HERITAGE HALL SOUTH

πŸ“ 65 COOPER STREET, agawam, MA 01001 πŸ“ž 4137868000 πŸ›οΈ 122 beds

Overall Rating

⭐⭐⭐
3/5

Health Inspection

⭐⭐
2/5

Staffing

⭐⭐⭐⭐
4/5

Quality Measures

⭐⭐
2/5

Inspection History Overview

70
Total Violations
7 years of data
$80,438
Total Fines
2 penalties
3
Inspections
Since 2014
21
Quality Metrics
Tracked measures

Health Violations by Year

2025 2 violations

Tag 0692 D Apr 23, 2025

Provide enough food/fluids to maintain a resident's health.

βœ“ Corrected: May 16, 2025
Tag 0842 D Apr 23, 2025

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: May 16, 2025

2023 8 violations

Tag 0559 D Oct 10, 2023

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

βœ“ Corrected: Nov 24, 2023
Tag 0658 D Oct 10, 2023

Ensure services provided by the nursing facility meet professional standards of quality.

βœ“ Corrected: Nov 24, 2023
Tag 0691 D Oct 10, 2023

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

βœ“ Corrected: Nov 24, 2023
Tag 0698 D Oct 10, 2023

Provide safe, appropriate dialysis care/services for a resident who requires such services.

βœ“ Corrected: Nov 24, 2023
Tag 0757 D Oct 10, 2023

Ensure each resident’s drug regimen must be free from unnecessary drugs.

βœ“ Corrected: Nov 24, 2023
Tag 0758 D Oct 10, 2023

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

βœ“ Corrected: Nov 24, 2023
Tag 0790 D Oct 10, 2023

Provide routine and 24-hour emergency dental care for each resident.

βœ“ Corrected: Nov 24, 2023
Tag 0812 F Oct 10, 2023

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: Nov 24, 2023

2022 13 violations

Tag 0636 D Apr 14, 2022

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

βœ“ Corrected: Jun 17, 2022
Tag 0655 D Apr 14, 2022

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

βœ“ Corrected: Jun 17, 2022
Tag 0656 D Apr 14, 2022

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Jun 17, 2022
Tag 0676 D Apr 14, 2022

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

βœ“ Corrected: Jun 17, 2022
Tag 0677 D Apr 14, 2022

Provide care and assistance to perform activities of daily living for any resident who is unable.

βœ“ Corrected: Jun 17, 2022
Tag 0685 D Apr 14, 2022

Assist a resident in gaining access to vision and hearing services.

βœ“ Corrected: Jun 17, 2022
Tag 0689 D Apr 14, 2022

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Jun 17, 2022
Tag 0695 D Apr 14, 2022

Provide safe and appropriate respiratory care for a resident when needed.

βœ“ Corrected: Jun 17, 2022
Tag 0698 D Apr 14, 2022

Provide safe, appropriate dialysis care/services for a resident who requires such services.

βœ“ Corrected: Jun 17, 2022
Tag 0770 D Apr 14, 2022

Provide timely, quality laboratory services/tests to meet the needs of residents.

βœ“ Corrected: Jun 17, 2022
Tag 0842 D Apr 14, 2022

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Jun 17, 2022
Tag 0880 E Apr 14, 2022

Provide and implement an infection prevention and control program.

βœ“ Corrected: Jun 17, 2022
Tag 0921 D Apr 14, 2022

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

βœ“ Corrected: Jun 17, 2022

2021 10 violations

Tag 0610 D Apr 29, 2021

Respond appropriately to all alleged violations.

βœ“ Corrected: Jun 11, 2021
Tag 0656 D Apr 29, 2021

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Jun 11, 2021
Tag 0657 D Apr 29, 2021

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

βœ“ Corrected: Jun 11, 2021
Tag 0689 E Apr 29, 2021

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Jun 11, 2021
Tag 0694 D Apr 29, 2021

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

βœ“ Corrected: Jun 11, 2021
Tag 0695 D Apr 29, 2021

Provide safe and appropriate respiratory care for a resident when needed.

βœ“ Corrected: Jun 11, 2021
Tag 0700 D Apr 29, 2021

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

βœ“ Corrected: Jun 11, 2021
Tag 0756 D Apr 29, 2021

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

βœ“ Corrected: Jun 11, 2021
Tag 0758 D Apr 29, 2021

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

βœ“ Corrected: Jun 11, 2021
Tag 0842 D Apr 29, 2021

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Jun 11, 2021

2019 15 violations

Tag 0578 D Oct 16, 2019

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

βœ“ Corrected: Nov 27, 2019
Tag 0655 D Oct 16, 2019

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

βœ“ Corrected: Nov 27, 2019
Tag 0656 D Oct 16, 2019

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Nov 27, 2019
Tag 0684 E Oct 16, 2019

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

βœ“ Corrected: Nov 27, 2019
Tag 0688 D Oct 16, 2019

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

βœ“ Corrected: Nov 27, 2019
Tag 0689 D Oct 16, 2019

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Nov 27, 2019
Tag 0690 D Oct 16, 2019

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

βœ“ Corrected: Nov 27, 2019
Tag 0692 D Oct 16, 2019

Provide enough food/fluids to maintain a resident's health.

