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Complaint Investigation

The Valley Health And Rehab

August 27, 2025 · Hamilton, MT · 601 N 10th St
Citations 2
CMS Rating 2/5
Beds 58
Provider ID 275135
Healthcare Facility
The Valley Health And Rehab
Hamilton, MT  ·  View full profile →
Inspection Summary

THE VALLEY HEALTH AND REHAB in HAMILTON, MT — inspection on August 27, 2025.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0610
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Potential for More Than Minimal Harm

Based on interview and record review, the facility failed to complete a thorough investigation on an event of staff to resident abuse by failing to complete resident monitoring, failed to carry out interventions identified and documented on the report, and failed to complete other resident interviews to rule out other concerns of abuse by the staff member, for 1 (#2) of 6 sampled residents.

Findings include:

Review of the facility reported incident investigation, completed by the facility on 6/26/25, showed NF4 was witnessed by several management staff verbally abusing resident #2. NF4 was immediately walked out and released from the position at the facility.

The facility reported incident documentation showed, .Resident [#2] placed on every-shift monitoring x72 hours One-on-one [sic] emotional support provided. No other resident interviews or assessments were conducted during the investigation to rule out other concerns of abuse by the staff member.

During an interview on 8/26/25 at 11:57 a.m., staff member A stated he was not in the office when the former DON handled the incident for resident #2 and NF4 and was unaware of other resident interviews.

Staff member A stated that everything for the investigation was in the file provided.During an interview on 8/27/25 at 12:29 p.m., staff member C stated when a resident was put on alert charting or monitoring, it would be placed on the resident's MAR and TAR for the floor nurses to document and enter the monitoring progress notes.Review of resident #2's nursing progress notes and the MAR and TAR, for the 72 hours following the event, showed the only progress note was on 6/28/25 at 10:33 p.m., two days after the incident.

The note was categorized as a behavior note and it included Resident appears somnolent tonight 6/28.

Resident refusing some cares which is out of character for her. No interventions were noted for resident #2's change in behavior.

There was no other documentation of the incident, one on one support, or the 72 hour monitoring in the progress notes.

Review of resident #2's June 2025 MAR and TAR failed to include every shift monitoring for 72 hours.

Review of the facility policy, Abuse, Neglect, and Exploitation, dated 4/11/25, showed: .Possible indicators of abuse include, but are not limited to: .Verbal abuse of a resident overheard.Sudden or unexplained changes in behaviors and/or activities such as fear of a person or place, or feelings of guilt or shame.identifying and interviewing all involved persons, including.others who might have knowledge of the allegations.determining if abuse, neglect, exploitation, and/or mistreatment has occurred, the extent, and cause.F.

Providing emotional support and counseling to the resident during and after the investigation.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE

TITLE

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

08/27/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

The Valley Health and Rehab

601 N 10th St Hamilton, MT 59840

SUMMARY STATEMENT OF DEFICIENCIES

documentation, communication, or care planning with resident #1 prior to his discharge.

During an interview on 8/27/25 at 3:45 p.m., NF5 stated resident #1 was a very sick person and had multiple rehospitalizations prior to his stay at the facility. NF5 stated resident #1 had home health support services to help with wound care and comorbidity management before he stayed at the facility and would expect the facility to order this again on the resident's discharge. NF5 stated he could not find a discharge order for resident #1, but the practice was to get the physician's order near the day of, or on the day of, discharge, and this would include any other orders for home health. NF5 stated there was a chance another provider wrote the physician order, but he could not find it at the time. NF5 stated resident #1 would have preferred being home and was not the best at managing his health conditions. NF5 stated he was recently notified resident #1 was admitted to a local hospital and had written a physician's order to place resident #1 on hospice due to his decline and osteomyelitis.

During an interview on 8/26/25 at 4:32 p.m., staff member A stated the facility did not have any discharge orders or other discharge documentation other than the NOMNC notice.During an interview on 8/27/25 at 4:48 p.m., staff member B provided a progress note and then stated the physician was notified on 8/27/25 of resident #1's discharge.

Review of the facility admissions and discharge report from June 2025 to August 2025 listed resident #1 admitted on [DATE] from a local hospital and discharged home with home health services on 8/8/25.Review of resident #1's MDS dated [DATE], showed he had a BIMS score of 12 out of 15, reflecting moderate cognitive impairment.Review of resident #1's EHR did not include a form signed by the resident with the nurse who reviewed discharge instructions.

Only a NOMNC notice was given on 8/6/25, to the discharge on [DATE], which resident #1 signed.Review of resident #1's progress notes, from 7/15/25 to 8/28/25, did not show any discharge planning prior to or on the day of discharge.

The only progress note linked from the MAR showed discharged as the reason ordered medications were not given after the discharge. A request was made on 8/27/25 for all discharge communication and documentation from resident #1's stay from 7/15/25 to 8/8/25. No other information was provided by the end of the survey.

Review of the facility policy, Transfer and Discharge (including AMA), dated 4/11/25, showed: 12.

Anticipated Discharge to the Communitya.

Facility will obtain a physician's order for transfer or discharge and instructions or precautions for ongoing care.b. A member of the interdisciplinary team will complete relevant sections of the Discharge Summary.

The nurse caring for the resident at the time of discharge is responsible for ensuring the Discharge Summary is complete and includes, but is not limited to, the following: i. A recap of the resident's stay that includes diagnoses, course of illness/treatment or therapy, and pertinent lab, radiology, and consultation results. ii. A final summary of the resident's status. iii.

Reconciliation of all pre-discharge medications with the resident's post discharge medications. iv. A post discharge plan of care that is developed with the participation of the resident, and the resident representative(s).c.

Orientation for transfer or discharge will be provided and documented to ensure safe and orderly transfer or discharge from the facility.may be provided by multiple members of the interdisciplinary team.f.

Supporting documentation shall include evidence of.a discharge plan, and documented discussions with the resident and/or resident representative.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in HAMILTON, MT, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from THE VALLEY HEALTH AND REHAB or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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