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Complaint Investigation

Willard Care Center

October 31, 2025 · Willard, MO · 400 West Walnut Lane
Citations 1
CMS Rating 2/5
Beds 66
Provider ID 265455
Healthcare Facility
Willard Care Center
Willard, MO  ·  View full profile →
Inspection Summary

WILLARD CARE CENTER in WILLARD, MO — inspection on October 31, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0760
Pharmacy Service Deficiencies
Potential for More Than Minimal Harm

During an interview on 10/31/25, at 4:10 P.M., the Administrator said staff should follow the POS for medication administration.

The charge nurse is responsible for inputting the orders, or the DON can enter the orders if the nurse does not have sufficient time to do so.

The eMAR populates from the information in the POS; medications come up on the screen when they are due to be given.

The Administrator said the ordered frequency is not very prominent on the administration screen, and CMTs might not notice that information.

They are looking at the dosing time and at the information showing when the medication was last given, including any message stating it is not due or is to too soon for an as needed medication.

Complaint 2651756

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in WILLARD, MO, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from WILLARD CARE CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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