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Complaint Investigation

Great Oaks Rehabilitation And Healthcare Center

Inspection Date: November 6, 2025
Total Violations 4
Facility ID 255311
Location BYHALIA, MS
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Inspection Findings

F-Tag F0580

Resident Rights Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0580 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Based on record review and staff interview, the facility failed to notify the provider to clarify missing orders for previously established interventions following a resident's return from the hospital. This resulted in a lapse in continuity of care for one (1) of three (3) residents reviewed for hospital readmission. Resident # 1.Findings Include: Record review of July 2025 Order Summary Report for Resident #1 revealed an abduction pillow, and nutritional supplement was ordered prior to hospital transfer on 8/15/25. Review of the

After Visit Summary dated 8/18/2025 showed no mention of these interventions. Upon readmission, the facility did not contact the provider to clarify whether the interventions should be resumed, and the interventions were not reinstated. During an interview on11/6/25 at 8:15 AM, with the Assistant Director of Nursing (ADON) she stated the facility only re-enters what the hospital sends back after clarification with

the provider. She verified they did not seek clarification about pre-hospital interventions of the abduction pillow or nutritional supplement.In an interview on 11/6/25 at 9:00 AM, the Director of Nursing (DON) confirmed the provider was not notified to clarify the missing orders, but they should have.During an

interview with the Administrator on 11/6/25 at 9:30 AM, he verified that the facility did not have a policy regarding transcribing readmission orders or reviewing previously established interventions prior to determine if they should be continued.During a telephone interview with Nurse Practitioner #2 (NP) on 11/6/25 at 10:00 AM, she verified that she, nor the on-call NP were contacted to clarify if the interventions should be continued and they should have been.Record review of admission Record revealed the facility admitted Resident #1 on 11/6/2019 with diagnoses of Malignant Neoplasm or Cervix Uteri, Protein-Calorie Malnutrition, Vitamin D Deficiency, and Bilateral Femoral Neck Fractures. Record review of Minimum Data Set (MDS) Assessment with an Assessment Reference Date (ARD) of 06/09/2025 revealed a Brief

Interview for Mental Status (BIMS) score of one (1) indicating Resident #1 is cognitively impaired. Section GG Functional Abilities indicated that Resident #1 is dependent for transfers and does not ambulate.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date

these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE

TITLE

(X6) DATE

FORM CMS-2567 (02/99) Previous Versions Obsolete

Facility ID:

If continuation sheet

Event ID:

Printed: 04/13/2026 Form Approved OMB No. 0938-0391

Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION

(X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER:

(X2) MULTIPLE CONSTRUCTION

B. Wing

A. Building

(X3) DATE SURVEY COMPLETED

11/06/2025

NAME OF PROVIDER OR SUPPLIER

STREET ADDRESS, CITY, STATE, ZIP CODE

Great Oaks Rehabilitation and Healthcare Center

111 Chase Street Byhalia, MS 38611

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG

SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

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F-Tag F0609

Freedom from Abuse, Neglect, and Exploitation Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0609 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Based on staff interview, record review and facility policy review the facility failed to report an injury of unknown origin to the State Agency (SA) as required for one (1) of three (3) residents reviewed for injuries.

Resident #1.Findings Include:Record review of the facility's policy titled Abuse Prohibition Policy revealed:

The Abuse Coordinator will report such allegations to the state agency in accordance with the state law .The Abuse Coordinator will report .injuries of unknown source with serious bodily injury within two (2) hours of the allegation. Review of the facility's investigation, provided by the Administrator (ADM), revealed that on 5/28/25, Resident #1 experienced a syncopal episode and was transferred to the emergency room (ER). The Responsible Party (RP) later informed the facility that when Emergency Medical Services (EMS) transferred the resident from bed to stretcher on 5/28/25, the resident yelled out in pain and that EMS was not gentle. The investigation file included no documentation of staff witness statements, no record of conversation with the RP prior to the injury, and no supporting documentation verifying the conclusion that

the fractures were pathological. The facility's investigative summary cited possible causes-pathological process, seizure activity, or rough EMS transfer.Record review of the Computerized Tomography (CT) of pelvis dated 7/4/25, for Resident #1, revealed bilateral displaced femoral neck fractures which may be subacute in nature given area of callus formation.During an interview with the Administrator (ADM) on 11/5/25 at 11:00 AM, he stated the investigation was initiated on 7/3/25 when the fractures were identified.

