The Laurels Of Kent
The Laurels of Kent in Lowell, MI — inspection on August 28, 2025.
Found 1 citation. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
During an interview on 8/28/25 at 10:28 AM, Ombudsman R reported over the past quarter she had received four concerns regarding long call light wait times, staff telling residents somebody called off (as a response to why call lights weren't being responded to timely), and/or staff telling residents they don't have enough time (to meet care needs/call lights timely).
Review of the facility's resident council minutes, dated 7/15/25, stated, .New Business.Call lights not being answered 500 Hall (wait over 1 hour)-concern form filled.
Review of the facility's resident council minutes, dated 8/19/25, stated, Group Concerns: 200-500 halls lights not being answered, have to wait 45 minutes to an hour .New Business .200 hall lights not being answered (Resident #1) stated wait 45 min. (minutes)-1 hour (Told (staff first name) 6 weeks ago) .500 hall no aides after 6 pm - not answering call lights anytime .Old Business (list follow-up from last month's minutes).
Issues not resolved move to new business .500 call lights - (still not being answered).
Review of the facility's Nursing Staffing policy, approved 11/4/2024, stated, The nursing services department provides 24-hour nursing services.
The facility ensure sufficient nursing staff with the appropriate competencies and skills sets to provide nursing and related services to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident .Nursing service is provided by number and type of personnel to ensure that each resident: .Receives proper care to maintain their highest level of functioning .The facility will staff to meet the needs of the residents at the facility .
Review of the facility's Call Lights policy, revised 3/12/2025, stated, Call lights will be placed within the resident's reach and answered in a timely manner .Responding to a Call Light .Identify the location and answer the resident promptly .
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Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.
Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.
Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.