HERITAGE HALL WEST

πŸ“ 61 COOPER ST, agawam, MA 01001 πŸ“ž 4137868000 πŸ›οΈ 164 beds

Overall Rating

⭐
1/5

Health Inspection

⭐
1/5

Staffing

⭐⭐⭐
3/5

Quality Measures

⭐⭐⭐⭐
4/5

Inspection History Overview

88
Total Violations
9 years of data
$47,256
Total Fines
2 penalties
6
Inspections
Since 2014
21
Quality Metrics
Tracked measures

Health Violations by Year

2025 6 violations

Tag 0552 D May 15, 2025

Ensure that residents are fully informed and understand their health status, care and treatments.

βœ“ Corrected: Jun 9, 2025
Tag 0689 D May 15, 2025

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Jun 9, 2025
Tag 0700 D May 15, 2025

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

βœ“ Corrected: Jun 9, 2025
Tag 0760 D May 15, 2025

Ensure that residents are free from significant medication errors.

βœ“ Corrected: Jun 9, 2025
Tag 0842 D May 15, 2025

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Jun 9, 2025
Tag 0842 D Mar 26, 2025

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Apr 21, 2025

2024 11 violations

Tag 0578 D Jul 16, 2024

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

βœ“ Corrected: Aug 14, 2024
Tag 0580 D Jul 16, 2024

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

βœ“ Corrected: Aug 14, 2024
Tag 0640 D Jul 16, 2024

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

βœ“ Corrected: Aug 14, 2024
Tag 0646 D Jul 16, 2024

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

βœ“ Corrected: Aug 14, 2024
Tag 0676 D Jul 16, 2024

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

βœ“ Corrected: Aug 14, 2024
Tag 0693 D Jul 16, 2024

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

βœ“ Corrected: Aug 14, 2024
Tag 0695 D Jul 16, 2024

Provide safe and appropriate respiratory care for a resident when needed.

βœ“ Corrected: Aug 14, 2024
Tag 0791 D Jul 16, 2024

Provide or obtain dental services for each resident.

βœ“ Corrected: Aug 14, 2024
Tag 0812 D Jul 16, 2024

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: Aug 14, 2024
Tag 0842 D Jul 16, 2024

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Aug 14, 2024
Tag 0880 D Jul 16, 2024

Provide and implement an infection prevention and control program.

βœ“ Corrected: Aug 14, 2024

2023 11 violations

Tag 0554 D Apr 26, 2023

Allow residents to self-administer drugs if determined clinically appropriate.

βœ“ Corrected: Jun 6, 2023
Tag 0584 D Apr 26, 2023

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

βœ“ Corrected: Jun 6, 2023
Tag 0641 D Apr 26, 2023

Ensure each resident receives an accurate assessment.

βœ“ Corrected: Jun 6, 2023
Tag 0656 D Apr 26, 2023

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Jun 6, 2023
Tag 0679 D Apr 26, 2023

Provide activities to meet all resident's needs.

βœ“ Corrected: Jun 6, 2023
Tag 0740 D Apr 26, 2023

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

βœ“ Corrected: Jun 6, 2023
Tag 0756 D Apr 26, 2023

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

βœ“ Corrected: Jun 6, 2023
Tag 0758 D Apr 26, 2023

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

βœ“ Corrected: Jun 6, 2023
Tag 0761 E Apr 26, 2023

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

βœ“ Corrected: Jun 6, 2023
Tag 0883 E Apr 26, 2023

Develop and implement policies and procedures for flu and pneumonia vaccinations.

βœ“ Corrected: Jun 6, 2023
Tag 0677 D Jan 17, 2023

Provide care and assistance to perform activities of daily living for any resident who is unable.

βœ“ Corrected: Feb 10, 2023

2021 9 violations

Tag 0880 D Jun 3, 2021

Provide and implement an infection prevention and control program.

βœ“ Corrected: Jun 25, 2021
Tag 0582 D May 3, 2021

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

βœ“ Corrected: Jun 16, 2021
Tag 0655 D May 3, 2021

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

βœ“ Corrected: Jun 16, 2021
Tag 0695 D May 3, 2021

Provide safe and appropriate respiratory care for a resident when needed.

βœ“ Corrected: Jun 16, 2021
Tag 0700 D May 3, 2021

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

βœ“ Corrected: Jun 16, 2021
Tag 0757 D May 3, 2021

Ensure each resident’s drug regimen must be free from unnecessary drugs.

βœ“ Corrected: Jun 16, 2021
Tag 0760 D May 3, 2021

Ensure that residents are free from significant medication errors.

βœ“ Corrected: Jun 16, 2021
Tag 0812 D May 3, 2021

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: Jun 16, 2021
Tag 0842 E May 3, 2021

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Jun 16, 2021

2020 1 violations

Tag 0773 E Dec 9, 2020

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

2019 22 violations

Tag 0755 G Aug 8, 2019

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

βœ“ Corrected: Sep 18, 2019
Tag 0760 G Aug 8, 2019

Ensure that residents are free from significant medication errors.

βœ“ Corrected: Sep 18, 2019
Tag 0842 D Aug 8, 2019

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Sep 18, 2019
Tag 0578 D Jun 6, 2019

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

βœ“ Corrected: Jul 20, 2019
Tag 0604 D Jun 6, 2019

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

βœ“ Corrected: Jul 20, 2019
Tag 0636 D Jun 6, 2019

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

βœ“ Corrected: Jul 20, 2019
Tag 0641 B Jun 6, 2019

Ensure each resident receives an accurate assessment.

