Inspection History Overview

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Detailed Inspection Reports

Notice: These are official CMS inspection narratives containing detailed regulatory findings. This information is not available in searchable format anywhere else online.

September 17, 2025 Complaint Investigation

Fines and Penalties by Year

2025 1 penalties totaling $0

$0
Mar 12, 2025

Payment Denial

2022 8 penalties totaling $156,361

$130,495
Jun 1, 2022

Fine

$2,631
Feb 21, 2022

Fine

$2,302
Feb 14, 2022

Fine

$1,973
Feb 7, 2022

Fine

$1,657
Jan 31, 2022

Fine

$1,316
Jan 24, 2022

Fine

$987
Jan 17, 2022

Fine

$15,000
Jan 6, 2022

Fine

2021 3 penalties totaling $22,721

$7,066
Aug 30, 2021

Fine

$655
Jun 21, 2021

Fine

$15,000
May 6, 2021

Fine

2020 1 penalties totaling $20,000

$20,000
Dec 10, 2020

Fine

2018 1 penalties totaling $75,036

$75,036
Mar 2, 2018

Fine

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Health Violations by Year

2025 11 violations

Tag 0550 E Mar 12, 2025

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

✓ Corrected: Apr 21, 2025
Tag 0583 D Mar 12, 2025

Keep residents' personal and medical records private and confidential.

✓ Corrected: Apr 21, 2025
Tag 0684 D Mar 12, 2025

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

✓ Corrected: Apr 21, 2025
Tag 0685 D Mar 12, 2025

Assist a resident in gaining access to vision and hearing services.

✓ Corrected: Apr 21, 2025
Tag 0690 D Mar 12, 2025

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

✓ Corrected: Apr 21, 2025
Tag 0756 D Mar 12, 2025

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

✓ Corrected: Apr 21, 2025
Tag 0810 D Mar 12, 2025

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

✓ Corrected: Apr 21, 2025
Tag 0812 F Mar 12, 2025

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

✓ Corrected: Apr 21, 2025
Tag 0868 D Mar 12, 2025

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

✓ Corrected: Apr 21, 2025
Tag 0880 D Mar 12, 2025

Provide and implement an infection prevention and control program.

✓ Corrected: Apr 21, 2025
Tag 0887 D Mar 12, 2025

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

✓ Corrected: Apr 21, 2025

2024 14 violations

Tag 0550 D May 23, 2024

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

✓ Corrected: Jun 28, 2024
Tag 0561 D May 23, 2024

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

✓ Corrected: Jun 28, 2024
Tag 0623 D May 23, 2024

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

✓ Corrected: Jun 28, 2024
Tag 0625 D May 23, 2024

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

✓ Corrected: Jun 28, 2024
Tag 0641 D May 23, 2024

Ensure each resident receives an accurate assessment.

✓ Corrected: Jun 28, 2024
Tag 0656 D May 23, 2024

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

✓ Corrected: Jun 28, 2024
Tag 0658 D May 23, 2024

Ensure services provided by the nursing facility meet professional standards of quality.

✓ Corrected: Jun 28, 2024
Tag 0698 E May 23, 2024

Provide safe, appropriate dialysis care/services for a resident who requires such services.

✓ Corrected: Jun 28, 2024
Tag 0756 D May 23, 2024

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

✓ Corrected: Jun 28, 2024
Tag 0880 E May 23, 2024

Provide and implement an infection prevention and control program.

✓ Corrected: Jun 28, 2024
Tag 0921 D May 23, 2024

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

✓ Corrected: Jun 28, 2024
Tag 0684 J Apr 17, 2024

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

✓ Corrected: Mar 1, 2024
Tag 0690 D Apr 17, 2024

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

✓ Corrected: May 10, 2024
Tag 0697 D Apr 17, 2024

Provide safe, appropriate pain management for a resident who requires such services.

✓ Corrected: May 10, 2024

2023 21 violations

Tag 0561 D Nov 20, 2023

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

✓ Corrected: Dec 19, 2023
Tag 0580 D Nov 20, 2023

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

✓ Corrected: Dec 19, 2023
Tag 0609 D Nov 20, 2023

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

✓ Corrected: Dec 19, 2023
Tag 0610 D Nov 20, 2023

Respond appropriately to all alleged violations.

