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Complaint Investigation

Prescott House

November 25, 2025 · North Andover, MA · 140 Prescott Street
Citations 2
CMS Rating 2/5
Beds 126
Provider ID 225510
Healthcare Facility
Prescott House
North Andover, MA  ·  View full profile →
Inspection Summary

PRESCOTT HOUSE in NORTH ANDOVER, MA — inspection on November 25, 2025.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0550
Resident Rights Deficiencies
Potential for More Than Minimal Harm

During an interview on 09/08/25 at 8:30 A.M., Unit Manager #1 said on 09/08/25, CNA #2 approached her to report that CNA #1 had pulled the call bell cord away from Resident #1 and tossed it out of his/her reach.

Unit Manager #1 said she immediately reported the incident to the Director of Nurses.

During an interview on 11/25/25 at 2:50 P.M., the Director of Nurses (DON) said she was informed of the incident by Unit Manager #1 in the morning on 09/08/25.

The DON said upon interviewing CNA #1 on 09/08/25, CNA #1 stated that Resident #1 had his/her call light turned on, she wanted it to stop sounding, so she pulled it away from his/her reach.

The DON said CNA #1's employment was terminated.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/25/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Prescott House

140 Prescott Street North Andover, MA 01845

SUMMARY STATEMENT OF DEFICIENCIES

09/06/25.

The DON said neither herself nor the Administrator had been made aware of the incident prior to being notified of it by Unit Manager #1 (on 09/08/25).

The DON said staff members were expected to immediately report allegations of abuse and not wait until two days later.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in NORTH ANDOVER, MA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from PRESCOTT HOUSE or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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