βœ“ Corrected: Jul 20, 2019
Tag 0656 E Jun 6, 2019

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Jul 20, 2019
Tag 0657 D Jun 6, 2019

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

βœ“ Corrected: Jul 20, 2019
Tag 0679 D Jun 6, 2019

Provide activities to meet all resident's needs.

βœ“ Corrected: Jul 20, 2019
Tag 0687 D Jun 6, 2019

Provide appropriate foot care.

βœ“ Corrected: Jul 20, 2019
Tag 0688 D Jun 6, 2019

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

βœ“ Corrected: Jul 20, 2019
Tag 0689 D Jun 6, 2019

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Jul 20, 2019
Tag 0690 D Jun 6, 2019

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

βœ“ Corrected: Jul 20, 2019
Tag 0693 D Jun 6, 2019

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

βœ“ Corrected: Jul 20, 2019
Tag 0711 D Jun 6, 2019

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

βœ“ Corrected: Jul 20, 2019
Tag 0758 D Jun 6, 2019

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

βœ“ Corrected: Jul 20, 2019
Tag 0759 D Jun 6, 2019

Ensure medication error rates are not 5 percent or greater.

βœ“ Corrected: Jul 20, 2019
Tag 0791 D Jun 6, 2019

Provide or obtain dental services for each resident.

βœ“ Corrected: Jul 20, 2019
Tag 0812 E Jun 6, 2019

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: Jul 20, 2019

2018 23 violations

Tag 0552 D Feb 6, 2018

Ensure that residents are fully informed and understand their health status, care and treatments.

βœ“ Corrected: Mar 20, 2018
Tag 0578 D Feb 6, 2018

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

βœ“ Corrected: Mar 20, 2018
Tag 0580 D Feb 6, 2018

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

βœ“ Corrected: Apr 19, 2018
Tag 0609 D Feb 6, 2018

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

βœ“ Corrected: Mar 20, 2018
Tag 0610 D Feb 6, 2018

Respond appropriately to all alleged violations.

βœ“ Corrected: Mar 20, 2018
Tag 0641 D Feb 6, 2018

Ensure each resident receives an accurate assessment.

βœ“ Corrected: Mar 20, 2018
Tag 0656 E Feb 6, 2018

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Mar 20, 2018
Tag 0675 D Feb 6, 2018

Honor each resident's preferences, choices, values and beliefs.

βœ“ Corrected: Mar 20, 2018
Tag 0677 D Feb 6, 2018

Provide care and assistance to perform activities of daily living for any resident who is unable.

βœ“ Corrected: Mar 20, 2018
Tag 0679 D Feb 6, 2018

Provide activities to meet all resident's needs.

βœ“ Corrected: Apr 19, 2018
Tag 0684 G Feb 6, 2018

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

βœ“ Corrected: Mar 20, 2018
Tag 0690 D Feb 6, 2018

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

βœ“ Corrected: Apr 19, 2018
Tag 0693 D Feb 6, 2018

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

βœ“ Corrected: Mar 20, 2018
Tag 0695 D Feb 6, 2018

Provide safe and appropriate respiratory care for a resident when needed.

βœ“ Corrected: Mar 20, 2018
Tag 0697 G Feb 6, 2018

Provide safe, appropriate pain management for a resident who requires such services.

βœ“ Corrected: Apr 19, 2018
Tag 0700 E Feb 6, 2018

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

βœ“ Corrected: Mar 20, 2018
Tag 0755 D Feb 6, 2018

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

βœ“ Corrected: Mar 20, 2018
Tag 0760 G Feb 6, 2018

Ensure that residents are free from significant medication errors.

βœ“ Corrected: Mar 20, 2018
Tag 0770 D Feb 6, 2018

Provide timely, quality laboratory services/tests to meet the needs of residents.

βœ“ Corrected: Mar 20, 2018
Tag 0791 D Feb 6, 2018

Provide or obtain dental services for each resident.

βœ“ Corrected: Mar 20, 2018

2017 1 violations

Tag 0157 D Oct 27, 2017

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

βœ“ Corrected: Dec 29, 2017

2016 4 violations

Tag 0223 D Nov 9, 2016

Protect each resident from all abuse, physical punishment, and involuntary separation from others.

βœ“ Corrected: Dec 22, 2016
Tag 0278 E Nov 9, 2016

Ensure each resident receives an accurate assessment by a qualified health professional.

βœ“ Corrected: Dec 22, 2016
Tag 0281 D Nov 9, 2016

Ensure services provided by the nursing facility meet professional standards of quality.

βœ“ Corrected: Dec 22, 2016
Tag 0282 D Nov 9, 2016

Provide care by qualified persons according to each resident's written plan of care.

βœ“ Corrected: Dec 22, 2016

Detailed Inspection Reports

No detailed inspection reports available yet. Check back soon as we're processing new reports daily.

Fines and Penalties by Year

2019 1 penalties totaling $8,626

$8,626
Fine
August 8, 2019
Average: $8,626 | Range: $8,626 - $8,626

2018 1 penalties totaling $38,630

$38,630
Fine
February 6, 2018
Average: $38,630 | Range: $38,630 - $38,630

Fire Safety Deficiencies

Unknown Date

No description available

Inspection Survey Reports

Health

July 16, 2024
0.00

Health

April 26, 2023
0.00

Health

January 17, 2023
0.00

Health

June 3, 2021
0.00

Health

May 3, 2021
0.00

Health

June 6, 2019
0.00

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Ownership Information

For profit - Corporation
Independent (Not part of a chain)
225253
225253
4137868000
Hampden

Historical Ownership Records

August 25, 2025
Organization
August 25, 2025
Organization
August 25, 2025
Individual