βœ“ Corrected: Nov 27, 2019
Tag 0694 D Oct 16, 2019

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

βœ“ Corrected: Nov 27, 2019
Tag 0698 D Oct 16, 2019

Provide safe, appropriate dialysis care/services for a resident who requires such services.

βœ“ Corrected: Nov 27, 2019
Tag 0711 E Oct 16, 2019

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

βœ“ Corrected: Nov 27, 2019
Tag 0880 D Oct 16, 2019

Provide and implement an infection prevention and control program.

βœ“ Corrected: Nov 27, 2019
Tag 0883 D Oct 16, 2019

Develop and implement policies and procedures for flu and pneumonia vaccinations.

βœ“ Corrected: Nov 27, 2019
Tag 0656 D Mar 22, 2019

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: May 20, 2019
Tag 0689 G Mar 22, 2019

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: May 20, 2019

2018 10 violations

Tag 0552 D Aug 23, 2018

Ensure that residents are fully informed and understand their health status, care and treatments.

βœ“ Corrected: Oct 15, 2018
Tag 0580 G Aug 23, 2018

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

βœ“ Corrected: Oct 15, 2018
Tag 0600 G Aug 23, 2018

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

βœ“ Corrected: Oct 15, 2018
Tag 0623 C Aug 23, 2018

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

βœ“ Corrected: Oct 15, 2018
Tag 0641 E Aug 23, 2018

Ensure each resident receives an accurate assessment.

βœ“ Corrected: Oct 15, 2018
Tag 0689 G Aug 23, 2018

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Oct 15, 2018
Tag 0692 D Aug 23, 2018

Provide enough food/fluids to maintain a resident's health.

βœ“ Corrected: Oct 15, 2018
Tag 0740 D Aug 23, 2018

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

βœ“ Corrected: Oct 15, 2018
Tag 0868 D Aug 23, 2018

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

βœ“ Corrected: Oct 15, 2018
Tag 0880 D Aug 23, 2018

Provide and implement an infection prevention and control program.

βœ“ Corrected: Oct 15, 2018

2017 12 violations

Tag 0323 D Sep 8, 2017

Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

βœ“ Corrected: Aug 22, 2017
Tag 0157 D Jun 22, 2017

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

βœ“ Corrected: Jul 28, 2017
Tag 0253 D Jun 22, 2017

Provide housekeeping and maintenance services.

βœ“ Corrected: Jul 28, 2017
Tag 0278 C Jun 22, 2017

Ensure each resident receives an accurate assessment by a qualified health professional.

βœ“ Corrected: Jul 28, 2017
Tag 0281 D Jun 22, 2017

Ensure services provided by the nursing facility meet professional standards of quality.

βœ“ Corrected: Jul 28, 2017
Tag 0282 E Jun 22, 2017

Provide care by qualified persons according to each resident's written plan of care.

βœ“ Corrected: Jul 28, 2017
Tag 0314 D Jun 22, 2017

Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

βœ“ Corrected: Jul 28, 2017
Tag 0333 D Jun 22, 2017

Ensure that residents are safe from serious medication errors.

βœ“ Corrected: Jul 28, 2017
Tag 0371 F Jun 22, 2017

Store, cook, and serve food in a safe and clean way.

βœ“ Corrected: Jul 28, 2017
Tag 0431 D Jun 22, 2017

Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

βœ“ Corrected: Jul 28, 2017
Tag 0514 E Jun 22, 2017

Keep accurate, complete and organized clinical records on each resident that meet professional standards.

βœ“ Corrected: Jul 28, 2017
Tag 0223 G Apr 6, 2017

Protect each resident from all abuse, physical punishment, and involuntary separation from others.

βœ“ Corrected: May 21, 2017

Detailed Inspection Reports

No detailed inspection reports available yet. Check back soon as we're processing new reports daily.

Fines and Penalties by Year

2019 1 penalties totaling $11,021

$11,021
Fine
March 22, 2019
Average: $11,021 | Range: $11,021 - $11,021

2018 1 penalties totaling $69,417

$69,417
Fine
August 23, 2018
Average: $69,417 | Range: $69,417 - $69,417

Fire Safety Deficiencies

Unknown Date

No description available

Inspection Survey Reports

Health

October 10, 2023
0.00

Health

April 14, 2022
0.00

Health

April 29, 2021
0.00

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Ownership Information

For profit - Corporation
Independent (Not part of a chain)
225176
225176
4137868000
Hampden

Historical Ownership Records

August 25, 2025
Organization
August 25, 2025
Organization
August 25, 2025
Individual