✓ Corrected: Dec 19, 2023
Tag 0689 J Nov 20, 2023

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Dec 19, 2023
Tag 0921 E Nov 20, 2023

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

✓ Corrected: Dec 19, 2023
Tag 0550 D Apr 19, 2023

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

✓ Corrected: May 26, 2023
Tag 0554 D Apr 19, 2023

Allow residents to self-administer drugs if determined clinically appropriate.

✓ Corrected: May 26, 2023
Tag 0600 D Apr 19, 2023

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

✓ Corrected: May 26, 2023
Tag 0609 D Apr 19, 2023

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

✓ Corrected: May 26, 2023
Tag 0625 D Apr 19, 2023

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

✓ Corrected: May 26, 2023
Tag 0655 D Apr 19, 2023

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

✓ Corrected: May 26, 2023
Tag 0677 D Apr 19, 2023

Provide care and assistance to perform activities of daily living for any resident who is unable.

✓ Corrected: May 26, 2023
Tag 0686 D Apr 19, 2023

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

✓ Corrected: May 26, 2023
Tag 0689 D Apr 19, 2023

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: May 26, 2023
Tag 0690 D Apr 19, 2023

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

✓ Corrected: May 26, 2023
Tag 0695 D Apr 19, 2023

Provide safe and appropriate respiratory care for a resident when needed.

✓ Corrected: May 26, 2023
Tag 0697 D Apr 19, 2023

Provide safe, appropriate pain management for a resident who requires such services.

✓ Corrected: May 26, 2023
Tag 0810 D Apr 19, 2023

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

✓ Corrected: May 26, 2023
Tag 0812 F Apr 19, 2023

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

✓ Corrected: May 26, 2023

2022 15 violations

Tag 0558 E Aug 11, 2022

Reasonably accommodate the needs and preferences of each resident.

✓ Corrected: Sep 8, 2022
Tag 0658 D Aug 11, 2022

Ensure services provided by the nursing facility meet professional standards of quality.

✓ Corrected: Sep 8, 2022
Tag 0684 G Aug 11, 2022

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

✓ Corrected: Sep 8, 2022
Tag 0690 D Aug 11, 2022

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

✓ Corrected: Sep 16, 2022
Tag 0558 E Jun 1, 2022

Reasonably accommodate the needs and preferences of each resident.

✓ Corrected: Jun 28, 2022
Tag 0880 K Jun 1, 2022

Provide and implement an infection prevention and control program.

✓ Corrected: Jun 28, 2022
Tag 0887 F Jun 1, 2022

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

✓ Corrected: Jun 28, 2022
Tag 0888 I Jun 1, 2022

Ensure staff are vaccinated for COVID-19

✓ Corrected: Jun 28, 2022
Tag 0585 D Jan 6, 2022

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

✓ Corrected: Feb 7, 2022
Tag 0638 E Jan 6, 2022

Assure that each resident’s assessment is updated at least once every 3 months.

✓ Corrected: Feb 7, 2022
Tag 0656 D Jan 6, 2022

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

✓ Corrected: Feb 7, 2022
Tag 0677 D Jan 6, 2022

Provide care and assistance to perform activities of daily living for any resident who is unable.

✓ Corrected: Feb 7, 2022
Tag 0804 E Jan 6, 2022

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

✓ Corrected: Feb 7, 2022
Tag 0842 D Jan 6, 2022

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

✓ Corrected: Feb 7, 2022
Tag 0880 E Jan 6, 2022

Provide and implement an infection prevention and control program.

✓ Corrected: Feb 7, 2022

2021 4 violations

Tag 0607 D Aug 31, 2021

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

✓ Corrected: Sep 19, 2021
Tag 0689 J Aug 31, 2021

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Sep 19, 2021
Tag 0880 E May 6, 2021

Provide and implement an infection prevention and control program.

✓ Corrected: Jun 6, 2021
Tag 0677 D Feb 3, 2021

Provide care and assistance to perform activities of daily living for any resident who is unable.

✓ Corrected: Feb 23, 2021

2020 8 violations

Tag 0580 D Dec 10, 2020

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

✓ Corrected: Jan 14, 2021
Tag 0684 E Dec 10, 2020

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

✓ Corrected: Jan 14, 2021
Tag 0880 F Dec 10, 2020

Provide and implement an infection prevention and control program.

