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Complaint Investigation

Maples Benzie County Medical Care

August 13, 2025 · Frankfort, MI · 210 Maple Street
Citations 1
CMS Rating 5/5
Beds 80
Provider ID 235005
Healthcare Facility
Maples Benzie County Medical Care
Frankfort, MI  ·  View full profile →
Inspection Summary

Maples Benzie County Medical Care in Frankfort, MI — inspection on August 13, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0689
Quality of Life and Care Deficiencies
Potential for More Than Minimal Harm

she left to go retrieve a pair of gripper socks from the linen storage room but realized there were no socks stocked.

When asked the usual protocol if the unit were to run out of supplies, CNA B stated staff was supposed to restock the supplies from either laundry or borrow from a different unit. CNA B admitted she was too busy at the time and did not locate a pair of gripper socks for R3 to wear prior to leaving him in bed.

When asked if R3 was care planned to wear gripper socks while in bed, CNA stated, He is now. I'm unsure if he was at the time [of the fall].Review of a Witness Statement written by CNA C on 7/25/25 revealed the following questions and answers: What were you doing prior to the incident? Getting slip socks [grip socks] for him and there was none on the unit.

What did you see concerning the alleged incident? [R3] did not have any slip socks [grip socks] on or in his room so I went to get some and there was none on the unit.On 8/12/25 at 12:30 PM, a telephone interview was conducted with CNA C regarding R3's fall on 7/25/25. CNA C recollected she responded to R3's sounding bed alarm and located R3 in the bathroom upon entrance into the room. CNA C stated, I noticed he didn't have any gripper socks on. so I told him I was going to grab a pair from the storage room. He's usually fine in the bathroom alone. CNA C reported when she was unable to find gripper socks in the storage closet, she left the unit to locate a pair.

Upon return to the unit, CNA C saw Licensed Practical Nurse (LPN) D assessing R3 who was on the floor after an apparent fall. CNA C stated, I don't understand why anybody would put him in regular socks.he shouldn't have had those socks in his room to begin with.Review of an Unwitnessed Fall Report written by LPN D on 7/28/25, read, in part: Heard a loud bang noise. went to resident room, He [R3] was laying on the floor on his right side facing towards bathroom.

Head was propped against wall. quarter size hematoma visible to forehead above right eye.

Intervention to not leave [R3] unattended while in bathroom and wear non-skid socks of shoes at all times when out of bed.On 8/12/25 at 12:43 PM, a telephone interview was conducted with LPN D regarding R3's fall on 7/25/25. LPN D recalled R3 was left unattended in the bathroom and fell after attempting to self-transfer. LPN D admitted , He's [R3] pretty impulsive.

When asked if R3 was wearing gripper socks at the time of the fall, LPN D stated, No, just normal socks.

When asked if R3 was care planned to wear gripper socks, LPN D replied, I would assume he's care planned for gripper socks.On 8/13/25 at 10:37 AM, an interview was conducted with Assistant Director of Nursing (ADON) G regarding any injuries R3 sustained because of the fall on 7/25/25. ADON G stated R3 was transferred to an acute care hospital for further testing due to reports of increased right hip pain and eventually readmitted to the facility.On 8/13/25 at 10:54 AM, an interview was conducted with the Director of Nursing (DON) regarding care plan implementation expectations.

The DON confirmed R3 should have been wearing gripper socks per his plan of care.

The DON stated if gripper socks were not available on the unit, it is expected for personnel to locate additional pairs within the facility.

Review of the facility policy titled, Fall Risk Protocol: High Risk, dated 5/18/22, read, in part: .Protocol: implement interventions.that address unique risk factors: medications, psychological, cognitive status, recent change in function status, or root causes of recent fall(s).

Review of the facility policy titled, Adding Interventions to the Plan of Care for Events, dated 5/15/17, read, in part:Purpose: the purpose of the intervention is to assure that we are doing everything possible to prevent a similar event from occurring again and to keep our residents safe .

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Frankfort, MI, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Maples Benzie County Medical Care or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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