HERITAGE NURSING AND REHABILITATION COMMUNITY

πŸ“ 320 E CENTRAL AVE, zeeland, MI 49464 πŸ“ž 6167729191 πŸ›οΈ 39 beds

Overall Rating

⭐⭐⭐⭐⭐
5/5

Health Inspection

⭐⭐⭐⭐⭐
5/5

Staffing

⭐⭐⭐
3/5

Quality Measures

⭐⭐⭐⭐⭐
5/5

Inspection History Overview

56
Total Violations
8 years of data
$161,074
Total Fines
4 penalties
7
Inspections
Since 2014
21
Quality Metrics
Tracked measures

Health Violations by Year

2025 7 violations

Tag 0578 D Feb 21, 2025

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

βœ“ Corrected: Mar 26, 2025
Tag 0658 D Feb 21, 2025

Ensure services provided by the nursing facility meet professional standards of quality.

βœ“ Corrected: Mar 26, 2025
Tag 0755 D Feb 21, 2025

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

βœ“ Corrected: Mar 26, 2025
Tag 0758 D Feb 21, 2025

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

βœ“ Corrected: Mar 26, 2025
Tag 0812 F Feb 21, 2025

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: Mar 26, 2025
Tag 0842 D Feb 21, 2025

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Mar 26, 2025
Tag 0847 D Feb 21, 2025

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

βœ“ Corrected: Mar 26, 2025

2024 6 violations

Tag 0558 E Apr 4, 2024

Reasonably accommodate the needs and preferences of each resident.

βœ“ Corrected: May 10, 2024
Tag 0684 E Apr 4, 2024

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

βœ“ Corrected: May 10, 2024
Tag 0689 D Apr 4, 2024

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: May 10, 2024
Tag 0710 D Apr 4, 2024

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

βœ“ Corrected: May 10, 2024
Tag 0761 E Apr 4, 2024

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

βœ“ Corrected: May 10, 2024
Tag 0812 F Apr 4, 2024

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: May 10, 2024

2022 11 violations

Tag 0550 E May 26, 2022

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

βœ“ Corrected: Jun 24, 2022
Tag 0607 D May 26, 2022

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

βœ“ Corrected: Jun 24, 2022
Tag 0610 D May 26, 2022

Respond appropriately to all alleged violations.

βœ“ Corrected: Jun 24, 2022
Tag 0657 D May 26, 2022

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

βœ“ Corrected: Jun 24, 2022
Tag 0678 E May 26, 2022

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

βœ“ Corrected: Jun 24, 2022
Tag 0684 E May 26, 2022

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

βœ“ Corrected: Jun 24, 2022
Tag 0756 D May 26, 2022

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

βœ“ Corrected: Jun 24, 2022
Tag 0761 D May 26, 2022

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

βœ“ Corrected: Jun 24, 2022
Tag 0806 F May 26, 2022

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

βœ“ Corrected: Jun 24, 2022
Tag 0812 F May 26, 2022

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: Jun 24, 2022
Tag 0880 C May 26, 2022

Provide and implement an infection prevention and control program.

βœ“ Corrected: Jun 24, 2022

2021 19 violations

Tag 0609 D Nov 16, 2021

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

βœ“ Corrected: Dec 16, 2021
Tag 0610 D Nov 16, 2021

Respond appropriately to all alleged violations.

βœ“ Corrected: Dec 16, 2021
Tag 0842 D Nov 16, 2021

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Dec 16, 2021
Tag 0880 H Nov 16, 2021

Provide and implement an infection prevention and control program.

βœ“ Corrected: Jan 18, 2022
Tag 0557 D Jul 28, 2021

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

βœ“ Corrected: Aug 26, 2021
Tag 0656 D Jul 28, 2021

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Aug 26, 2021
Tag 0558 E Apr 23, 2021

Reasonably accommodate the needs and preferences of each resident.

βœ“ Corrected: May 21, 2021
Tag 0661 D Apr 23, 2021

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

βœ“ Corrected: May 21, 2021
Tag 0686 G Apr 23, 2021

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

βœ“ Corrected: May 21, 2021
Tag 0692 E Apr 23, 2021

Provide enough food/fluids to maintain a resident's health.

βœ“ Corrected: May 21, 2021
Tag 0693 E Apr 23, 2021

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

βœ“ Corrected: May 21, 2021
Tag 0697 G Apr 23, 2021

Provide safe, appropriate pain management for a resident who requires such services.

βœ“ Corrected: May 21, 2021
Tag 0755 D Apr 23, 2021

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

βœ“ Corrected: May 21, 2021
Tag 0812 F Apr 23, 2021

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: May 21, 2021
Tag 0880 J Apr 23, 2021

Provide and implement an infection prevention and control program.

βœ“ Corrected: May 21, 2021
Tag 0755 E Mar 12, 2021

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

βœ“ Corrected: Apr 2, 2021
Tag 0607 E Jan 22, 2021

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

βœ“ Corrected: Feb 19, 2021
Tag 0842 D Jan 22, 2021

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Feb 19, 2021
Tag 0943 E Jan 22, 2021

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

βœ“ Corrected: Feb 19, 2021

2020 4 violations

Tag 0842 D Oct 21, 2020

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Nov 16, 2020
Tag 0580 D Aug 5, 2020

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

βœ“ Corrected: Sep 2, 2020
Tag 0655 D Aug 5, 2020

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

βœ“ Corrected: Sep 2, 2020
Tag 0686 G Aug 5, 2020

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

βœ“ Corrected: Sep 2, 2020

2019 2 violations

Tag 0921 E Nov 14, 2019

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

βœ“ Corrected: Dec 10, 2019
Tag 0922 F May 2, 2019

Have enough backup water supply for essential areas of the nursing home.

βœ“ Corrected: May 22, 2019

2018 3 violations

Tag 0693 D Apr 17, 2018

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

βœ“ Corrected: May 18, 2018
Tag 0812 F Apr 17, 2018

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: May 18, 2018
Tag 0880 D Apr 17, 2018

Provide and implement an infection prevention and control program.

βœ“ Corrected: May 18, 2018

2017 4 violations

Tag 0323 D Apr 12, 2017

Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

βœ“ Corrected: May 15, 2017
Tag 0371 F Apr 12, 2017

Store, cook, and serve food in a safe and clean way.

βœ“ Corrected: May 15, 2017
Tag 0441 D Apr 12, 2017

Have a program that investigates, controls and keeps infection from spreading.

βœ“ Corrected: May 15, 2017
Tag 0467 E Apr 12, 2017

Have enough outside ventilation via a window or mechanical ventilation, or both.

βœ“ Corrected: May 15, 2017

Detailed Inspection Reports

No detailed inspection reports available yet. Check back soon as we're processing new reports daily.

Fines and Penalties by Year

2021 4 penalties totaling $161,074

$100,783
Fine
November 16, 2021
$0
Payment Denial
November 16, 2021
$36,540
Fine
March 12, 2021
$23,751
Fine
March 12, 2021
Average: $40,269 | Range: $0 - $100,783

Fire Safety Deficiencies

Unknown Date

No description available

Inspection Survey Reports

Health

April 4, 2024
0.00

Health

May 26, 2022
0.00

Health

November 16, 2021
0.00

Health

July 28, 2021
0.00

Health

April 23, 2021
0.00

Health

March 12, 2021
0.00

Health

January 22, 2021
0.00

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Ownership Information

For profit - Corporation
Independent (Not part of a chain)
235525
235525
6167729191
Ottawa

Historical Ownership Records

August 25, 2025
Organization
August 25, 2025
Individual
August 25, 2025
Individual