Williamstown Commons Nursing & Rehab
WILLIAMSTOWN COMMONS NURSING & REHAB in WILLIAMSTOWN, MA — inspection on March 31, 2026.
Found 1 citation. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
his/her wheelchair and CNA #1 wheeled Resident #1 out to the nurses' station next to Nurse #2.
office.Nurse #1 said if staff are providing care to a resident and they refuse care or ask you to stop,
telephone interview on 03/31/26 at 1:45 P.M., which included a review of her written witness statement, dated 02/28/26, Nurse #2 said she was working on Unit 3 during the day shift on 02/28/26, that she usually works on Unit 3 and knew Resident #1 very well.Nurse #2 said on 02/28/26 at approximately 7:40 A.M., she was at her medication cart next to the nurses' station and CNA #1 wheeled Resident #1 and parked him/her in his/her wheelchair next to her.
Nurse #2 said Resident #1 repeated the words, I hurt, I hurt and that he/she was hugging him/herself.
Nurse #2 said Resident #1 often has a difficult time expressing him/herself and often speaks in word salad (confused mixture of seemingly random words and phrases) and was unable to verbalize what he/she was upset about.Nurse #2 said if staff are providing care for a resident and they tell you to stop you should not continue, whether they have dementia or not.During a telephone interview on 02/28/26 at 4:15 P.M., the Weekend Supervisor said she was on duty during the day shift on 02/28/26 and was aware of the situation regarding Resident #1 and CNA #1.The Weekend Supervisor said she was aware there was a problem on Unit 3 when Nurse #1 and Nurse #2 called (exact time unknown) to tell her they wanted to send CNA #1 back to Unit #2.
The Weekend Supervisor said she instructed Nurse #1 and Nurse #2 to ask CNA #1 to leave Unit 3 and report to the Unit 2 break room.The Weekend Supervisor said Nurse #1 told her that she went to Resident #1's room twice to assist CNA #1 and that Nurse #1 had also said that CNA #1 was not gentle in her approach with regard to caring for Resident #1.The Weekend Supervisor said she attempted to speak with Resident #1, that Resident #1 said something like, she hurt me, said that his/her arms were crossed in front of him/her and said he/she appeared anxious.The Weekend Supervisor said she called the Director of Nursing (DON) told her about the incident, and that the DON interviewed CNA #1 in her presence via speakerphone.The Weekend Supervisor said the DON asked CNA #1 to explain how she provided care to Resident #1 that morning, that CNA #1 said Resident #1 was not acting like him/herself, and said he/she said no and stop while she was providing care.The Weekend Supervisor said the DON asked CNA #1 if she stopped care after Resident #1 said no and stop and that CNA #1 told them she had not stopped.
The Weekend Supervisor said CNA #1 refused to write a statement about the incident and that she told them quit.The Weekend Supervisor said it was the expectation of staff, that when they are providing care and a resident is resisting care or verbally says to stop, that the caregiver stops what they are doing.
During an interview on 02/28/26 at 4:45 P.M., the DON said on 02/28/26 the Weekend Supervisor called her to tell her nursing reported a concern regarding care provided by CNA #1 to Resident #1.
The DON said she provided education to CNA #1 immediately and told her it was expected if a resident ever says no, or stop, that you stop whatever it is you are doing.
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Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.
Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.
Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.