WILLOW MANOR

πŸ“ 30 PRINCETON BOULEVARD, lowell, MA 01851 πŸ“ž 9789548086 πŸ›οΈ 90 beds

Overall Rating

⭐
1/5

Health Inspection

⭐
1/5

Staffing

⭐⭐⭐
3/5

Quality Measures

⭐⭐⭐⭐
4/5

Inspection History Overview

92
Total Violations
9 years of data
$227,616
Total Fines
10 penalties
8
Inspections
Since 2014
21
Quality Metrics
Tracked measures

Health Violations by Year

2025 15 violations

Tag 0550 D Mar 31, 2025

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

βœ“ Corrected: Apr 12, 2025
Tag 0558 D Mar 31, 2025

Reasonably accommodate the needs and preferences of each resident.

βœ“ Corrected: Apr 12, 2025
Tag 0584 F Mar 31, 2025

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

βœ“ Corrected: Apr 12, 2025
Tag 0656 D Mar 31, 2025

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Apr 12, 2025
Tag 0679 E Mar 31, 2025

Provide activities to meet all resident's needs.

βœ“ Corrected: Apr 12, 2025
Tag 0684 D Mar 31, 2025

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

βœ“ Corrected: Apr 12, 2025
Tag 0690 D Mar 31, 2025

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

βœ“ Corrected: Apr 12, 2025
Tag 0740 J Mar 31, 2025

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

βœ“ Corrected: Apr 12, 2025
Tag 0742 J Mar 31, 2025

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

βœ“ Corrected: Apr 12, 2025
Tag 0745 D Mar 31, 2025

Provide medically-related social services to help each resident achieve the highest possible quality of life.

βœ“ Corrected: Apr 12, 2025
Tag 0770 E Mar 31, 2025

Provide timely, quality laboratory services/tests to meet the needs of residents.

βœ“ Corrected: Apr 12, 2025
Tag 0806 D Mar 31, 2025

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

βœ“ Corrected: Apr 12, 2025
Tag 0808 E Mar 31, 2025

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

βœ“ Corrected: Apr 12, 2025
Tag 0865 D Mar 31, 2025

Have a plan that describes the process for conducting QAPI and QAA activities.

βœ“ Corrected: Apr 12, 2025
Tag 0921 D Mar 31, 2025

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

βœ“ Corrected: Apr 12, 2025

2024 4 violations

Tag 0677 D Apr 3, 2024

Provide care and assistance to perform activities of daily living for any resident who is unable.

βœ“ Corrected: Apr 19, 2024
Tag 0685 D Apr 3, 2024

Assist a resident in gaining access to vision and hearing services.

βœ“ Corrected: Apr 19, 2024
Tag 0693 E Apr 3, 2024

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

βœ“ Corrected: Apr 19, 2024
Tag 0805 D Apr 3, 2024

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

βœ“ Corrected: Apr 19, 2024

2023 25 violations

Tag 0580 D May 31, 2023

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

βœ“ Corrected: Jun 30, 2023
Tag 0656 D May 31, 2023

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Jun 30, 2023
Tag 0825 E May 31, 2023

Provide or get specialized rehabilitative services as required for a resident.

βœ“ Corrected: Jun 30, 2023
Tag 0826 E May 31, 2023

Provide specialized rehabilitative services by qualified personnel, when ordered for a resident by a doctor.

βœ“ Corrected: Jun 30, 2023
Tag 0842 E May 31, 2023

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Jun 30, 2023
Tag 0655 G Mar 6, 2023

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

βœ“ Corrected: Mar 16, 2023
Tag 0689 G Mar 6, 2023

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Mar 16, 2023
Tag 0550 D Feb 16, 2023

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

βœ“ Corrected: Mar 8, 2023
Tag 0578 D Feb 16, 2023

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

βœ“ Corrected: Mar 8, 2023
Tag 0580 D Feb 16, 2023

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

βœ“ Corrected: Mar 8, 2023
Tag 0584 F Feb 16, 2023

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

βœ“ Corrected: Mar 8, 2023
Tag 0585 F Feb 16, 2023

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

βœ“ Corrected: Mar 8, 2023
Tag 0604 D Feb 16, 2023

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

βœ“ Corrected: Mar 8, 2023
Tag 0641 D Feb 16, 2023

Ensure each resident receives an accurate assessment.

