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Complaint Investigation

Cascade Senior Care Center

Inspection Date: December 30, 2025
Total Violations 4
Facility ID 235574
Location Jackson, MI
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Inspection Findings

F-Tag F0609

Freedom from Abuse, Neglect, and Exploitation Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0609 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #2698300 Based on observation, interview, and record review, the facility failed to implement policies and procedures for ensuring the reporting of a reasonable suspicion of a crime in accordance with section 1150B of the Act.Findings Include: Review of the medical record reflected Resident R10 was admitted to the facility on [DATE REDACTED], with diagnoses that included Alzheimer's disease. The Minimum Data Set (MDS) reflected Resident R10 scored 5 out of 15 (severe impairment) on the Brief Interview for Mental Status (BIMS-a cognitive screening tool). Review of the medical record reflected Resident R30 was admitted to the facility on [DATE REDACTED], with diagnoses that included Unspecified dementia. The Minimum Data Set (MDS) reflected Resident R30 scored 9 out of 15 (moderately impaired) on the Brief Interview for Mental Status (BIMS-a cognitive screening tool). According to the Facility Reported Incident Report, Resident R30 was observed grabbing Resident R10's foot. Resident R30 was redirected and provided bathroom assistance. During care, Resident R30 began shouting that a staff member was attempting to rape her. Care was immediately stopped following the allegation. Resident R30 remained fully clothed during the allegation. Both residents were assessed for injury, no injury noted. Law enforcement responded, however, was unable to obtain a statement due to residents being unable to recall

the event. Review of the Facility Reported Incident Report revealed that the incident occurred on 12/4/25 at 11:00AM, and was discovered on 12/4/25 at 12:30 PM, however, the incident wasn't reported to the State Agency until 12/4/25 at 5:02 PM, past the 2-hour reporting guideline. In an interview on 12/30/25 at 11:54 am covering Nursing Home Administrator A stated that abuse allegations needed to be reported to the State Agency immediately but no longer than two hours.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date

these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE

TITLE

(X6) DATE

FORM CMS-2567 (02/99) Previous Versions Obsolete

Facility ID:

If continuation sheet

Event ID:

Printed: 04/13/2026 Form Approved OMB No. 0938-0391

Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION

(X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER:

(X2) MULTIPLE CONSTRUCTION

B. Wing

A. Building

(X3) DATE SURVEY COMPLETED

12/30/2025

NAME OF PROVIDER OR SUPPLIER

STREET ADDRESS, CITY, STATE, ZIP CODE

Cascade Senior Care Center

2121 Robinson Road Jackson, MI 49203

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG

SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

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F-Tag F0684

Quality of Life and Care Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0684 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

symptoms. FM I observed pocketed food in Resident R20's mouth on more than one occasion and reported these concerns to the facility. FM I stated no actions were taken in response to these concerns.Review of hospital documentation dated 11/28/25-12/4/25 revealed Resident R20 reported difficulty eating and described a clogged feeling in his throat. Hospital records also indicated Resident R20 was admitted with skin breakdown on his buttocks, which was not present in any facility skin assessments.During an interview on 12/20/25 at 11:27 AM, the Director of Nursing (DON) B stated the facility had difficulty obtaining Sevelamer. DON B confirmed the medication was never in-house during Resident R20's admission and acknowledged the MAR entries indicating administration were not accurate. DON B stated an investigation was initiated regarding falsification of the MAR, and staff received education. DON B further stated dialysis communication forms for Resident R20 could not be located and acknowledged the facility was working to improve the dialysis communication process. DON B stated the facility did not have a Registered Dietician during Resident R20's admission, accounting for the lack of nutritional oversight. Resident R20 was transferred to the local hospital on [DATE REDACTED] due to a change in condition.Review of Resident R20's medical record revealed the Social Services assessment was dated 12/1/25,

after Resident R20 had already been discharged . The assessment documented that the family reported Resident R20 was not feeling well and that Resident R20 expressed feelings of depression related to declining health.Further review revealed Social Services did not complete required assessments, including the initial assessment, BIMS, and PHQ-9, until the day Resident R20 was transferred to the hospital.During an interview on 12/30/25, Social Worker (SW) H stated Social Services assessments are expected to be completed within 24 hours of admission. SW H stated she attempted to assess Resident R20 but found him lethargic and was unable to complete

