Complaint Investigation

Rancho Rehab And Healthcare Center

September 11, 2025 · Florissant, MO · 615 Rancho Lane

Citations 1

CMS Rating 1/5

Beds 120

Provider ID 265402

Healthcare Facility

Rancho Rehab And Healthcare Center

Florissant, MO · View full profile →

Inspection Summary

RANCHO REHAB AND HEALTHCARE CENTER in FLORISSANT, MO — inspection on September 11, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0689

Quality of Life and Care Deficiencies

Actual Harm

During an interview on 9/10/25 at 5:05 P.M., the Regional Nurse Consultant (RNC) said she expected staff to follow the facility's policy for coffee temperatures which were to serve coffee at temperatures greater than 135 degrees F. It was just an accident.

Residents have the right to have hot coffee. On 9/11/25 at 12:45 P.M., the RNC said the 24-hour nurse report was for Quality Assurance only. No copy would be provided to the state surveyors.

The DON made a mistake by saying they were available.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?

F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.

Were these violations corrected?

Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.

How often do nursing home inspections happen?

CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.

What should families do about these violations?

Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in FLORISSANT, MO, (5) Report new concerns to state authorities.

Where can I see the full inspection report?

Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from RANCHO REHAB AND HEALTHCARE CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.

Rancho Rehab And Healthcare Center

Inspection Findings

Frequently Asked Questions

More Reports