CHARLENE MANOR EXTENDED CARE FACILITY

πŸ“ 130 COLRAIN ROAD, greenfield, MA 01301 πŸ“ž 4137743724 πŸ›οΈ 123 beds

Overall Rating

⭐⭐⭐⭐⭐
5/5

Health Inspection

⭐⭐⭐⭐
4/5

Staffing

⭐⭐⭐⭐
4/5

Quality Measures

⭐⭐⭐⭐⭐
5/5

Inspection History Overview

60
Total Violations
9 years of data
$47,541
Total Fines
2 penalties
7
Inspections
Since 2014
21
Quality Metrics
Tracked measures

Health Violations by Year

2025 2 violations

Tag 0656 D May 6, 2025

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: May 30, 2025
Tag 0842 D Mar 12, 2025

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Apr 11, 2025

2024 2 violations

Tag 0584 F Jun 28, 2024

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

βœ“ Corrected: Aug 10, 2024
Tag 0867 F Jun 28, 2024

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

βœ“ Corrected: Aug 10, 2024

2023 15 violations

Tag 0607 D Dec 13, 2023

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

βœ“ Corrected: Jan 27, 2024
Tag 0684 D Dec 13, 2023

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

βœ“ Corrected: Jan 27, 2024
Tag 0943 D Dec 13, 2023

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

βœ“ Corrected: Jan 27, 2024
Tag 0582 B Sep 18, 2023

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

βœ“ Corrected: Nov 4, 2023
Tag 0641 D Sep 18, 2023

Ensure each resident receives an accurate assessment.

βœ“ Corrected: Nov 4, 2023
Tag 0658 D Sep 18, 2023

Ensure services provided by the nursing facility meet professional standards of quality.

βœ“ Corrected: Nov 4, 2023
Tag 0684 D Sep 18, 2023

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

βœ“ Corrected: Nov 4, 2023
Tag 0689 F Sep 18, 2023

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Nov 4, 2023
Tag 0698 D Sep 18, 2023

Provide safe, appropriate dialysis care/services for a resident who requires such services.

βœ“ Corrected: Nov 4, 2023
Tag 0699 D Sep 18, 2023

Provide care or services that was trauma informed and/or culturally competent.

βœ“ Corrected: Nov 4, 2023
Tag 0760 D Sep 18, 2023

Ensure that residents are free from significant medication errors.

βœ“ Corrected: Nov 4, 2023
Tag 0761 F Sep 18, 2023

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

βœ“ Corrected: Nov 4, 2023
Tag 0842 D Sep 18, 2023

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Nov 4, 2023
Tag 0880 D Sep 18, 2023

Provide and implement an infection prevention and control program.

βœ“ Corrected: Nov 4, 2023
Tag 0921 E Sep 18, 2023

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

βœ“ Corrected: Nov 4, 2023

2022 20 violations

Tag 0554 D Mar 30, 2022

Allow residents to self-administer drugs if determined clinically appropriate.

βœ“ Corrected: May 12, 2022
Tag 0578 D Mar 30, 2022

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

βœ“ Corrected: May 12, 2022
Tag 0584 D Mar 30, 2022

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

βœ“ Corrected: May 12, 2022
Tag 0609 D Mar 30, 2022

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

βœ“ Corrected: May 12, 2022
Tag 0640 B Mar 30, 2022

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

βœ“ Corrected: May 12, 2022
Tag 0641 E Mar 30, 2022

Ensure each resident receives an accurate assessment.

βœ“ Corrected: May 12, 2022
Tag 0656 D Mar 30, 2022

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: May 12, 2022
Tag 0657 D Mar 30, 2022

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

βœ“ Corrected: May 12, 2022
Tag 0658 D Mar 30, 2022

Ensure services provided by the nursing facility meet professional standards of quality.

βœ“ Corrected: May 12, 2022
Tag 0677 D Mar 30, 2022

Provide care and assistance to perform activities of daily living for any resident who is unable.

