Willowcreek Wellness & Rehabilitation
WILLOWCREEK WELLNESS & REHABILITATION in FLORISSANT, MO — inspection on May 27, 2026.
Found 1 citation. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
During an interview on 05/27/26 at 10:17 A.M., HK A said on 05/15/26, between 10:00 A.M. and 11:00 A.M., the resident reported a couple weeks ago, one of the CNAs touched him/her inappropriately by putting their finger into the resident's rectum.
The resident identified the CNA to HK A as CNA B when he/she walked by his/her room. HK A attempted to report it before he/she left for the day at 2:00 P.M., but nobody was in the office. He/She called the HKS that night or the night after and reported the allegation. HKS said she would report it to the appropriate person.
During an interview on 05/27/26 at 12:19 P.M., HKS said HK A called her on the evening of 05/16/26 and reported the resident alleged he/she was abused by CNA B when the CNA put his/her finger into the resident's rectum. On 05/18/26, HKS asked HK A to show her who the resident was, and she then reported the allegation to the RDO.
Nobody was at the facility over the weekend and she did not know that she should have come up to the facility on [DATE] when the allegation was initially reported to her.
She has since received training on the facility's abuse reporting policy.
During an interview on 05/27/26 at 3:30 P.M., RDO said the HKS reported the allegation of abuse on 05/18/26. RDO asked the HKS when the allegation happened and when the resident reported it to HK A. HKS said the resident reported the allegation to HK A on 05/15/26, and it was reported to HKS on 5/16/26. HKS said HK A did not know the resident's name or room number and was off work for two days, so HKS waited until 05/18/26 when HK A returned to work to identify the resident.
During an interview on 05/27/26 at 3:42 P.M., the Administrator said he expected any allegation of abuse to be reported immediately, up through the chain of command and to the Administrator. He expected the allegation to be reported to DHSS within the required two-hour timeframe. He expected the facility staff to ensure the resident's safety, to suspend the staff named in the allegation, and to complete an investigation related to the allegation. He expected HK A to have reported the allegation immediately to the Administrator or his/her supervisor.
The Administrator expected the HKS to report the allegation immediately, even if she did not know the resident's name or room number.
The Administrator expected staff to be knowledgeable of and to follow facility policies and procedures. 3017546
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Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.
Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.
Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.