The ADM stated the fractures were not reported to the State Agency because the facility believed they were pathological, but he agreed that the cause of the fractures could not be determined and therefore met the definition of injuries of unknown origin that should have been reported. The ADM confirmed that the RP shared with them that the EMS had been rough with the resident during transport on 05/28/25 so that is why the investigation was dated for that day. During an interview with the Director of Nursing (DON) on 11/5/25 at 9:30 AM, she verified that Resident #1 was sent to the hospital on 7/3/25 for evaluation of seizure-like activity, where imaging revealed bilateral femur fractures. She stated that the facility looked into

it but was unable to determine the cause of the fractures.Record review of a Nurse's Note dated 07/02/25 revealed, Nurse Practitioner (NP) notified of bruising to face. Record review of admission Record revealed

the facility admitted Resident #1 on 11/6/2019 with diagnoses of Malignant Neoplasm or Cervix Uteri, Protein-Calorie Malnutrition, and Vitamin D Deficiency.Record review of Minimum Data Set (MDS) Assessment with an Assessment Reference Date (ARD) of 06/09/2025 revealed a Brief Interview for Mental Status (BIMS) score of one (1) indicating Resident #1 is cognitively impaired. Section GG Functional Abilities indicated that Resident #1 is dependent for transfers and does not ambulate.

Event ID:

Facility ID:

If continuation sheet

Printed: 04/13/2026 Form Approved OMB No. 0938-0391

Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION

(X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER:

(X2) MULTIPLE CONSTRUCTION

B. Wing

A. Building

(X3) DATE SURVEY COMPLETED

11/06/2025

NAME OF PROVIDER OR SUPPLIER

STREET ADDRESS, CITY, STATE, ZIP CODE

Great Oaks Rehabilitation and Healthcare Center

111 Chase Street Byhalia, MS 38611

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG

SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

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F-Tag F0610

Freedom from Abuse, Neglect, and Exploitation Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0610

indicated that Resident #1 is dependent for transfers and does not ambulate.

Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

Event ID:

Facility ID:

If continuation sheet

Printed: 04/13/2026 Form Approved OMB No. 0938-0391

Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION

(X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER:

(X2) MULTIPLE CONSTRUCTION

B. Wing

A. Building

(X3) DATE SURVEY COMPLETED

11/06/2025

NAME OF PROVIDER OR SUPPLIER

STREET ADDRESS, CITY, STATE, ZIP CODE

Great Oaks Rehabilitation and Healthcare Center

111 Chase Street Byhalia, MS 38611

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG

SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

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F-Tag F0842

Resident Assessment and Care Planning Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0842 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Based on record review and staff interview, the facility failed to ensure a complete and accurate medical

record was maintained when a verified exercise order was not entered into the electronic medical record, resulting in an incomplete clinical record for one (1) of three (3) sampled residents reviewed for medical

record accuracy .Resident #1.Findings Included: Record review of a Return to Work/School form provided by the Orthopedic Physician's office for Resident #1 revealed and order, dated 7/18/25, for work on passive exercises for lower extremity due to patient non weight bearing status for 1-2 times a week. Work on active range of motion for upper extremity to ensure tone and minimalize stiffness for 1-2 times a week. The form was initialized and dated 7/22/25. Review of Resident #1's physician orders for July 2025 revealed no documentation that the new exercises were ordered. As a result, the services were not initiated as ordered.

During an interview on 11/5/25 at 12:00 PM, the Director of Nursing (DON) stated that the nurse practitioner (NP) verified the order for therapy but did not enter it into the system. She stated that the NPs are responsible for putting their own orders in the computer. The DON agreed that the resident's medical

record did not accurately reflect all current physician and NP orders. During a telephone interview with Nurse Practitioner #1 (NP) on 11/5/25 at 1:01 PM, she verified that she reviewed and signed off on the orders but failed to enter them into the computer.Interview with the Administrator (ADM) on 11/5/25 at 2:00 PM, he verified that the facility did not have a policy for transcribing orders into the computer system.Record review of admission Record revealed the facility admitted Resident #1 on 11/6/2019 with diagnoses of Malignant Neoplasm or Cervix Uteri, Protein-Calorie Malnutrition, and Vitamin D Deficiency, and Fracture of the Neck of the Left and Right Femur. Record review of Minimum Data Set (MDS) Assessment with an Assessment Reference Date (ARD) of 06/09/2025 revealed a Brief Interview for Mental Status (BIMS) score of one (1) indicating Resident #1 is cognitively impaired. Section GG Functional Abilities indicated that Resident #1 is dependent for transfers and does not ambulate.

Event ID:

Facility ID:

If continuation sheet

📋 Inspection Summary

GREAT OAKS REHABILITATION AND HEALTHCARE CENTER in BYHALIA, MS inspection on recent inspection.

Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.

What this means: Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. All deficiencies must be corrected within required timeframes and are subject to follow-up verification.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in BYHALIA, MS, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from GREAT OAKS REHABILITATION AND HEALTHCARE CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.
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