βœ“ Corrected: Mar 8, 2023
Tag 0656 E Feb 16, 2023

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Mar 8, 2023
Tag 0657 D Feb 16, 2023

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

βœ“ Corrected: Mar 8, 2023
Tag 0658 D Feb 16, 2023

Ensure services provided by the nursing facility meet professional standards of quality.

βœ“ Corrected: Mar 8, 2023
Tag 0689 D Feb 16, 2023

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Mar 8, 2023
Tag 0692 D Feb 16, 2023

Provide enough food/fluids to maintain a resident's health.

βœ“ Corrected: Mar 8, 2023
Tag 0726 D Feb 16, 2023

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

βœ“ Corrected: Mar 8, 2023

2022 2 violations

Tag 0880 D Feb 16, 2022

Provide and implement an infection prevention and control program.

βœ“ Corrected: Feb 25, 2022
Tag 0885 D Feb 16, 2022

Report COVID19 data to residents and families.

βœ“ Corrected: Feb 25, 2022

2021 16 violations

Tag 0692 G Oct 18, 2021

Provide enough food/fluids to maintain a resident's health.

βœ“ Corrected: Dec 27, 2021
Tag 0842 D Oct 18, 2021

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Dec 27, 2021
Tag 0550 E Jul 7, 2021

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

βœ“ Corrected: Aug 6, 2021
Tag 0558 D Jul 7, 2021

Reasonably accommodate the needs and preferences of each resident.

βœ“ Corrected: Aug 6, 2021
Tag 0584 F Jul 7, 2021

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

βœ“ Corrected: Oct 1, 2021
Tag 0604 D Jul 7, 2021

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

βœ“ Corrected: Aug 6, 2021
Tag 0607 D Jul 7, 2021

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

βœ“ Corrected: Oct 1, 2021
Tag 0656 E Jul 7, 2021

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Oct 15, 2021
Tag 0677 D Jul 7, 2021

Provide care and assistance to perform activities of daily living for any resident who is unable.

βœ“ Corrected: Aug 6, 2021
Tag 0685 D Jul 7, 2021

Assist a resident in gaining access to vision and hearing services.

βœ“ Corrected: Oct 1, 2021
Tag 0688 G Jul 7, 2021

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

βœ“ Corrected: Aug 6, 2021
Tag 0689 G Jul 7, 2021

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Aug 6, 2021
Tag 0692 G Jul 7, 2021

Provide enough food/fluids to maintain a resident's health.

βœ“ Corrected: Aug 6, 2021
Tag 0740 D Jul 7, 2021

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

βœ“ Corrected: Oct 1, 2021
Tag 0812 F Jul 7, 2021

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: Aug 6, 2021
Tag 0880 D Jul 7, 2021

Provide and implement an infection prevention and control program.

βœ“ Corrected: Aug 6, 2021

2020 4 violations

Tag 0880 D Nov 17, 2020

Provide and implement an infection prevention and control program.

βœ“ Corrected: Dec 14, 2020
Tag 0886 D Nov 17, 2020

Perform COVID19 testing on residents and staff.

βœ“ Corrected: Dec 14, 2020
Tag 0658 D Jul 9, 2020

Ensure services provided by the nursing facility meet professional standards of quality.

βœ“ Corrected: Aug 21, 2020
Tag 0880 E Jul 9, 2020

Provide and implement an infection prevention and control program.

