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Complaint Investigation

Pillars Of North County Health & Rehab Center, The

September 11, 2025 · Florissant, MO · 13700 Old Halls Ferry Road
Citations 2
CMS Rating 2/5
Beds 120
Provider ID 265341
Healthcare Facility
Pillars Of North County Health & Rehab Center, The
Florissant, MO  ·  View full profile →
Inspection Summary

PILLARS OF NORTH COUNTY HEALTH & REHAB CENTER, THE in FLORISSANT, MO — inspection on September 11, 2025.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0607
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Potential for More Than Minimal Harm

During an interview on 9/8/25 at 10:01 A.M., the resident's family member said while he/she was visiting the resident, he/she called the police on 9/4/25 around 8:00 P.M. for a wellness check because the resident was soiled, and he/she had asked the staff several times to come and change the resident.

When police arrived, CNA H told the resident's family member about the resident accusing CNA G of sexual abuse and it was not true. 2608912

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

09/11/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Pillars of North County Health & Rehab Center, The

13700 Old Halls Ferry Road Florissant, MO 63033

SUMMARY STATEMENT OF DEFICIENCIES

During an interview on 9/11/25 at 10:21 A.M., the Administrator and DON said they were not aware of issues with the resident's enteral feeding pump with Fibersource HN not infusing completely, the resident's weight loss, and the physician orders were not entered for care of enteral feeding.

They were also not aware the physician assumed the facility policy and procedure for standing orders for enteral feeding were automatically entered.

They said the facility does not record total amount of enteral feeding a resident receives but expected staff to let the physician know if the resident had not received or tolerated the total feeding and this should be documented in progress notes.

They expected nursing staff to know how to care for enteral tube feedings and to report issues when they arise.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in FLORISSANT, MO, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from PILLARS OF NORTH COUNTY HEALTH & REHAB CENTER, THE or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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