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Complaint Investigation

Bridgewood Health Care Center

Inspection Date: August 29, 2025
Total Violations 1
Facility ID 265822
Location KANSAS CITY, MO
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Inspection Findings

F-Tag F0557

Resident Rights Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0557 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some

FORM CMS-2567 (02/99) Previous Versions Obsolete

resident's money card or to turn into the administration immediately and not left the building with it.-He/She expected a staff member to remain professional and never hug or kiss a resident. During an interview on 8/28/25 at 2:10 P.M. Resident #1's guardian said:-He/She was not aware that the resident gave a staff member their payment card and the card left the premises with a staff member.-He/She was not notified by

the staff about the resident being kissed or hugged by a staff member on Tuesday, 8/26/25.-He/She expected staff members to have professional boundaries and not hug or kiss resident's, especially with the mental health diageneses that the residents in the facility had.-The resident being hugged and kissed by a male staff member could potentially cause the resident a negative outcome as the resident had a history of hypersexual behaviors. During an interview on 8/28/25 at 3:00 P.M. [NAME] A said:-Resident #1 was begging him/her to take his/her payment card to the store and buy him/her some sugar.-He/She took the Resident #1's payment card from the resident on Tuesday, 8/26/25 and placed it in his/her pocket with the intention to do the resident a favor and take it to the store to buy Resident #1 some sugar.-He/She was leaning down and whispering in Resident #1's ear in the dining room on Tuesday, 8/26/25 to talk to the resident about what all the resident wanted from the store.-He/She was approached by staff when in the dining room while he/she was leaning down to talk to Resident #1 and was told to stop and asked what he/she was doing.-He/She was escorted off of the premises while the staff conducted an investigation on what occurred in the dining room.-He/She remembered that he/she still had the resident's payment care

after leaving the facility and returned to the facility to give the resident's card to the Administrator.-He/She hugged Resident #1 and Resident #5 while in the dining room.-He/She may have inadvertently kissed Resident #1 on the side of her face when he/she was bent down talking to her, stating I can't remember for sure, but I probably did.-He/She came from a family that is very touchy and many times when they hug each other, they kissed each other.-He/She had no sexual desire for either Resident #1 or Resident #5.-He/She never kissed any other residents at the facility.-He/She knew it was wrong to take the residents payment card but wanted to do the resident a favor. During an interview on 8/29/25 at 10:33 A.M. Assistant Administrator said:-Staff reported to the Administrator and him/herself that [NAME] A kissed Resident #1

after the incident occurred on Tuesday, 8/26/25. -He/She escorted [NAME] A off of the premises after the incident was reported to Him/Her.-After he/she escorted [NAME] A off of the premises Resident #1 informed the Administrator that [NAME] A had Resident #1's spending card.-The Administrator called [NAME] A and told [NAME] A that [NAME] A needed to return the resident's spending card to the facility.-He/She would expect staff the remain professional and not hug or kiss residents.-He/She would expect staff to remain professional and not take a resident' spending card from a resident. Complaint Event ID:

Facility ID:

If continuation sheet

📋 Inspection Summary

BRIDGEWOOD HEALTH CARE CENTER in KANSAS CITY, MO inspection on recent inspection.

Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.

What this means: Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. All deficiencies must be corrected within required timeframes and are subject to follow-up verification.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in KANSAS CITY, MO, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from BRIDGEWOOD HEALTH CARE CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.
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