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Heritage Hall West

📍 61 Cooper St, Agawam, MA 01001 📞 (413) 786-8000 🛏️ 164 beds

Inspection History Overview

Detailed Inspection Reports

No detailed inspection reports available yet. Check back soon as we're processing new reports daily.

Fines and Penalties by Year

2019 1 penalties totaling $8,626

$8,626
Aug 8, 2019

Fine

2018 1 penalties totaling $38,630

$38,630
Feb 6, 2018

Fine

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Health Violations by Year

2025 6 violations

Tag 0552 D May 15, 2025

Ensure that residents are fully informed and understand their health status, care and treatments.

✓ Corrected: Jun 9, 2025
Tag 0689 D May 15, 2025

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Jun 9, 2025
Tag 0700 D May 15, 2025

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

✓ Corrected: Jun 9, 2025
Tag 0760 D May 15, 2025

Ensure that residents are free from significant medication errors.

✓ Corrected: Jun 9, 2025
Tag 0842 D May 15, 2025

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

✓ Corrected: Jun 9, 2025
Tag 0842 D Mar 26, 2025

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

✓ Corrected: Apr 21, 2025

2024 11 violations

Tag 0578 D Jul 16, 2024

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

✓ Corrected: Aug 14, 2024
Tag 0580 D Jul 16, 2024

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

✓ Corrected: Aug 14, 2024
Tag 0640 D Jul 16, 2024

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

✓ Corrected: Aug 14, 2024
Tag 0646 D Jul 16, 2024

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

✓ Corrected: Aug 14, 2024
Tag 0676 D Jul 16, 2024

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

✓ Corrected: Aug 14, 2024
Tag 0693 D Jul 16, 2024

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

✓ Corrected: Aug 14, 2024
Tag 0695 D Jul 16, 2024

Provide safe and appropriate respiratory care for a resident when needed.

✓ Corrected: Aug 14, 2024
Tag 0791 D Jul 16, 2024

Provide or obtain dental services for each resident.

✓ Corrected: Aug 14, 2024
Tag 0812 D Jul 16, 2024

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

✓ Corrected: Aug 14, 2024
Tag 0842 D Jul 16, 2024

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

✓ Corrected: Aug 14, 2024
Tag 0880 D Jul 16, 2024

Provide and implement an infection prevention and control program.

✓ Corrected: Aug 14, 2024
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2023 11 violations

Tag 0554 D Apr 26, 2023

Allow residents to self-administer drugs if determined clinically appropriate.

✓ Corrected: Jun 6, 2023
Tag 0584 D Apr 26, 2023

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

✓ Corrected: Jun 6, 2023
Tag 0641 D Apr 26, 2023

Ensure each resident receives an accurate assessment.

✓ Corrected: Jun 6, 2023
Tag 0656 D Apr 26, 2023

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

✓ Corrected: Jun 6, 2023
Tag 0679 D Apr 26, 2023

Provide activities to meet all resident's needs.

✓ Corrected: Jun 6, 2023
Tag 0740 D Apr 26, 2023

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

✓ Corrected: Jun 6, 2023
Tag 0756 D Apr 26, 2023

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

✓ Corrected: Jun 6, 2023
Tag 0758 D Apr 26, 2023

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

✓ Corrected: Jun 6, 2023
Tag 0761 E Apr 26, 2023

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

✓ Corrected: Jun 6, 2023
Tag 0883 E Apr 26, 2023

Develop and implement policies and procedures for flu and pneumonia vaccinations.

✓ Corrected: Jun 6, 2023
Tag 0677 D Jan 17, 2023

Provide care and assistance to perform activities of daily living for any resident who is unable.

✓ Corrected: Feb 10, 2023

2021 9 violations

Tag 0880 D Jun 3, 2021

Provide and implement an infection prevention and control program.

✓ Corrected: Jun 25, 2021
Tag 0582 D May 3, 2021

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

✓ Corrected: Jun 16, 2021
Tag 0655 D May 3, 2021

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

✓ Corrected: Jun 16, 2021
Tag 0695 D May 3, 2021

Provide safe and appropriate respiratory care for a resident when needed.

✓ Corrected: Jun 16, 2021
Tag 0700 D May 3, 2021

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

✓ Corrected: Jun 16, 2021
Tag 0757 D May 3, 2021

Ensure each resident’s drug regimen must be free from unnecessary drugs.

✓ Corrected: Jun 16, 2021
Tag 0760 D May 3, 2021

Ensure that residents are free from significant medication errors.

✓ Corrected: Jun 16, 2021
Tag 0812 D May 3, 2021

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

✓ Corrected: Jun 16, 2021
Tag 0842 E May 3, 2021

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

✓ Corrected: Jun 16, 2021
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2020 1 violations

Tag 0773 E Dec 9, 2020

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

2019 22 violations

Tag 0755 G Aug 8, 2019

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

✓ Corrected: Sep 18, 2019
Tag 0760 G Aug 8, 2019

Ensure that residents are free from significant medication errors.