✓ Corrected: Jan 14, 2021
Tag 0880 F Apr 9, 2020

Provide and implement an infection prevention and control program.

✓ Corrected: May 20, 2020
Tag 0609 D Feb 13, 2020

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

✓ Corrected: Mar 6, 2020
Tag 0656 D Feb 13, 2020

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

✓ Corrected: Mar 6, 2020
Tag 0658 D Feb 13, 2020

Ensure services provided by the nursing facility meet professional standards of quality.

✓ Corrected: Mar 6, 2020
Tag 0689 D Feb 13, 2020

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Mar 6, 2020

2019 14 violations

Tag 0550 D Dec 19, 2019

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

✓ Corrected: Jan 28, 2020
Tag 0600 D Dec 19, 2019

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

✓ Corrected: Jan 28, 2020
Tag 0609 D Dec 19, 2019

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

✓ Corrected: Jan 28, 2020
Tag 0656 D Dec 19, 2019

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

✓ Corrected: Jan 28, 2020
Tag 0658 E Dec 19, 2019

Ensure services provided by the nursing facility meet professional standards of quality.

✓ Corrected: Jan 28, 2020
Tag 0677 D Dec 19, 2019

Provide care and assistance to perform activities of daily living for any resident who is unable.

✓ Corrected: Jan 28, 2020
Tag 0689 E Dec 19, 2019

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Jan 28, 2020
Tag 0693 D Dec 19, 2019

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

✓ Corrected: Jan 28, 2020
Tag 0725 D Dec 19, 2019

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

✓ Corrected: Jan 28, 2020
Tag 0730 D Dec 19, 2019

Observe each nurse aide's job performance and give regular training.

✓ Corrected: Jan 28, 2020
Tag 0761 E Dec 19, 2019

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

✓ Corrected: Jan 28, 2020
Tag 0880 F Dec 19, 2019

Provide and implement an infection prevention and control program.

✓ Corrected: Jan 28, 2020
Tag 0658 D Jul 24, 2019

Ensure services provided by the nursing facility meet professional standards of quality.

✓ Corrected: Aug 27, 2019
Tag 0805 D Apr 4, 2019

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

✓ Corrected: May 10, 2019

2018 19 violations

Tag 0580 D Dec 7, 2018

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

✓ Corrected: Jan 16, 2019
Tag 0689 D Sep 28, 2018

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Nov 7, 2018
Tag 0761 D Sep 28, 2018

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

✓ Corrected: Nov 7, 2018
Tag 0812 F Sep 28, 2018

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

✓ Corrected: Nov 7, 2018
Tag 0880 E Sep 28, 2018

Provide and implement an infection prevention and control program.

✓ Corrected: Nov 7, 2018
Tag 0921 D Sep 28, 2018

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

✓ Corrected: Nov 7, 2018
Tag 0925 F Sep 28, 2018

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

✓ Corrected: Nov 7, 2018
Tag 0600 D Apr 5, 2018

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

✓ Corrected: Apr 15, 2018
Tag 0609 D Apr 5, 2018

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

✓ Corrected: Apr 15, 2018
Tag 0689 G Mar 22, 2018

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Apr 15, 2018
Tag 0552 D Mar 2, 2018

Ensure that residents are fully informed and understand their health status, care and treatments.

✓ Corrected: Apr 15, 2018
Tag 0553 E Mar 2, 2018

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

✓ Corrected: Apr 15, 2018
Tag 0580 D Mar 2, 2018

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

✓ Corrected: Apr 15, 2018
Tag 0622 H Mar 2, 2018

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

✓ Corrected: Apr 15, 2018
Tag 0623 H Mar 2, 2018

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

✓ Corrected: Apr 15, 2018
Tag 0626 D Mar 2, 2018

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

✓ Corrected: Apr 15, 2018
Tag 0661 D Mar 2, 2018

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

✓ Corrected: Apr 15, 2018
Tag 0686 G Mar 2, 2018

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

✓ Corrected: Apr 15, 2018
Tag 0880 D Mar 2, 2018

Provide and implement an infection prevention and control program.

