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Complaint Investigation

Hillsdale County Medical Care Facility

October 2, 2025 · Hillsdale, MI · 140 W Mechanic Street
Citations 5
CMS Rating 3/5
Beds 170
Provider ID 235197
Healthcare Facility
Hillsdale County Medical Care Facility
Hillsdale, MI  ·  View full profile →
Source Document
Official CMS Inspection Report (Medicare.gov)
Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.
Inspection Summary

Hillsdale County Medical Care Facility in Hillsdale, MI — inspection on October 2, 2025.

Found 5 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0600
Freedom from Abuse, Neglect, and Exploitation Deficiencies

abuse, neglect or exploitation occur . reporting of all alleged violations to the Administrator, state

emotional distress as a result of the abuse, as such a reaction aligns with how an average person would respond under similar circumstances.

235197 10/02/2025

Hillsdale County Medical Care Facility 140 W Mechanic Street Hillsdale, MI 49242

Review of a Behavior Note on 2/21/25 revealed R104 had to be corrected many times during the 6-2 shift about being inappropriate with other residents and with the CNA's. He tried to grab a CNA's bottom while they were walking by. He kept whistling at another resident until it made her upset and she had to propel away. He heckled the CNA'S whenever he was in the halls and not in bed.

Review of a Behavior Note dated 3/7/25 revealed R104 stated to a female resident while in dining room, Hey baby, let me feel your tits.

Writer did not know about this until several hours post incident but did speak to resident about it and told him how inappropriate it was.

In an interview on 9/25/25 at 12:53 pm, Registered Nurse (RN) P stated that she received information during shift report during a shift in late March 2025 that R104 was observed groping R104's breasts in the activity room. LPN P was advised to ensure that R104 and R105 were not seated near each other to maintain R105's safety.

In an interview on 9/29/25 at 9:59 am, Certified Nursing Assistant (CNA) J reported that she was working the day, back in March 2025, that R104 was observed fondling R105's breasts. CNA J stated that both residents were in the activity room and CNA J overheard a commotion.

When CNA J responded, R104 was observed handling R105's breasts.

Moving forward, staff was instructed to ensure that R104 and R105 were not placed near each other. CNA J reported this to the nurse.

In an interview on 9/29/25 at 4:04 pm, CNA L stated that he overheard R105 yelling and immediately identified that R105 was upset about something. CNA L entered the activity room to observe R104 grabbing R105's breasts. R105 was visibly disturbed about the actions of R104. CNA L stated he separated the residents immediately and was asked to fill out an incident report.

On 10/2/25 at 11:26 AM, Nursing Home Administrator (NHA) A verified that he was the abuse coordinator and explained the process of reporting abuse allegations.

When asked if he had any awareness of this incident, NHA A denied knowing about R104 incident with R105, however, did stated that the incident should have been reported to him and that he would have reported it to the State of Michigan and completed an investigation. NHA A and Director of Nursing B both reported that there were no incident reports or investigations for this incident.

Review of the Abuse, Neglect and Exploitation Policy implemented 9/2021 and reviewed 9/2024 defined sexual abuse as non-consensual sexual contact of any type.

The same policy stated, an immediate investigation is warranted when suspicion of abuse, neglect, or exploitation, or reports of abuse, neglect or exploitation occur . reporting of all alleged violations to the Administrator, state agency .immediately, but no later than 2 hours after the allegation is made .

Applying the reasonable person standard, it can be expected that R105 would have experienced emotional distress as a result of the abuse, as such a reaction aligns with how an average person would respond under similar circumstances.

235197 10/02/2025

Hillsdale County Medical Care Facility 140 W Mechanic Street Hillsdale, MI 49242

During an interview on 10/2/25 at 11:56 a.m., DON “B” reported received a call from

that CNA staff reported R101 was going after R102 related to both incidents on 8/23/25 and 9/6/25.

DON “B” reported did not believe RN “P” but should have believed CNA staff that included written witness statements, should have reported to the NHA “A”, State of Michigan, and completed thorough investigation.

235197 10/02/2025

Hillsdale County Medical Care Facility 140 W Mechanic Street Hillsdale, MI 49242

but no later than 2 hours after the allegation is made .Applying the reasonable person standard, it can

235197 10/02/2025

Hillsdale County Medical Care Facility 140 W Mechanic Street Hillsdale, MI 49242

During a telephone

reported R106 had copious amounts of drainage from bilateral legs that required several dressing

that were not available. LPN F reported R106 never refused treatments and stated, in fact, [named R106] wanted to heal wounds. LPN F reported was unsure why she would have documented R106 refused treatment on 6/22/25 unless she documented on wrong resident and verified R106 definitely did not refuse treatment. LPN F reported placed black plastic bags on R106 bilateral legs around 1:15 p.m. and reported was unsure what day, because of copious amount of drainage and did not remove prior to end of shift. LPN M reported informed next shift nurse but could not recall name. LPN F reported plastic bags were not ordered by physician and was unsure if R106 change of condition on 6/21/25 had been reported to the physician, but if so, documented would be in Progress Notes. (Verified no mention of physician notification of change). LPN F reported received verbal education from DON B because physician orders were no followed.

During a telephone interview on 10/2/25 at 10:09 a.m., the facility Wound Nurse Practitioner U reported LPN D and WN M asked her to see R106 related to wounds that went from cluster wounds to entire lower legs.

Practitioner U reported R106 first observed on 6/25/25 and determined to have cellulitis and antibiotics were ordered.

Practitioner U reported was informed by WN M that R106 was found to have plastic bags over dressings prior to consult.

Practitioner stated, not appropriate treatment, definitely not.

During an interview on 10/2/25 at 11:56 a.m., DON B reported was informed that R106 was found to have black plastic bags over dressings on bilateral lower legs on 6/23/25. DON B' reported that was not appropriate and/or physician ordered treatment because keeps heat in. DON B reported R106 legs were twice as bad after removing bags and saturated dressing on 6/23/25 when observed with WN M with copious amounts of drainage. DON B reported R106 was alert and oriented times three and her own responsible party. DON B reported she questioned LPN F about placing plastic bags on R106 legs and LPN F reported, yes, she had done that. DON B reported was unsure when the bags were placed on R106 legs. DON B reported placing plastic bags over dressings was not an acceptable practice and would expect the nurse to follow physician orders and contact physician with change of condition.

DON B verified LPN M did not follow the physician orders or contact physician with change of condition on 6/21/25 and was given education after the incident. DON B reported R106 was started on antibiotic treatment for cellulitis on 6/26/25 and investigation was completed, however, did not complete Incident/Accident report related to event. DON B verified R106 was admitted to the hospital for NSTEMI, sepsis and cellulitis and returned to facility on hospice services and passed 7/18/25.

During an interview on 10/2/25 at 1:10 p.m., DON B provided file for R106 skin investigation with no evidence of Incident/Accident report and revealed DON B had also provided education to another staff member nurse supervisor Z. DON B verified nurse supervisor Z responded to written education and was not present at time of event and DON B verified after review of nurse schedules. (Evidence that investigation was not through or complete).

Review of the provided file for R106 included written statement by DON B, dated 6/23/25.

The statement included, [named LPN D] mentioned that [named LPN F] had applied a plastic bag because it was seeping continuously.

The file included, Counseling Notification, oral warning, dated 6/23/25, that reflected, Subject: Improper Treatment in Place.Education Provided: Follow treatment exactly as ordered.

Notify Doctor with change of Condition.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Hillsdale, MI, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Hillsdale County Medical Care Facility or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.