Complaint Investigation

Regalcare At Harwich

August 28, 2025 · Harwich, MA · 111 Headwaters Drive

Citations 1

CMS Rating 4/5

Beds 135

Provider ID 225525

Healthcare Facility

Regalcare At Harwich

Harwich, MA · View full profile →

Inspection Summary

REGALCARE AT HARWICH in HARWICH, MA — inspection on August 28, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0550

Resident Rights Deficiencies

Potential for More Than Minimal Harm

Director of Nurses (DON) said that during her investigation, CNA #2 told her that Resident #1 followed him and CNA #1 into Resident #2's room where he/she sat on an unoccupied bed.

The DON said that CNA #2 told her that CNA #1 was pretending to sit on Resident #1's lap and that when Family Member #1 opened the door to Resident #2's room, she became very upset and said, what if this was your parent? The DON said that she suspended CNA #1 and CNA #2 pending an internal investigation and then determined that this incident was a customer service and professionalism issue.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?

F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.

Were these violations corrected?

Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.

How often do nursing home inspections happen?

CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.

What should families do about these violations?

Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in HARWICH, MA, (5) Report new concerns to state authorities.

Where can I see the full inspection report?

Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from REGALCARE AT HARWICH or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.

Regalcare At Harwich

Inspection Findings

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