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Complaint Investigation

Shepherd Of The Hills Living Center

November 20, 2025 · Branson, MO · 996 State Highway 248
Citations 1
CMS Rating 3/5
Beds 100
Provider ID 265393
Healthcare Facility
Shepherd Of The Hills Living Center
Branson, MO  ·  View full profile →
Inspection Summary

SHEPHERD OF THE HILLS LIVING CENTER in BRANSON, MO — inspection on November 20, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0684
Quality of Life and Care Deficiencies
Potential for More Than Minimal Harm

During an interview on 10/07/25, at 12:00 P.M., the Director of Nursing (DON) said no current residents utilized a cardiac life vest. He/she learned of the resident's use of a cardiac life vest when he/she was transferred to the hospital.

The nurse reported to him/her the resident was wearing a life vest during the hospital transfer.

The life vest should have been noted upon the resident admission to the facility.

Nurses should be educated on the use of a cardiac life vest.

Life vests should have physician orders.

The order should contain battery changes and monitoring and skin assessments under the vest.

The nurse should monitor the life vest and battery.

The nurse should have notified the physician and obtain an order if a resident was found wearing a cardiac life vest.

During an interview on 10/07/25, at 12:43 P.M., the Administrator said the resident was admitted to the facility without a life vest on.

The life vest was delivered with the rest of his/her belongings a few minutes after he/she arrived.

The resident did not have any orders to utilize the life vest.

The life vest should have a physician order prior to use and included on the care plan.

Nursing staff should be educated on the use of a cardiac life vest.Complaint #2633767

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in BRANSON, MO, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from SHEPHERD OF THE HILLS LIVING CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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