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Complaint Investigation

Normandy Nursing Center

August 21, 2025 · Saint Louis, MO · 7301 St Charles Rock Rd
Citations 1
CMS Rating 1/5
Beds 116
Provider ID 265578
Healthcare Facility
Normandy Nursing Center
Saint Louis, MO  ·  View full profile →
Source Document
Official CMS Inspection Report (Medicare.gov)
Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.
Inspection Summary

NORMANDY NURSING CENTER in SAINT LOUIS, MO — inspection on August 21, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0658
Resident Assessment and Care Planning Deficiencies
Potential for More Than Minimal Harm

During an interview on 8/21/25 at 1:45 P.M., the Director of Nursing (DON) said she was not employed at the facility when the resident resided at the facility.

She is not sure if the resident had an appointment set up with the hepatis clinic or if the provider followed up.

The provider is also not at the facility anymore.

During an interview on 8/21/25 at 2:00 P.M., the DON and ADON said they would expect staff to follow up on lab results and recommended treatment for a resident that has the reactive Hepatitis C because it is standard nursing practice.

When they transferred the resident, the information should have been sent to the new facility.

During an interview and record review on 8/25/25 at 10:55 A.M., the Administrator provided the documents sent to the resident's new facility as well as several emails.

Review of the records, showed there was no order for hepatitis C follow up on the order sheet that was sent.

There was no mention of the hepatitis C lab results or recommended follow up.

The progress note from the provider was included.

The Administrator said the medical director that was at this facility was also at the resident's new facility and has been the resident's provider since 2016.

She also said the social worker and the transportation staff member involved at that time are no longer with the facility, so she is unable to verify whether follow-up arrangements were made with the infectious disease clinic.

She attempted to reach out to the hospital regarding this, but so far has notreceived a call back. 2570330

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in SAINT LOUIS, MO, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from NORMANDY NURSING CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.