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Complaint Investigation

Diversicare Of Southaven

February 20, 2026 · Southaven, MS · 1730 Dorchester Dr
Citations 2
CMS Rating 1/5
Beds 140
Provider ID 255109
Healthcare Facility
Diversicare Of Southaven
Southaven, MS  ·  View full profile →
Inspection Summary

DIVERSICARE OF SOUTHAVEN in SOUTHAVEN, MS — inspection on February 20, 2026.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0689
Quality of Life and Care Deficiencies

continued as needed.

The DNS reviewed Resident #1's plan of care to ensure reflection of elopement

jeopardy to resident health or and operation immediately on 2/14/26, at 3:05 PM by Maintenance.

All doors were functioning safety properly.

The facility determined that Resident #1 followed a visitor and exited at the front entrance on 2/14/2026, at 1:08 PM.

The door alarm system functioned appropriately.

The Medical Director was

was notified by LPN #1 on 2/14/26, at approximately 2:00 PM. On 2/14/2026, a 100% audit of all residents identified for elopement risk was completed by the DNS to ensure placement and functioning of the wander guard system. An audit of elopement books located on all units and reception was completed by the DNS on 2/14/2026, to ensure pictures and care plans were present for all at-risk residents.

Elopement drills were completed on all shifts on 2/14/26, by Maintenance.

The Receptionist was educated on elopement guidance with emphasis on prompt response and investigation of alarm activation on 2/14/2026, by the DNS.

The Receptionist was placed on administrative leave on 2/14/2026.

The DNS and Assistant Director of Nursing Services immediately initiated an in-service on 2/14/2026, with nursing staff regarding elopement guidelines, including completion of risk assessments, care plan updates, and elopement book updates.

The DNS and Assistant Director of Nursing Services initiated additional staff education on elopement guidelines and abuse and neglect on 2/14/2026.

Education was provided to Social Services on 2/16/2026, by the Director of Clinical Operations on elopement guideline oversight. On 2/15/26, the DNS returned to the facility to educate staff and monitor effectiveness. On 2/16/2026, the DNS returned to educate staff and monitor effectiveness. On 2/18/2026, the DNS educated House Supervisors and Managers on Duty regarding elopement book accuracy. No staff member will be permitted to work without completing education. On 2/14/2026, facility leadership conducted a QAPI (Quality Assurance and Performance Improvement) meeting to address root cause and corrective action.

All corrective actions were completed on 2/18/26, and the facility alleged the IJ was removed on 2/19/26.

Validation: The State Agency validated the Removal Plan on-site during Complaint Investigation (CI) #2744403 and CI #2744399 through record review and interviews on 2/20/26.

The SA determined all corrective actions were completed on 2/18/26, and the IJ was removed on 2/19/26.

255109 02/20/2026

Diversicare of Southaven 1730 Dorchester Dr Southaven, MS 38671

administered as ordered for one (1) of three (3) resident reviewed for significant medication errors.

the Nurse Consultant as the facility protocol for missing medications, revealed, If medication is not available at administration time: Check E Kit (Emergency Medication Kit), call the pharmacy, obtain estimated time of delivery, notify supervisor. If greater than four (4) hours, call Medical Doctor (MD) to inform and obtain plan to address.

Record review of the January 2026 Electronic Medication Administration Record (eMAR) for Resident #4 revealed that on the night of admission, 1/9/26, Resident #4 had physician orders for Terazosin Hydrochloride (HCL) oral capsule 1 milligram (MG), give one (1) capsule by mouth one (1) time a day related to Essential Hypertension, scheduled at hour of sleep (HS); Dabigatran Etexilate Mesylate oral capsule 150 mg, give one (1) capsule by mouth two (2) times a day related to Paroxysmal Atrial Fibrillation, scheduled at HS; and Morphine Sulfate oral tablet 30 mg, give one (1) tablet by mouth two (2) times a day for pain related to Rheumatoid Arthritis.

Administration of all three (3) medications was documented as code seven (7), which indicates Other/See Progress Notes, indicating the medications were not administered as ordered.

Record review of Progress Notes, dated 1/9/26, and timed 11:48 PM, for Resident #4 revealed documentation stating, awaiting medications, with no further documentation to indicate the medications were obtained or administered in accordance with facility protocol.

Interview with Licensed Practical Nurse (LPN) #2 on 2/19/26 at 11:40 AM revealed that when a new resident is admitted , medication orders are transmitted to the pharmacy for dispensing and delivery.

She stated that if a medication is not available, staff may obtain medications from the Emergency Medication Kit (E Kit).

She further stated that if the medication is not available in the E Kit, staff may contact the pharmacy, including the backup or emergency pharmacy for after-hours needs, to obtain the medication. LPN #2 stated that failure to administer Resident #4's prescribed medications could result in adverse outcomes including elevated blood pressure, cardiac complications, or unmanaged pain.

Record review of the January 2026 eMAR for Resident #4 and interview with the Director of Nursing (DON) on 2/19/26 at 11:53 AM confirmed that the three (3) prescribed medications had not been administered as ordered.

The DON further stated that facility staff did not follow the facility protocol for obtaining unavailable medications and that it was her expectation that the medications would have been obtained and administered in accordance with physician orders and facility protocol.

Record review of the facility admission Record revealed that Resident #4 was admitted to the facility on [DATE] with diagnoses that included Essential Hypertension, Paroxysmal Atrial Fibrillation, and Rheumatoid Arthritis, which required ongoing physician-ordered medication management.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in SOUTHAVEN, MS, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from DIVERSICARE OF SOUTHAVEN or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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