monitor oxygen saturation levels. MA #1 continued to report breathing issues and concern about Resident #278 struggling to breathe to the DON throughout the day until Resident #278 was removed from the facility by the RR at 4:47 pm. The RR took Resident #278 to the Emergency Department where Resident #278 was diagnosed with Influenza A (the flu) Influenzal Bronchitis (inflammation of the airway), had an elevated white blood cell count (which indicated infection), and was given intravenous fluids, steroids (used to decrease inflammation), a breathing treatment, and was admitted to the hospital. Resident #278 was later diagnosed with acute hypoxemic respiratory failure and was placed on comfort measures on [DATE REDACTED], received inpatient hospice services in the hospital and expired on [DATE REDACTED]. The certificate of death revealed Resident #278's immediate cause of death was acute hypoxemic respiratory failure, Influenza A, and bacterial pneumonia. The deficient practice was identified for 1 of 3 residents (Resident #278) reviewed for change in condition.