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Complaint Investigation

The Waterview Pines Llc

November 21, 2025 · Virginia, MN · 1201 8th Street South
Citations 2
CMS Rating 1/5
Beds 83
Provider ID 245283
Healthcare Facility
The Waterview Pines Llc
Virginia, MN  ·  View full profile →
Inspection Summary

The Waterview Pines LLC in VIRGINIA, MN — inspection on November 21, 2025.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0550
Resident Rights Deficiencies
Potential for More Than Minimal Harm

During an interview on 10/2/25 at 3:36 p.m., floor manager RN-A stated she had worked on 9/26/25 and heard R1 refused cares throughout the day and at shift change NA-A and NA-B completed R1's cares together. MD came to the office and informed her and another floor manager he did not want NA-A working with R1 anymore without explanation and walked out of the office. NA-B stopped in the office informed her MD did not want NA-A working with R1. RN-A stated she emailed the director of nursing (DON) later that afternoon with the information she had but now sees it would have been beneficial to have asked NA-B more questions.

She was made aware he was in pain and resistive to care earlier in the day.

Facility policy Combined Federal and State [NAME] of Rights dated 6/18/19, identified the resident has a right to a dignified existence, self-determination, and communication, and access to persons and services inside and outside the facility. A facility must treat each resident with respect and dignity and care for each resident in a manner and in an environment that promotes maintenance or enhancement of his or her quality of life, recognizing each resident's individuality.

The facility must protect and promote the rights of the resident.

Facility policy Safe Resident Handling dated 3/2020, identified safe patient handling is a key component to reducing hazards of injury to our employees and our residents so that when residents receiving care require assistance from facility employees to move, assistance is provided in a manner that is safe to both the resident and employee.

The facility is committed to provide high quality resident care.

Facility document undated Professional Boundaries identified the employee-resident relationship was designed to meet the needs of the resident and protects the resident's dignity, autonomy, and privacy and allows for the development of trust.

Professional boundaries are the spaces between the employee's power and the resident's vulnerability.

Employees should make every effort to respect the power imbalance and ensure resident-centered relationships.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/21/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

The Waterview Pines LLC

1201 8th Street South Virginia, MN 55792

SUMMARY STATEMENT OF DEFICIENCIES

Federal health inspectors cited The Waterview Pines LLC in VIRGINIA, MN for a deficiency under regulatory tag F-F0610 during a complaint investigation conducted on 2025-11-21.

Category: Freedom from Abuse, Neglect, and Exploitation Deficiencies

The facility was found deficient in the following area: Respond appropriately to all alleged violations.

Scope/Severity Level D: isolated, no actual harm with potential for more than minimal harm.

While no actual harm was documented, there was potential for more than minimal harm to residents.

This was one of 2 deficiencies cited during this inspection of The Waterview Pines LLC.

Correction Status: Deficient, Provider has date of correction.

The facility reported correction as of 2025-12-10.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in VIRGINIA, MN, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from The Waterview Pines LLC or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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