βœ“ Corrected: May 12, 2022
Tag 0684 D Mar 30, 2022

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

βœ“ Corrected: May 12, 2022
Tag 0686 D Mar 30, 2022

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

βœ“ Corrected: May 12, 2022
Tag 0690 D Mar 30, 2022

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

βœ“ Corrected: May 12, 2022
Tag 0756 D Mar 30, 2022

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

βœ“ Corrected: May 12, 2022
Tag 0842 D Mar 30, 2022

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: May 12, 2022
Tag 0580 D Jan 4, 2022

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

βœ“ Corrected: Feb 15, 2022
Tag 0600 G Jan 4, 2022

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

βœ“ Corrected: Feb 15, 2022
Tag 0607 D Jan 4, 2022

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

βœ“ Corrected: Feb 15, 2022
Tag 0608 D Jan 4, 2022

Develop and implement policies and procedures to ensure (1) employees report any suspicion of a crime against any resident, according to timelines; (2) post the notice of employee rights; and (3) prohibit and prevent retaliation for reporting.

βœ“ Corrected: Feb 15, 2022
Tag 0656 D Jan 4, 2022

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Feb 15, 2022

2021 3 violations

Tag 0580 G Jul 30, 2021

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

βœ“ Corrected: Sep 13, 2021
Tag 0697 G Jul 30, 2021

Provide safe, appropriate pain management for a resident who requires such services.

βœ“ Corrected: Sep 13, 2021
Tag 0726 D Jul 30, 2021

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

βœ“ Corrected: Sep 13, 2021

2020 1 violations

Tag 0880 E Aug 12, 2020

Provide and implement an infection prevention and control program.

βœ“ Corrected: Sep 27, 2020

2019 4 violations

Tag 0641 B Oct 4, 2019

Ensure each resident receives an accurate assessment.

βœ“ Corrected: Oct 23, 2019
Tag 0656 D Oct 4, 2019

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Oct 25, 2019
Tag 0755 D Oct 4, 2019

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

βœ“ Corrected: Oct 25, 2019
Tag 0761 D Oct 4, 2019

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

βœ“ Corrected: Oct 25, 2019

2018 11 violations

Tag 0638 D Jul 17, 2018

Assure that each resident’s assessment is updated at least once every 3 months.

βœ“ Corrected: Aug 31, 2018
Tag 0641 D Jul 17, 2018

Ensure each resident receives an accurate assessment.

βœ“ Corrected: Aug 31, 2018
Tag 0655 E Jul 17, 2018

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

βœ“ Corrected: Aug 31, 2018
Tag 0656 D Jul 17, 2018

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Aug 31, 2018
Tag 0658 D Jul 17, 2018

Ensure services provided by the nursing facility meet professional standards of quality.

βœ“ Corrected: Aug 31, 2018
Tag 0695 D Jul 17, 2018

Provide safe and appropriate respiratory care for a resident when needed.

βœ“ Corrected: Aug 31, 2018
Tag 0758 D Jul 17, 2018

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

βœ“ Corrected: Aug 31, 2018
Tag 0761 D Jul 17, 2018

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

βœ“ Corrected: Aug 31, 2018
Tag 0812 E Jul 17, 2018

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: Aug 31, 2018
Tag 0842 D Jul 17, 2018

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Aug 31, 2018
Tag 0880 D Jul 17, 2018

Provide and implement an infection prevention and control program.

βœ“ Corrected: Aug 31, 2018

2017 2 violations

Tag 0441 D Apr 25, 2017

Have a program that investigates, controls and keeps infection from spreading.

βœ“ Corrected: Jun 9, 2017
Tag 0465 D Apr 25, 2017

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

βœ“ Corrected: Jun 9, 2017

Detailed Inspection Reports

No detailed inspection reports available yet. Check back soon as we're processing new reports daily.

Fines and Penalties by Year

2022 1 penalties totaling $33,033

$33,033
Fine
January 4, 2022
Average: $33,033 | Range: $33,033 - $33,033

2021 1 penalties totaling $14,508

$14,508
Fine
July 30, 2021
Average: $14,508 | Range: $14,508 - $14,508

Fire Safety Deficiencies

Unknown Date

No description available

Inspection Survey Reports

Health

June 28, 2024
0.00

Health

December 13, 2023
0.00

Health

September 18, 2023
0.00

Health

March 30, 2022
0.00

Health

January 4, 2022
0.00

Health

July 30, 2021
0.00

Health

October 4, 2019
0.00

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Ownership Information

Non profit - Corporation
Independent (Not part of a chain)
225304
225304
4137743724
Franklin

Historical Ownership Records

August 25, 2025
Organization
August 25, 2025
Organization
August 25, 2025
Organization