✓ Corrected: Apr 15, 2018

2017 14 violations

Tag 0164 D Aug 30, 2017

Keep residents' personal and medical records private and confidential.

✓ Corrected: Sep 22, 2017
Tag 0166 D Aug 30, 2017

Try to resolve each resident's complaints quickly.

✓ Corrected: Sep 22, 2017
Tag 0221 D Aug 30, 2017

Keep each resident free from physical restraints, unless needed for medical treatment.

✓ Corrected: Sep 22, 2017
Tag 0241 D Aug 30, 2017

Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

✓ Corrected: Sep 22, 2017
Tag 0309 D Aug 30, 2017

Provide necessary care and services to maintain or improve the highest well being of each resident .

✓ Corrected: Sep 22, 2017
Tag 0323 E Aug 30, 2017

Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

✓ Corrected: Sep 22, 2017
Tag 0328 E Aug 30, 2017

Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.

✓ Corrected: Sep 22, 2017
Tag 0329 D Aug 30, 2017

Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

✓ Corrected: Sep 22, 2017
Tag 0371 F Aug 30, 2017

Store, cook, and serve food in a safe and clean way.

✓ Corrected: Sep 22, 2017
Tag 0431 E Aug 30, 2017

Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

✓ Corrected: Sep 22, 2017
Tag 0441 E Aug 30, 2017

Have a program that investigates, controls and keeps infection from spreading.

✓ Corrected: Sep 22, 2017
Tag 0514 D Aug 30, 2017

Keep accurate, complete and organized clinical records on each resident that meet professional standards.

✓ Corrected: Sep 22, 2017
Tag 0252 E Jul 26, 2017

Provide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.

✓ Corrected: Sep 1, 2017
Tag 0284 D Jul 26, 2017

Develop a post-discharge plan with the resident and family for the resident's care after leaving the nursing home.

✓ Corrected: Sep 1, 2017
🏥 Facility Summary

Harold and Grace Upjohn Community Care Center is a 2-star nursing home in Kalamazoo, MI with 87 beds.

Most recent inspection: Data not available. No current violations on record.

📞 2693814290
📍 2400 Portage St, Kalamazoo, MI
💵 Accepts Medicare and Medicaid
Data source: Centers for Medicare & Medicaid Services (CMS). Facility information updated daily. Star ratings range from 1 (much below average) to 5 (much above average).

Frequently Asked Questions About Harold and Grace Upjohn Community Care Center

What violations has Harold and Grace Upjohn Community Care Center received?
Harold and Grace Upjohn Community Care Center has 0 health and safety violation(s) documented by CMS inspections. All violation data comes from official Medicare inspection reports and is updated regularly from government sources.
What is the quality rating of Harold and Grace Upjohn Community Care Center?
Harold and Grace Upjohn Community Care Center has a 2-star rating out of 5 from CMS. This rating indicates the facility may have quality concerns that should be investigated further. The rating is based on health inspections, staffing levels, and quality measures.
When was Harold and Grace Upjohn Community Care Center last inspected?
Inspection reports are documented by state survey agencies and the Centers for Medicare & Medicaid Services (CMS). Reports typically lag 2-3 months behind the actual inspection date. Visit the facility's full profile page for detailed violation information and inspection history.
Is Harold and Grace Upjohn Community Care Center safe?
Safety at Harold and Grace Upjohn Community Care Center should be evaluated based on multiple factors: the facility's CMS rating, recent violation history, and personal visits. We recommend reviewing the complete inspection history, speaking with current residents and families, consulting healthcare professionals, and visiting in person before making placement decisions.
How do I contact Harold and Grace Upjohn Community Care Center?
Phone: 2693814290. Address: 2400 Portage St, Kalamazoo, MI. For visiting hours and admission information, call the facility directly.
What services does Harold and Grace Upjohn Community Care Center offer?
Harold and Grace Upjohn Community Care Center is a skilled nursing facility with 87 beds. The facility accepts Medicare and Medicaid. For specific services like rehabilitation, memory care, or short-term recovery, contact the facility directly.
What are better facilities near Kalamazoo, MI?
Compare Harold and Grace Upjohn Community Care Center with other nursing homes in Kalamazoo, MI on our facilities page. Filter by star rating, bed count, and recent inspection results to find the best match for your needs.