the assessments. SW H acknowledged she did not notify nursing staff of Resident R20's lethargy. No documentation of assessment attempts was located in the medical record. Family interviews and hospital records indicated Resident R20 was alert and able to communicate his needs.According to the National Center for Biotechnology Information, missing doses of Sevelamer, particularly when combined with poor nutritional intake, may worsen metabolic balance and contribute to increased confusion and lethargy. Resident #40Review of the medical record reflected Resident R40 was admitted to the facility on [DATE REDACTED] and readmitted on [DATE REDACTED], with diagnoses that included end stage renal disease and dependance on renal dialysis. On 12/29/25 at 10:48 PM, Resident R40 was observed in his room seated in his recliner. Resident R40 was interview able and answered questions appropriately. Resident R40 stated that he had been transferred to dialysis, but his schedule had been altered recently and was unsure why. Review of Resident R20's physician orders revealed an active order for transport to dialysis on Tuesday, Thursday, and Saturday. An additional order instructed staff to notify the physician of missed dialysis appointments and obtain Resident R40's weight.Review of Resident R40's medical record revealed that Resident R40 attended dialysis on Saturday, November 22nd however, was not able to complete the dialysis because the facility neglected to send Resident R40 with the Hoyer sling, which is required to transfer the resident with the mechanical lift at the dialysis center.Review of the medical record revealed no documentation that the Physician was notified and no documentation that a weight was obtained. According to the Dialysis employee, DE F, Resident R40 attended dialysis on Tuesday, November 25th and Friday November 28th. Resident R40 did not attend dialysis on his dialysis day of Saturday, November 29th. No dialysis communication forms were located in the medical record, and no staff were able to explain or justify why Resident R40's dialysis days were altered from the ordered schedule. DE F further confirmed the dialysis center was open on Thursday, November 27th. No documentation of physician notification or weights related to missed or altered dialysis appointments was located in Resident R40's medical record.

Event ID:

Facility ID:

If continuation sheet

Printed: 04/13/2026 Form Approved OMB No. 0938-0391

Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION

(X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER:

(X2) MULTIPLE CONSTRUCTION

B. Wing

A. Building

(X3) DATE SURVEY COMPLETED

12/30/2025

NAME OF PROVIDER OR SUPPLIER

STREET ADDRESS, CITY, STATE, ZIP CODE

Cascade Senior Care Center

2121 Robinson Road Jackson, MI 49203

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG

SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

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F-Tag F0698

Quality of Life and Care Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0698

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Level of Harm - Minimal harm or potential for actual harm

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #2682852Based on observation, interview, and record review the facility failed to maintain required dialysis coordination and communication documentation for two (Resident #20 and Resident #40) out of three reviewed for dialysis. Findings include:Resident #20Review of the medical record reflected Resident #20 (Resident R20) was admitted to the facility on [DATE REDACTED] with diagnoses that included end-stage renal disease dependent on dialysis and disorder of phosphorus metabolism. The Minimum Data Set (MDS), with

an Assessment Reference Date (ARD) of 11/28/25, reflected Resident R20 scored 13 out of 15, indicating cognitive intactness, on the Brief Interview for Mental Status (BIMS), a cognitive screening tool. Resident R20 no longer resided in the facility.Review of Resident R20's physician orders revealed an active order for transport to dialysis on Tuesday, Thursday, and Saturday. An additional order instructed staff to notify the physician of missed dialysis appointments and obtain Resident R20's weight.According to the dialysis center, Dialysis Employee (DE) F confirmed Resident R20 attended dialysis on Tuesday, November 25th, and Wednesday, November 26th. No dialysis communication forms were located in the medical record, and no staff were able to explain or justify why Resident R20's dialysis days were altered from the ordered schedule. DE F further confirmed the dialysis center was open on Thursday, November 27th. No documentation of physician notification or weights related to missed or altered dialysis appointments was located in Resident R20's medical record. Resident #40Review of the medical

record reflected Resident R40 was admitted to the facility on [DATE REDACTED] and readmitted on [DATE REDACTED], with diagnoses that included end stage renal disease and dependance on renal dialysis. On 12/29/25 at 10:48 PM, Resident R40 was observed in his room seated in his recliner. Resident R40 was interview able and answered questions appropriately. Resident R40 stated that he had been transferred to dialysis, but his schedule had been altered recently and was unsure why. Review of Resident R20's physician orders revealed an active order for transport to dialysis on Tuesday, Thursday, and Saturday. An additional order instructed staff to notify the physician of missed dialysis appointments and obtain Resident R40's weight.Review of Resident R40's medical record revealed that Resident R40 attended dialysis

on Saturday, November 22nd however, was not able to complete the dialysis because the facility neglected to send Resident R40 with the Hoyer sling, which is required to transfer the resident with the mechanical lift at the dialysis center.Review of the medical record revealed no documentation that the Physician was notified and no documentation that a weight was obtained. According to the Dialysis employee, DE F, Resident R40 attended dialysis on Tuesday, November 25th and Friday November 28th. Resident R40 did not attend dialysis on his dialysis day of Saturday, November 29th. No dialysis communication forms were located in the medical record, and no staff were able to explain or justify why Resident R40's dialysis days were altered from the ordered schedule. DE F further confirmed the dialysis center was open on Thursday, November 27th. No documentation of physician notification or weights related to missed or altered dialysis appointments was located in Resident R40's medical record.During an interview on 12/20/25 at 11:27 AM, the Director of Nursing (DON) B stated dialysis communication forms for Resident R20 and Resident R40 could not be located and acknowledged the facility was working to improve the dialysis communication process.

Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

Event ID:

Facility ID:

If continuation sheet

Printed: 04/13/2026 Form Approved OMB No. 0938-0391

Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION

(X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER:

(X2) MULTIPLE CONSTRUCTION

B. Wing

A. Building

(X3) DATE SURVEY COMPLETED

12/30/2025

NAME OF PROVIDER OR SUPPLIER

STREET ADDRESS, CITY, STATE, ZIP CODE

Cascade Senior Care Center

2121 Robinson Road Jackson, MI 49203

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG

SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

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F-Tag F0842

Resident Assessment and Care Planning Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0842 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #2682852 Based on interview and record review, the facility failed to ensure accurate documentation for one (Resident #20) of three reviewed for accurate medical records. Findings include:Review of the medical record reflected Resident (Resident R20) was admitted to the facility on [DATE REDACTED] with diagnoses that included end-stage renal disease dependent on dialysis and disorder of phosphorus metabolism. The Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 11/28/25, reflected Resident R20 scored 13 out of 15, indicating cognitive intactness, on the Brief Interview for Mental Status (BIMS), a cognitive screening tool. Resident R20 no longer resided in the facility.Review of the physician's orders revealed Sevelamer HCl Oral Tablet 800 milligrams, three tablets by mouth three times daily with meals for chronic kidney disease. Sevelamer is used to treat hyperphosphatemia (excess phosphate in the blood) in patients with chronic kidney disease who are on dialysis. The order was active from the time of admission

on [DATE REDACTED] through discharge on [DATE REDACTED].Review of the November Medication Administration Record (MAR) revealed the Sevelamer HCl Oral Tablet 800 milligrams was marked as OS (see nurses' note) for two of the three doses on 11/22/25 and 11/23/25. The 5:00 PM dose was marked as administered on both dates.Further review of the MAR reflected all three doses of Sevelamer HCl Oral Tablet 800 milligrams were marked as OS on 11/24/25.Review of the MAR revealed Sevelamer HCl Oral Tablet 800 milligrams was marked as OS for two of the three doses on 11/25/25, with the 5:00 PM dose marked as administered.Review of the MAR reflected all three doses were marked as OS on 11/26/25.Review of the MAR revealed Sevelamer HCl Oral Tablet 800 milligrams was marked as OS for one of the three doses on 11/27/25, with the 8:00 AM and 12:00 PM doses marked as administered.Review of the MAR reflected two doses of Sevelamer HCl Oral Tablet 800 milligrams were marked as administered on 11/28/25.Review of

the nurses' notes for the aforementioned dates consistently stated Medication not available.During an

interview on 12/29/25 at 1:33 PM, Family Member (FM) I stated that Resident R20 was supposed to receive Sevelamer HCl three times daily. FM I stated it was brought to her attention by the facility on 11/27/25 that Resident R20 had not received a single dose of the ordered Sevelamer since admission. FM I reported being told by

the former Director of Nursing that the medication could not be delivered by the pharmacy. FM I further stated that after a phone call, the medication was located at a local pharmacy and was available for pickup

the same day.During an interview on 12/30/25 at 11:27 AM, the Director of Nursing (DON) B stated the facility experienced difficulty obtaining Sevelamer. DON B stated the family raised concerns regarding the medication's availability, after which the Nursing Home Administrator contacted a local pharmacy and was able to obtain the medication that day. DON B stated he reviewed the medication cart on 11/28/25 and verified the medication was not in the facility and had not been in-house at any point during Resident R20's admission. Resident R20 was transferred to the local hospital on the afternoon of 11/28/25 due to a change in condition. DON B confirmed the doses of Sevelamer marked as administered on the MAR were not accurate, as the medication was never available in the facility. DON B stated an investigation was initiated regarding falsification of the MAR, and the staff involved received education.According to the National Center for Biotechnology Information (NCBI), missing doses of Sevelamer, particularly when combined with poor nutritional intake, is likely to worsen metabolic balance, which may contribute to increased confusion and lethargy.

Event ID:

Facility ID:

If continuation sheet

📋 Inspection Summary

Cascade Senior Care Center in Jackson, MI inspection on recent inspection.

Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.

What this means: Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. All deficiencies must be corrected within required timeframes and are subject to follow-up verification.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Jackson, MI, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Cascade Senior Care Center or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.
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