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Complaint Investigation

Highland Home

March 30, 2026 · Ridgeland, MS · 638 Highland Colony Parkway
Citations 1
CMS Rating 2/5
Beds 120
Provider ID 255274
Healthcare Facility
Highland Home
Ridgeland, MS  ·  View full profile →
Inspection Summary

HIGHLAND HOME in RIDGELAND, MS — inspection on March 30, 2026.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0689
Quality of Life and Care Deficiencies

Regional Director, Licensed Practical Nurse #1, Certified Nursing Assistant #2, Certified Nursing

jeopardy to resident health or Administrator changed the door code on main entry door. On March 24, 2026, at approximately 8:00 PM safety the Administrator checked all entry doors to ensure signage remained in place to not allow residents to exit facility unaccompanied.

All entrance door signage was confirmed to be in place.

The Director

were functional and the doors were locking appropriately. No areas of concern were noted during bracelet, transmitter and doors checks.

All were functioning appropriately.

The Director of Nursing reviewed care plans of 7 of 101 residents at risk. No areas of concern were noted with the care plan audit.

Body audits were performed on Resident #1 and Resident #2 by the Registered Nurse Supervisor and Licensed Practical Nurse #2. On March 24, 2026, audits were conducted including not limited to resident location, risk for elopement, Secure Care wander guard bracelet and function all verified by the Director of Nursing.

Additionally, Medical Records conducted an audit on 3/25/2026 updating all care profiles of residents at risk for wandering. On 3/25/2026, the Assistant Administrator began audits of all doors for function and security.On March 24, 2026, In- services were initiated by the Director of Nurses and Staff Development Coordinator with all staff.

Inservice topics included the Elopement policy and procedure, Resident Rights, and Incident / Accident Reporting. On March 25, 2026, Elopement Drills (Code W) were conducted on each shift by the Administrator, Director of Nursing and the Staff Development Coordinator. On March 25, 2026, monitoring systems were put in place to sustain compliance.

The facility Administrator will have a follow-up QA meeting monthly for two months then quarterly afterwards to ensure sustained compliance. On March 25, 2026, the facility entry screening was updated to include an additional reminder to ensure resident safety.

Administration spoke directly with Visitor #1 to confirm visitor policies and procedures.

The facility alleges all corrective actions were completed on 3/25/2026 and the Immediate Jeopardy was removed on 3/26/2026. On 03/30/26, the SA validated during the onsite complaint investigation through interviews, observations and record reviews that all corrective actions had been taken by the facility to remove the Immediate Jeopardy and the Immediate Jeopardy was removed on 03/26/26 prior to the SA entrance on 03/30/26.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in RIDGELAND, MS, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from HIGHLAND HOME or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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