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Complaint Investigation

Yellowstone River Nursing And Rehabilitation

November 19, 2025 · Billings, MT · 2115 Central Ave
Citations 5
CMS Rating 1/5
Beds 160
Provider ID 275029
Healthcare Facility
Yellowstone River Nursing And Rehabilitation
Billings, MT  ·  View full profile →
Inspection Summary

YELLOWSTONE RIVER NURSING AND REHABILITATION in BILLINGS, MT — inspection on November 19, 2025.

Found 5 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0656
Resident Assessment and Care Planning Deficiencies
Potential for More Than Minimal Harm

nursing, and mental and psychosocial needs.1.

The care planning process will include an assessment of the resident's strengths and needs, and will incorporate the resident's personal and cultural preferences in developing goals of care. 3.

The comprehensive care plan will describe, at a minimum, the following:a.

The services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being.b.

Any services that would otherwise be furnished, but are not provided due to the resident's exercise of his or her right to refuse treatment. 4.

The comprehensive care plan will be prepared by an interdisciplinary team, that includes, but is not limited to:a.

The attending physician or non-physician practitioner.b. A registered nurse with responsibility for the resident.f.

Other appropriate staff or professionals in disciplines as determined by the resident's needs or as requested by the resident.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/19/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Yellowstone River Nursing and Rehabilitation

2115 Central Ave Billings, MT 59102

SUMMARY STATEMENT OF DEFICIENCIES

assess resident #4's cardiopulmonary, GI/GU, musculoskeletal, neurologic, and psychiatric systems on 9/9/25.

This did not allow resident 4's complete assessment for ongoing care and treatment. Resident #4 did not receive any other visits from providers, to include a full examination, history and physical, and recommendations while in the facility.Review of a facility policy titled, Comprehensive Care Plans, implemented 7/1/25, showed: . 7.

The physician, other practitioner, or professional will inform the resident. of the risks and benefits of proposed care, of treatment, and treatment alternatives/options.

The facility will attempt alternate methods for refusal of treatment and services and document such attempts in the clinical record, including discussions with the resident.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/19/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Yellowstone River Nursing and Rehabilitation

2115 Central Ave Billings, MT 59102

SUMMARY STATEMENT OF DEFICIENCIES

Review of a facility document, titled Behavioral Health Services, implemented 6/15/25, showed:.It is the policy of this facility to ensure all residents receive necessary behavioral health services to assist them in reaching and maintaining their highest level of mental and psychosocial functioning .4.

The facility will ensure that a resident who, upon admission was not assessed or diagnosed with a mental or psychosocial adjustment difficulty or a documented history of trauma and/or PTSD does not develop patterns of decreased social interaction and/or increased withdrawn, angry, or depressive behaviors while residing in the facility.

The policy showed staff were to monitor the resident, evaluate for distress or changes, share concerns with the IDT to determine causes for behaviors or changes, accurately document concerns and triggers, and ensure appropriate follow-up assessments are completed as needed.

Section 12 of the policy showed the Social Services Director shall serve as the facility's contact person for questions regarding behavioral services provided by the facility and outside sources such as physicians, psychiatrists, or neurologists.Review of staff member F's job description showed duties were to include the ongoing assessment of the social service needs of participants and/or their family caregiver and development of the social service portion of the participant care plan within five days of admission and evaluation of same with progress notes no later than 14 days after the date of enrollment, to provide individual or group counseling to participants as needed, to assess participants for signs of mental illness and/or dementia and make appropriate referrals, to arrange and coordinate support services which were not available at the facility, to assist program staff in adapting to changes in a resident's behavior and provide or arrange for individual, group or family psychotherapy for participants with significant psychological needs.

The document showed staff member F signed the job description on 8/18/25. A request was made on 11/19/25 at 10:35 a.m., for referrals for behavioral health services for resident #4. No documentation was provided prior to the end of the survey.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/19/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Yellowstone River Nursing and Rehabilitation

2115 Central Ave Billings, MT 59102

SUMMARY STATEMENT OF DEFICIENCIES

appeared to be carried over from prior entries added to the Progress Notes. A review of resident #4's care plan showed she had several issues related to mood/behavior, including:-The resident was taking a psychotropic medication for depression, initiated 9/8/25.

There were no interventions for staff to utilize to assist the resident with the depression, other than monitoring the medications and side effects, and observing for changes.-The resident had paranoid tendencies, thinking others were taking her things, initiated on 9/19/25.

The only intervention for this problem was a lock box, but there was nothing identified for staff to utilize in the event the resident displayed paranoia.-The resident would manipulate, make up stories, and was anxious, but again, there were no individualized and measurable interventions staff could use to alter or intervene in these behaviors when exhibited by the resident, other than to monitor or observe.

Although the resident displayed a multitude of mood, behavior, and psychosocial concerns, these issues were not effectively addressed by the facility.

Individualized interventions were not identified for staff to use for altering the resident's mood/behavior.

Refer to F-F850 - Social Service Director; F-F740 Behavioral Health Services; and F-F656 - Comprehensive Care Plan

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/19/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Yellowstone River Nursing and Rehabilitation

2115 Central Ave Billings, MT 59102

SUMMARY STATEMENT OF DEFICIENCIES

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Based on interview and record review, the facility failed to hire and employ a full-time social worker who met the regulatory requirements and to meet the mood, behavioral, emotional, and psychosocial needs of residents.

The facility was licensed for 160 beds.

Findings include:

During an interview on 11/18/25 at 2:35 p.m., staff member A stated that staff member F had been in the social services director position for about three months and held a degree in psychology.

Staff member A stated the social services staff member prior to staff member F did not have a degree.

Staff member A stated the other staff member who worked in a social services role (staff member E) did not have a degree.

During an interview on 11/19/25 at 11:46 a.m., staff member A stated the facility's census had never reached 120 residents.

Staff member A stated that since the census had never reached or went over 120, the facility met the social worker regulation with the two staff members in their social services roles.

Staff member A stated the facility's census was currently 115, so they were getting a little nervous about that number.

Staff member A stated the facility's corporate company had a licensed social worker who could oversee staff member F and act as a consultant as needed.

Review of the facility's health care facility service license, dated 5/2/24, showed for the license specifications of Title 18/19 SNF (Skilled Nursing Facility), the facility was licensed for 160 beds.Review of a facility document titled, Job Title: Social Worker, which described staff member F's job description, showed: .QUALIFICATIONS.

The requirements listed are representative of the knowledge, skill and or ability required.Education and Experience. - Bachelor's degree in Social Work from an accredited institution is required (Master's degree and/or experience in long-term care is preferred) .Certificates, Licenses, Registrations- Social Work license in the state employed is required.- Become familiar with and comply to all local, state, and federal regulations relating to the job.The document showed staff member F signed the job description on 8/18/25.Review of staff member F's academic transcripts and resume showed staff member F attained a bachelor's degree in psychology.

The resume did not show a year of supervised social work experience in a health care setting working directly with individuals.A review of S483.70(o), the long term care regulatory requirements for a social worker showed, any facility with more than 120 beds must employ a qualified social worker on a full-time basis, which included one year of supervised experience in a healthcare setting.

The regulatory requirement did not reflect that a facility was allowed to forgo employing a qualified social worker if the census was 120 or less.

Refer to F-F656 - Comprehensive Care Plan, and F-F740 - Behavioral Services, related to concerns with a resident not receiving the necessary care and services for mood, behavior, and psychosocial concerns.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in BILLINGS, MT, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from YELLOWSTONE RIVER NURSING AND REHABILITATION or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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