βœ“ Corrected: Aug 1, 2020

2019 13 violations

Tag 0550 D Jul 12, 2019

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

βœ“ Corrected: Sep 9, 2019
Tag 0580 D Jul 12, 2019

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

βœ“ Corrected: Aug 26, 2019
Tag 0655 D Jul 12, 2019

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

βœ“ Corrected: Aug 26, 2019
Tag 0686 G Jul 12, 2019

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

βœ“ Corrected: Aug 26, 2019
Tag 0688 D Jul 12, 2019

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

βœ“ Corrected: Aug 26, 2019
Tag 0694 D Jul 12, 2019

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

βœ“ Corrected: Sep 9, 2019
Tag 0726 D Jul 12, 2019

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

βœ“ Corrected: Aug 26, 2019
Tag 0801 F Jul 12, 2019

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

βœ“ Corrected: Aug 26, 2019
Tag 0842 D Jul 12, 2019

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Aug 26, 2019
Tag 0600 G Jun 10, 2019

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

βœ“ Corrected: Jul 18, 2019
Tag 0609 D Jun 10, 2019

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

βœ“ Corrected: Jul 18, 2019
Tag 0607 D Apr 4, 2019

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

βœ“ Corrected: May 31, 2019
Tag 0609 D Apr 4, 2019

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

βœ“ Corrected: May 31, 2019

2018 7 violations

Tag 0550 D Sep 7, 2018

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

βœ“ Corrected: Oct 8, 2018
Tag 0656 D Sep 7, 2018

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Oct 8, 2018
Tag 0761 E Sep 7, 2018

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

βœ“ Corrected: Oct 8, 2018
Tag 0801 D Sep 7, 2018

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

βœ“ Corrected: Oct 8, 2018
Tag 0812 E Sep 7, 2018

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: Oct 8, 2018
Tag 0604 D Apr 9, 2018

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

βœ“ Corrected: May 18, 2018
Tag 0760 G Apr 9, 2018

Ensure that residents are free from significant medication errors.

βœ“ Corrected: May 18, 2018

2017 6 violations

Tag 0176 E Jun 1, 2017

Allow residents to self-administer drugs if determined safe.

βœ“ Corrected: Jul 14, 2017
Tag 0241 D Jun 1, 2017

Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

βœ“ Corrected: Jul 14, 2017
Tag 0281 D Jun 1, 2017

Ensure services provided by the nursing facility meet professional standards of quality.

βœ“ Corrected: Jul 14, 2017
Tag 0364 E Jun 1, 2017

Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.

βœ“ Corrected: Jul 14, 2017
Tag 0371 E Jun 1, 2017

Store, cook, and serve food in a safe and clean way.

βœ“ Corrected: Jul 14, 2017
Tag 0441 D Jun 1, 2017

Have a program that investigates, controls and keeps infection from spreading.

βœ“ Corrected: Jul 14, 2017

Detailed Inspection Reports

No detailed inspection reports available yet. Check back soon as we're processing new reports daily.

Fines and Penalties by Year

2025 1 penalties totaling $46,935

$46,935
Fine
March 31, 2025
Average: $46,935 | Range: $46,935 - $46,935

2022 1 penalties totaling $9,750

$9,750
Fine
February 16, 2022
Average: $9,750 | Range: $9,750 - $9,750

2021 4 penalties totaling $115,096

$53,560
Fine
October 18, 2021
$51,786
Fine
July 7, 2021
$9,750
Fine
July 7, 2021
$0
Payment Denial
July 7, 2021
Average: $28,774 | Range: $0 - $53,560

2020 1 penalties totaling $3,250

$3,250
Fine
November 17, 2020
Average: $3,250 | Range: $3,250 - $3,250

2019 2 penalties totaling $44,782

$35,159
Fine
July 12, 2019
$9,623
Fine
June 10, 2019
Average: $22,391 | Range: $9,623 - $35,159

2018 1 penalties totaling $7,803

$7,803
Fine
April 9, 2018
Average: $7,803 | Range: $7,803 - $7,803

Fire Safety Deficiencies

Unknown Date

No description available

Inspection Survey Reports

Health

April 3, 2024
0.00

Health

May 31, 2023
0.00

Health

March 6, 2023
0.00

Health

February 16, 2023
0.00

Health

February 16, 2022
0.00

Health

October 18, 2021
0.00

Health

July 7, 2021
0.00

Health

July 12, 2019
0.00

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Ownership Information

For profit - Corporation
Independent (Not part of a chain)
225511
225511
9789548086
Middlesex

Historical Ownership Records

August 25, 2025
Individual
August 25, 2025
Individual