Complaint Investigation

Valley View Care Center

August 27, 2025 · Grand Rapids, MI · 1050 Four Mile Nw

Citations 1

CMS Rating 1/5

Beds 139

Provider ID 235377

Healthcare Facility

Valley View Care Center

Grand Rapids, MI · View full profile →

Source Document

Official CMS Inspection Report (Medicare.gov)

Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.

Inspection Summary

Valley View Care Center in Grand Rapids, MI — inspection on August 27, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0550

Resident Rights Deficiencies

Potential for More Than Minimal Harm

Based on interview and record review, the facility failed to provide care and services to promote dignity and respect in 2 (Resident #106 and #107) of 3 residents reviewed for dignity/respect, resulting in feelings of frustration and the potential for decreased self-esteem and decreased quality of life.Findings include:Resident #106Review of an admission Record revealed Resident #106 was a female, with pertinent diagnoses which included: major depressive disorder, recurrent, unspecified.

Review of a Brief Interview for Mental Status (BIMS) assessment for Resident #106, with a reference date of 6/30/25 revealed a BIMS score of 15, out of a total possible score of 15, which indicated Resident #106 was cognitively intact.In an interview on 8/25/25 at 11:36 AM, Resident #106 reported call light wait time could be as much as 1/2 hour. Resident #106 reported she has had to wait so long for staff to answer her call light that she has soiled her brief. Resident #106 reported she has also had to wait a long time for staff to change her brief, and it made her feel degraded.In an interview on 8/25/25 at 11:46 AM, Certified Nurse Aide (CENA) F reported Resident #106 does not refuse cares.In an interview on 8/26/25 at 1:07 PM, CENA T reported Resident #106 does not refuse cares.

Resident #107Review of an admission Record revealed Resident #107 was a female, with pertinent diagnoses which included: other specified depressive episodes.

Review of a Brief Interview for Mental Status (BIMS) assessment for Resident #107, with a signed date of 8/20/25 revealed a BIMS score of 11, out of a total possible score of 15, which indicated Resident #107 was moderately cognitively impaired.In an interview on 8/25/25 at 11:46 AM, Resident #107 reported she has had to wait a long time for staff to change her brief. Resident #107 stated, last night, it seemed like I sat there forever. Resident #107 reported it made her feel like an old lady having to wait to get her brief changed.In an interview on 8/25/25 at 2:34 PM, CENA U reported resident #107 does not refuse cares.In an interview on 8/26/25 at 3:03 PM, Licensed Practical Nurse (LPN) R reported residents sometimes complained about long call light wait times.In an interview on 8/26/25 at 3:05 PM, CENA V reported there had been some residents who complained to her about long call light wait times.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

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Frequently Asked Questions

What is an F-tag violation?

F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.

Were these violations corrected?

Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.

How often do nursing home inspections happen?

CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.

What should families do about these violations?

Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Grand Rapids, MI, (5) Report new concerns to state authorities.

Where can I see the full inspection report?

Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Valley View Care Center or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.

More Reports

About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.