Williamstown Commons Nursing & Rehab
WILLIAMSTOWN COMMONS NURSING & REHAB in WILLIAMSTOWN, MA — inspection on March 31, 2026.
Found 1 citation. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
his/her wheelchair and CNA #1 wheeled Resident #1 out to the nurses' station next to Nurse #2.
office.Nurse #1 said if staff are providing care to a resident and they refuse care or ask you to stop,
telephone interview on 03/31/26 at 1:45 P.M., which included a review of her written witness statement, dated 02/28/26, Nurse #2 said she was working on Unit 3 during the day shift on 02/28/26, that she usually works on Unit 3 and knew Resident #1 very well.Nurse #2 said on 02/28/26 at approximately 7:40 A.M., she was at her medication cart next to the nurses' station and CNA #1 wheeled Resident #1 and parked him/her in his/her wheelchair next to her.
Nurse #2 said Resident #1 repeated the words, I hurt, I hurt and that he/she was hugging him/herself.
Nurse #2 said Resident #1 often has a difficult time expressing him/herself and often speaks in word salad (confused mixture of seemingly random words and phrases) and was unable to verbalize what he/she was upset about.Nurse #2 said if staff are providing care for a resident and they tell you to stop you should not continue, whether they have dementia or not.During a telephone interview on 02/28/26 at 4:15 P.M., the Weekend Supervisor said she was on duty during the day shift on 02/28/26 and was aware of the situation regarding Resident #1 and CNA #1.The Weekend Supervisor said she was aware there was a problem on Unit 3 when Nurse #1 and Nurse #2 called (exact time unknown) to tell her they wanted to send CNA #1 back to Unit #2.
The Weekend Supervisor said she instructed Nurse #1 and Nurse #2 to ask CNA #1 to leave Unit 3 and report to the Unit 2 break room.The Weekend Supervisor said Nurse #1 told her that she went to Resident #1's room twice to assist CNA #1 and that Nurse #1 had also said that CNA #1 was not gentle in her approach with regard to caring for Resident #1.The Weekend Supervisor said she attempted to speak with Resident #1, that Resident #1 said something like, she hurt me, said that his/her arms were crossed in front of him/her and said he/she appeared anxious.The Weekend Supervisor said she called the Director of Nursing (DON) told her about the incident, and that the DON interviewed CNA #1 in her presence via speakerphone.The Weekend Supervisor said the DON asked CNA #1 to explain how she provided care to Resident #1 that morning, that CNA #1 said Resident #1 was not acting like him/herself, and said he/she said no and stop while she was providing care.The Weekend Supervisor said the DON asked CNA #1 if she stopped care after Resident #1 said no and stop and that CNA #1 told them she had not stopped.
The Weekend Supervisor said CNA #1 refused to write a statement about the incident and that she told them quit.The Weekend Supervisor said it was the expectation of staff, that when they are providing care and a resident is resisting care or verbally says to stop, that the caregiver stops what they are doing.
During an interview on 02/28/26 at 4:45 P.M., the DON said on 02/28/26 the Weekend Supervisor called her to tell her nursing reported a concern regarding care provided by CNA #1 to Resident #1.
The DON said she provided education to CNA #1 immediately and told her it was expected if a resident ever says no, or stop, that you stop whatever it is you are doing.