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Complaint Investigation

Heartwood Lodge Trinity Health

August 26, 2025 · Spring Lake, MI · 18525 Woodland Ridge Drive
Citations 1
CMS Rating 1/5
Beds 84
Provider ID 235373
Healthcare Facility
Heartwood Lodge Trinity Health
Spring Lake, MI  ·  View full profile →
Inspection Summary

Heartwood Lodge Trinity Health in Spring Lake, MI — inspection on August 26, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0550
Resident Rights Deficiencies
Potential for More Than Minimal Harm

During an observation on 8/22/25 at 8:57 AM, R8 sat at the dining table in the common area of the yellow unit eating breakfast. R8 asked Certified Nurse Aide (CNA) G to warm up his eggs, they are ice cold. CNA G responded to him and told R8 that the microwave was broken. CNA G then turned and left the area. R8 did not finish his breakfast.

During an interview on 8/22/25 at 9:15 AM, Dietary Manager (DM) O stated that there was a working microwave in the kitchen.

During an interview on 8/26/25 at 9:10 AM, R8 recalled the incident on 8/22/25 (when his eggs were cold and he asked the aide to warm them up) and stated that CNA G sometimes did not help him.

During an interview on 8/26/25 at 10:00 AM, the Administrator indicated that CNA G 's interaction with R8 on 8-22-25 was not acceptable and not how staff were expected to treat residents.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

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Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Spring Lake, MI, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Heartwood Lodge Trinity Health or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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