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Complaint Investigation

Boulder Park Terrace

August 14, 2025 · Charlevoix, MI · 14676 West Upright
Citations 3
CMS Rating 1/5
Beds 72
Provider ID 235526
Healthcare Facility
Boulder Park Terrace
Charlevoix, MI  ·  View full profile →
Inspection Summary

Boulder Park Terrace in Charlevoix, MI — inspection on August 14, 2025.

Found 3 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0580
Resident Rights Deficiencies
Potential for More Than Minimal Harm

admission.An interview was conducted with the Nursing Home Administrator (NHA) on 8/14/25 at approximately 2:00 p.m. who confirmed that the admissions policy was not being followed on the day of R1's admission into the facility and that staff should have gathered pertinent information such as Emergency Contact B's phone number prior to or on admission.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

08/14/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Boulder Park Terrace

14676 West Upright Charlevoix, MI 49720

SUMMARY STATEMENT OF DEFICIENCIES

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to form a recapitulation of stay for one Resident (R2) of three residents reviewed for discharge.

Findings include:This intake pertains to 2563536Resident R2Review of R2's Electronic Medical Record (EMR) revealed admission to the facility on 7/8/25 and discharge from the facility on 7/10/25 with diagnoses including restlessness and agitation, adult failure to thrive, and anorexia.Review of R2's Progress Notes revealed the following information: 07/10/2025 11:51AM Call to wife.She was not picking up her phone last night and staff unable to leave VMs to her.

She was very surprised on all that was replayed to her this am of the occurrences from last night.

Informed her that he was taken by the police in handcuffs to the ER because he not only assaulted staff but assaulted a police officer.

Relayed that he does not get along in a group setting, that he would not be able to continue staying here. We need to be able to actually care for him and he is refusing meds, refusing care, dumping his urinal, shouting the F word, assaulting staff.

She said we could bring him back to her house if we could transport him ourselves. We talked twice this am to communicate the plan.

Transporter taking back home now. We are unable to locate his glasses, but will check with the ER next door if he left them over there and attempt to get them back to her. He left with all other belongings, his W/C and rolled walker.There was no recapitulation of stay for R2 located in the EMR.An interview was conducted with the Nursing Home Administrator (NHA) on 8/14/25 at approximately 2:00 p.m.

The NHA confirmed that a recapitulation of stay was not completed for R2 prior to discharge on [DATE].

Review of the facility's Discharge Summary and Plan policy read, in part, When the facility anticipates a resident's discharge to a private residence, another nursing care facility (i.e., skilled, intermediate care, ICF/IID, etc.) a discharge summary and post-discharge plan will be developed which will assist the resident o adjust to his or her new living environment.the discharge summary will include a recapitulation of the resident's stay at this facility and a final summary of the resident's status at the time of the discharge

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

08/14/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Boulder Park Terrace

14676 West Upright Charlevoix, MI 49720

SUMMARY STATEMENT OF DEFICIENCIES

Based on interview and record review the facility failed to follow care plan interventions to prevent a fall for one Resident (R1) of three residents reviewed for falls.

Findings include:This intake pertains to 2586236, 2583430Resident R1Review of R1's Electronic Medical Record (EMR) revealed admission to the facility on 7/25/25 with diagnosis including fracture of right humerus and neoplasm of the breast, brain and bone.Review of R1's Progress Notes revealed the following entries: 07/29/2025 9:05PM Called to resident room.

Upon entering, observed resident on her R (right) side on the floor, no grippy socks and did not activate call light for assistance 07/29/2025 11:29PM Resident now states she is in great pain & thinks she broke her R elbow and is requesting to go to the ER.Ambulance departed with resident at 11:35 PM. resident was given bed hold policy and transfer form.Review of R1's Care Plans revealed the following: Problem Start Date: 7/25/25; At risk for falls related to R (right) humorous fracture.Approach:.Ensure resident has grippy socks or footwear with grippy soles for safe ambulation and transfers; created 7/25/25.An interview was conducted with the Nursing Home Administrator (NHA) on 8/14/25 at approximately 2:00 p.m.

The NHA confirmed that R1 should have been wearing the proper foot interventions on 7/29/29.

Review of the facility's Falls-Clinical Protocol policy read, in part, .Based on the proceeding assessment, the staff and physician will identify pertinent interventions to try to prevent subsequent falls and to address the risks of clinical significant consequences of falling.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Charlevoix, MI, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Boulder Park Terrace or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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