✓ Corrected: Sep 18, 2019
Tag 0842 D Aug 8, 2019

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

✓ Corrected: Sep 18, 2019
Tag 0578 D Jun 6, 2019

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

✓ Corrected: Jul 20, 2019
Tag 0604 D Jun 6, 2019

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

✓ Corrected: Jul 20, 2019
Tag 0636 D Jun 6, 2019

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

✓ Corrected: Jul 20, 2019
Tag 0641 B Jun 6, 2019

Ensure each resident receives an accurate assessment.

✓ Corrected: Jul 20, 2019
Tag 0656 E Jun 6, 2019

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

✓ Corrected: Jul 20, 2019
Tag 0657 D Jun 6, 2019

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

✓ Corrected: Jul 20, 2019
Tag 0679 D Jun 6, 2019

Provide activities to meet all resident's needs.

✓ Corrected: Jul 20, 2019
Tag 0687 D Jun 6, 2019

Provide appropriate foot care.

✓ Corrected: Jul 20, 2019
Tag 0688 D Jun 6, 2019

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

✓ Corrected: Jul 20, 2019
Tag 0689 D Jun 6, 2019

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Jul 20, 2019
Tag 0690 D Jun 6, 2019

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

✓ Corrected: Jul 20, 2019
Tag 0693 D Jun 6, 2019

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

✓ Corrected: Jul 20, 2019
Tag 0711 D Jun 6, 2019

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

✓ Corrected: Jul 20, 2019
Tag 0758 D Jun 6, 2019

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

✓ Corrected: Jul 20, 2019
Tag 0759 D Jun 6, 2019

Ensure medication error rates are not 5 percent or greater.

✓ Corrected: Jul 20, 2019
Tag 0791 D Jun 6, 2019

Provide or obtain dental services for each resident.

✓ Corrected: Jul 20, 2019
Tag 0812 E Jun 6, 2019

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

✓ Corrected: Jul 20, 2019
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2018 23 violations

Tag 0552 D Feb 6, 2018

Ensure that residents are fully informed and understand their health status, care and treatments.

✓ Corrected: Mar 20, 2018
Tag 0578 D Feb 6, 2018

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

✓ Corrected: Mar 20, 2018
Tag 0580 D Feb 6, 2018

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

✓ Corrected: Apr 19, 2018
Tag 0609 D Feb 6, 2018

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

✓ Corrected: Mar 20, 2018
Tag 0610 D Feb 6, 2018

Respond appropriately to all alleged violations.

✓ Corrected: Mar 20, 2018
Tag 0641 D Feb 6, 2018

Ensure each resident receives an accurate assessment.

✓ Corrected: Mar 20, 2018
Tag 0656 E Feb 6, 2018

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

✓ Corrected: Mar 20, 2018
Tag 0675 D Feb 6, 2018

Honor each resident's preferences, choices, values and beliefs.

✓ Corrected: Mar 20, 2018
Tag 0677 D Feb 6, 2018

Provide care and assistance to perform activities of daily living for any resident who is unable.

✓ Corrected: Mar 20, 2018
Tag 0679 D Feb 6, 2018

Provide activities to meet all resident's needs.

✓ Corrected: Apr 19, 2018
Tag 0684 G Feb 6, 2018

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

✓ Corrected: Mar 20, 2018
Tag 0690 D Feb 6, 2018

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

✓ Corrected: Apr 19, 2018
Tag 0693 D Feb 6, 2018

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

✓ Corrected: Mar 20, 2018
Tag 0695 D Feb 6, 2018

Provide safe and appropriate respiratory care for a resident when needed.

✓ Corrected: Mar 20, 2018
Tag 0697 G Feb 6, 2018

Provide safe, appropriate pain management for a resident who requires such services.

✓ Corrected: Apr 19, 2018
Tag 0700 E Feb 6, 2018

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

✓ Corrected: Mar 20, 2018
Tag 0755 D Feb 6, 2018

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

✓ Corrected: Mar 20, 2018
Tag 0760 G Feb 6, 2018

Ensure that residents are free from significant medication errors.

✓ Corrected: Mar 20, 2018
Tag 0770 D Feb 6, 2018

Provide timely, quality laboratory services/tests to meet the needs of residents.

✓ Corrected: Mar 20, 2018
Tag 0791 D Feb 6, 2018

Provide or obtain dental services for each resident.

✓ Corrected: Mar 20, 2018

2017 1 violations

Tag 0157 D Oct 27, 2017

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

✓ Corrected: Dec 29, 2017
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2016 4 violations

Tag 0223 D Nov 9, 2016

Protect each resident from all abuse, physical punishment, and involuntary separation from others.

✓ Corrected: Dec 22, 2016
Tag 0278 E Nov 9, 2016

Ensure each resident receives an accurate assessment by a qualified health professional.

✓ Corrected: Dec 22, 2016
Tag 0281 D Nov 9, 2016

Ensure services provided by the nursing facility meet professional standards of quality.

✓ Corrected: Dec 22, 2016
Tag 0282 D Nov 9, 2016

Provide care by qualified persons according to each resident's written plan of care.

✓ Corrected: Dec 22, 2016
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