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Complaint Investigation

Manhattan Community Care Center

September 18, 2025 · Jackson, MS · 4540 Manhattan Rd
Citations 2
CMS Rating 2/5
Beds 180
Provider ID 255115
Healthcare Facility
Manhattan Community Care Center
Jackson, MS  ·  View full profile →
Inspection Summary

MANHATTAN COMMUNITY CARE CENTER in JACKSON, MS — inspection on September 18, 2025.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0684
Quality of Life and Care Deficiencies
Potential for More Than Minimal Harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and policy review the facility failed to provide needed care and services that would meet the resident's physical needs as evidenced by wound care not provided in one (1) of two (2) sampled residents with wounds. Resident #4.

Findings include:

Record review of the facility policy titled Wound Care Treatment Protocol (no review date) revealed the policy instructed staff to: Evaluate the wound daily for signs and symptoms of infection and for signs of healing.

Document/Report Findings.

Provide treatment as per physician's order.On 09/17/2025 at 9:22 AM, during an interview Resident #4 stated My wound care should be done every 3 days. It was done on 09/11/25 but not on 09/14/25.

They just wipe it with wet gauze and cover it up. It's supposed to be irrigated with Dial soap.

There's a doctor who sees wounds, but he's never looked at mine.

Record review of Resident #4's electronic Treatment Administration Record (eTAR) for September 2025 revealed a physician order for treatment with a start date of 9/8/2025 Mupirocin External Ointment 2% Apply to left lateral ankle topically every day shift every (3) days for wound.

Clean left lateral ankle with normal saline, pat dry, apply Mupirocin, cover with Mepilex every 3 days.

The eTAR indicated wound care was provided on 09/11/2025, but not documented as provided on 09/14/2025, as evidenced by the absence of staff initials in the designated treatment box for that date.On 09/17/2025 at 9:34, during an interview the Director of Nursing (DON) revealed that the facility physician typically evaluates wounds, however, Resident #4 refuses the facility physician and instead is seen weekly at the Wound Clinic.On 09/17/2025 12:12 PM, in an interview Licensed Practical Nurse (LPN) #1/ Unit Manager reported that a as needed (PRN) order had been obtained for the prescribed wound care and that she administered the dressing on 09/15/2025.

She added that the dressing she removed was not signed, dated, or timed, contrary to protocol.

During an interview on 09/17/2025 at 3:15 PM, LPN #2/Treatment Nurse revealed that she was unaware why the wound care was missed on 09/14/2025 and stated that she only works weekdays.During a joint interview on 09/18/2025 at 3:15 PM, the Administrator and Director of Nurses (DON) acknowledged that wound care had not been completed on 09/14/2025 and confirmed their understanding of the importance of adhering to physician orders.

Record review of Resident #4's admission Record revealed he was admitted to the facility on [DATE] with diagnoses including Diabetes Mellitus, Non-pressure Chronic Ulcer of Unspecified Lower Limb, and Vascular Dementia.

Record review of Resident #4's Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 07/22/2025 indicated in Section M the presence of a non-pressure ulcer.

Section C indicated Resident #4 had a Brief Interview for Mental Status (BIMS) score of 15, indicating intact cognition.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE

TITLE

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

09/18/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Manhattan Community Care Center

4540 Manhattan Rd Jackson, MS 39206

SUMMARY STATEMENT OF DEFICIENCIES

jeopardy to resident health or safety

Party (RP) and Primary Healthcare Provider were notified of the incident with safe wandering device bracelet orders received with bracelet applied on Resident #9 with orders for nurses to check placement and functioning every shift-9/8/25 at 3:15pm6.

Head to toe body audit was conducted for Resident #9 on 9/8/25 at 3:20pm7.

Temperature outside 9/8/25 at 3:00pm-clear and lower 80s8.

Distance from front door 375 feet - 9/8/25On 9/08/25 nursing staff completed 100% head count of all residents not signed out on pass with all residents accounted forEmployee corrective counseling completed with former Receptionist on 9/9/25 at 8:00 am (Category 1 offence, employment terminated)100% At risk for elopement evaluations completed on all residents on 9/8/25 through 9/9/25100% in-service training started for all staff prior to working on - Elopement/Wandering, Abuse/Neglect, Behaviors, Adequate monitoring, Supervisioncompleted 9/09/25Safe wandering devices for all residents wearing them are checked every shift for placement and functioning on 9/8/25Elopement Drills were conducted on all shifts beginning on 9/8/25, 3:00 pm-11:00 pm (3-11) shift100% audit of elopement books completed on 9/8/25All doors checked for proper functioning on 9/8/25Security specialist contractor visited and checked doors for functioning on 9/9//25Quality Assurance (QA) Meeting attended by all key personnel, which included but not limited to Executive Director, Director of Nurses, Infection Preventionist and Medical Director was held 9/9/25 with root cause analysis conducted and interdisciplinary team developed strategy to prevent future elopement incidentsResident #9 to remain on 1:1 until discharge from facility; discharged [DATE] at 1:10pmResident photos will be taken at the time of admission, regardless of elopement risk assessment results, and posted at the receptionist desk beginning 9/9/25The facility alleges all corrective actions were completed on 9/9/25 and the Immediate Jeopardy was removed on 9/10/25Monitoring included one-on-one monitoring/supervision of Resident #9 through discharge on [DATE] and the Admissions Coordinator to monitor the communication board in the reception office to ensure the board's accuracy and currently with all new admissions' photographs posted; continued elopement assessments of all newly admitted residents at the time of admission by nursing staff; continued monitoring of positioning and functioning of safe wandering devices worn by residents at risk of elopement every shift by nursing staff; continued daily monitoring of the safe wandering system functionality by the maintenance director; review of and development of care plans for all newly admitted residents with family/resident to evaluate for history of wandering/elopement for three (3) months with monitoring results and corrective actions reviewed at QA meetings for three (3) months (first QA meeting held following incident was 9/09/25 with subsequent QA meeting held 9/18/25)On 09/18/25, SA validations were completed onsite during the complaint investigation through interviews, observations and record reviews that all corrective actions had been taken by the facility to remove the IJ and the IJ was removed on 09/10/25.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in JACKSON, MS, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from MANHATTAN COMMUNITY CARE CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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