CITIZENS CARE CENTER

πŸ“ 415 S. MARKET STREET, havre-de-grace, MD 21078 πŸ“ž 4109395500 πŸ›οΈ 184 beds

Overall Rating

⭐⭐⭐
3/5

Health Inspection

⭐⭐
2/5

Staffing

⭐⭐⭐⭐
4/5

Quality Measures

⭐⭐⭐
3/5

Inspection History Overview

47
Total Violations
6 years of data
$17,632
Total Fines
6 penalties
5
Inspections
Since 2014
21
Quality Metrics
Tracked measures

Health Violations by Year

2024 12 violations

Tag 0557 D May 7, 2024

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

βœ“ Corrected: Jun 21, 2024
Tag 0625 D May 7, 2024

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

βœ“ Corrected: Jun 21, 2024
Tag 0656 D May 7, 2024

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Jun 21, 2024
Tag 0658 D May 7, 2024

Ensure services provided by the nursing facility meet professional standards of quality.

βœ“ Corrected: Jun 21, 2024
Tag 0684 E May 7, 2024

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

βœ“ Corrected: Jun 21, 2024
Tag 0689 E May 7, 2024

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Jun 21, 2024
Tag 0730 D May 7, 2024

Observe each nurse aide's job performance and give regular training.

βœ“ Corrected: Jun 21, 2024
Tag 0756 D May 7, 2024

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

βœ“ Corrected: Jun 21, 2024
Tag 0758 D May 7, 2024

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

βœ“ Corrected: Jun 21, 2024
Tag 0761 D May 7, 2024

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

βœ“ Corrected: Jun 21, 2024
Tag 0842 D May 7, 2024

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Jun 21, 2024
Tag 0947 D May 7, 2024

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

βœ“ Corrected: Jun 21, 2024

2021 1 violations

Tag 0626 D Feb 4, 2021

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

2020 1 violations

Tag 0761 D Sep 10, 2020

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

βœ“ Corrected: Oct 19, 2020

2019 14 violations

Tag 0609 D Jun 13, 2019

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Tag 0686 D Jun 13, 2019

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Tag 0550 D May 2, 2019

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

βœ“ Corrected: Jun 16, 2019
Tag 0561 D May 2, 2019

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

βœ“ Corrected: Jun 16, 2019
Tag 0578 D May 2, 2019

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

βœ“ Corrected: Jun 16, 2019
Tag 0657 E May 2, 2019

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

βœ“ Corrected: Jun 16, 2019
Tag 0677 D May 2, 2019

Provide care and assistance to perform activities of daily living for any resident who is unable.

βœ“ Corrected: Jun 16, 2019
Tag 0684 E May 2, 2019

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

βœ“ Corrected: Jun 16, 2019
Tag 0686 D May 2, 2019

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

βœ“ Corrected: Jun 16, 2019
Tag 0692 D May 2, 2019

Provide enough food/fluids to maintain a resident's health.

βœ“ Corrected: Jun 16, 2019
Tag 0730 E May 2, 2019

Observe each nurse aide's job performance and give regular training.

βœ“ Corrected: Jun 16, 2019
Tag 0757 D May 2, 2019

Ensure each resident’s drug regimen must be free from unnecessary drugs.

βœ“ Corrected: Jun 16, 2019
Tag 0791 D May 2, 2019

Provide or obtain dental services for each resident.

βœ“ Corrected: Jun 16, 2019
Tag 0880 D May 2, 2019

Provide and implement an infection prevention and control program.

βœ“ Corrected: Jun 16, 2019

2018 15 violations

Tag 0558 D Mar 7, 2018

Reasonably accommodate the needs and preferences of each resident.

βœ“ Corrected: Apr 24, 2018
Tag 0578 D Mar 7, 2018

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

βœ“ Corrected: Apr 24, 2018
Tag 0604 D Mar 7, 2018

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

βœ“ Corrected: Apr 24, 2018
Tag 0623 E Mar 7, 2018

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

βœ“ Corrected: Apr 24, 2018
Tag 0641 D Mar 7, 2018

Ensure each resident receives an accurate assessment.

βœ“ Corrected: Apr 24, 2018
Tag 0656 D Mar 7, 2018

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Apr 24, 2018
Tag 0657 D Mar 7, 2018

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

βœ“ Corrected: Apr 24, 2018
Tag 0684 E Mar 7, 2018

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

βœ“ Corrected: Apr 24, 2018
Tag 0689 G Mar 7, 2018

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Apr 24, 2018
Tag 0756 E Mar 7, 2018

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

βœ“ Corrected: Apr 24, 2018
Tag 0758 D Mar 7, 2018

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

βœ“ Corrected: Apr 24, 2018
Tag 0812 D Mar 7, 2018

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: Apr 24, 2018
Tag 0842 D Mar 7, 2018

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Apr 24, 2018
Tag 0880 B Mar 7, 2018

Provide and implement an infection prevention and control program.

βœ“ Corrected: Apr 24, 2018
Tag 0908 D Mar 7, 2018

Keep all essential equipment working safely.

βœ“ Corrected: Apr 24, 2018

2017 4 violations

Tag 0157 D Mar 2, 2017

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

βœ“ Corrected: Apr 17, 2017
Tag 0279 D Mar 2, 2017

Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Apr 17, 2017
Tag 0323 J Mar 2, 2017

Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

βœ“ Corrected: Apr 17, 2017
Tag 0441 D Mar 2, 2017

Have a program that investigates, controls and keeps infection from spreading.

βœ“ Corrected: Apr 17, 2017

Detailed Inspection Reports

No detailed inspection reports available yet. Check back soon as we're processing new reports daily.

Fines and Penalties by Year

2022 5 penalties totaling $6,579

$1,973
Fine
April 11, 2022
$1,645
Fine
April 4, 2022
$1,316
Fine
March 28, 2022
$987
Fine
March 21, 2022
$658
Fine
February 21, 2022
Average: $1,316 | Range: $658 - $1,973

2018 1 penalties totaling $11,053

$11,053
Fine
March 7, 2018
Average: $11,053 | Range: $11,053 - $11,053

Fire Safety Deficiencies

Unknown Date

No description available

Inspection Survey Reports

Health

May 7, 2024
0.00

Health

February 4, 2021
0.00

Health

May 2, 2019
0.00

Health

March 7, 2018
0.00

Health

March 2, 2017
0.00

Quality Measures

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Short Stay

Quality Measure

Short Stay

Quality Measure

Short Stay

Quality Measure

Short Stay

Quality Measure

Short Stay

Quality Measure

Long Stay

Quality Measure

Long Stay

Quality Measure

Short Stay

Ownership Information

Non profit - Other
Independent (Not part of a chain)
215039
215039
4109395500
Harford

Historical Ownership Records

August 25, 2025
Individual
August 25, 2025
Individual
August 25, 2025
Individual