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Heritage Hall North

πŸ“ 55 Cooper Street, Agawam, MA 01001 πŸ“ž (413) 786-8000 πŸ›οΈ 124 beds

Inspection History Overview

Detailed Inspection Reports

Notice: These are official CMS inspection narratives containing detailed regulatory findings. This information is not available in searchable format anywhere else online.

April 9, 2025 Health Inspection

Fines and Penalties by Year

2022 1 penalties totaling $32,702

$32,702
Apr 27, 2022

Fine

2018 1 penalties totaling $7,803

$7,803
Sep 5, 2018

Fine

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Health Violations by Year

2025 17 violations

Tag 0550 D Apr 9, 2025

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

βœ“ Corrected: Apr 23, 2025
Tag 0551 D Apr 9, 2025

Give the resident's representative the ability to exercise the resident's rights.

βœ“ Corrected: Apr 23, 2025
Tag 0553 E Apr 9, 2025

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

βœ“ Corrected: Apr 23, 2025
Tag 0565 D Apr 9, 2025

Honor the resident's right to organize and participate in resident/family groups in the facility.

βœ“ Corrected: Apr 23, 2025
Tag 0576 E Apr 9, 2025

Ensure residents have reasonable access to and privacy in their use of communication methods.

βœ“ Corrected: Apr 23, 2025
Tag 0578 D Apr 9, 2025

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

βœ“ Corrected: Apr 23, 2025
Tag 0580 G Apr 9, 2025

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

βœ“ Corrected: Apr 23, 2025
Tag 0656 D Apr 9, 2025

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Apr 23, 2025
Tag 0677 D Apr 9, 2025

Provide care and assistance to perform activities of daily living for any resident who is unable.

βœ“ Corrected: Apr 23, 2025
Tag 0684 D Apr 9, 2025

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

βœ“ Corrected: Apr 23, 2025
Tag 0686 G Apr 9, 2025

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

βœ“ Corrected: Apr 23, 2025
Tag 0689 D Apr 9, 2025

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Apr 23, 2025
Tag 0725 E Apr 9, 2025

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

βœ“ Corrected: Apr 23, 2025
Tag 0726 D Apr 9, 2025

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

βœ“ Corrected: May 1, 2025
Tag 0756 E Apr 9, 2025

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

βœ“ Corrected: Apr 23, 2025
Tag 0812 F Apr 9, 2025

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: Apr 23, 2025
Tag 0880 D Apr 9, 2025

Provide and implement an infection prevention and control program.

βœ“ Corrected: May 9, 2025

2024 7 violations

Tag 0636 B Jan 23, 2024

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

βœ“ Corrected: Feb 28, 2024
Tag 0638 C Jan 23, 2024

Assure that each resident’s assessment is updated at least once every 3 months.

βœ“ Corrected: Feb 19, 2024
Tag 0641 B Jan 23, 2024

Ensure each resident receives an accurate assessment.

βœ“ Corrected: Feb 19, 2024
Tag 0656 D Jan 23, 2024

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Feb 19, 2024
Tag 0690 D Jan 23, 2024

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

βœ“ Corrected: Feb 19, 2024
Tag 0761 D Jan 23, 2024

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

βœ“ Corrected: Feb 19, 2024
Tag 0880 E Jan 23, 2024

Provide and implement an infection prevention and control program.

βœ“ Corrected: Feb 19, 2024
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2022 10 violations

Tag 0756 E Jul 26, 2022

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

βœ“ Corrected: Sep 13, 2022
Tag 0758 E Jul 26, 2022

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

βœ“ Corrected: Sep 13, 2022
Tag 0842 E Jul 26, 2022

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Sep 13, 2022
Tag 0880 D Jul 26, 2022

Provide and implement an infection prevention and control program.

βœ“ Corrected: Sep 13, 2022
Tag 0600 G May 3, 2022

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

βœ“ Corrected: Jun 10, 2022
Tag 0622 D May 3, 2022

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

βœ“ Corrected: Jun 10, 2022
Tag 0623 D May 3, 2022

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

βœ“ Corrected: Jun 10, 2022
Tag 0625 D May 3, 2022

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

βœ“ Corrected: Jun 10, 2022
Tag 0626 G May 3, 2022

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

βœ“ Corrected: Jun 10, 2022
Tag 0689 G Apr 27, 2022

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Apr 28, 2022

2021 2 violations

Tag 0760 D Apr 20, 2021

Ensure that residents are free from significant medication errors.

βœ“ Corrected: May 21, 2021
Tag 0882 D Jan 28, 2021

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

βœ“ Corrected: Feb 15, 2021
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2020 11 violations

Tag 0880 D Jul 1, 2020

Provide and implement an infection prevention and control program.

βœ“ Corrected: Aug 12, 2020
Tag 0655 D Mar 6, 2020

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

βœ“ Corrected: Nov 13, 2020
Tag 0656 E Mar 6, 2020

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Nov 13, 2020
Tag 0692 D Mar 6, 2020

Provide enough food/fluids to maintain a resident's health.

βœ“ Corrected: Nov 13, 2020
Tag 0698 D Mar 6, 2020

Provide safe, appropriate dialysis care/services for a resident who requires such services.

βœ“ Corrected: Nov 13, 2020
Tag 0756 D Mar 6, 2020

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

βœ“ Corrected: Nov 13, 2020
Tag 0761 D Mar 6, 2020

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

βœ“ Corrected: Nov 13, 2020
Tag 0804 E Mar 6, 2020

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

βœ“ Corrected: Nov 13, 2020
Tag 0805 D Mar 6, 2020

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

βœ“ Corrected: Nov 13, 2020
Tag 0812 E Mar 6, 2020

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: Nov 13, 2020
Tag 0842 E Mar 6, 2020

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Nov 13, 2020

2019 9 violations

Tag 0550 D Mar 26, 2019

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

βœ“ Corrected: May 10, 2019
Tag 0583 D Mar 26, 2019

Keep residents' personal and medical records private and confidential.

βœ“ Corrected: May 10, 2019
Tag 0694 D Mar 26, 2019

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

βœ“ Corrected: May 10, 2019
Tag 0711 F Mar 26, 2019

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

βœ“ Corrected: May 10, 2019
Tag 0755 D Mar 26, 2019

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

βœ“ Corrected: May 10, 2019
Tag 0761 E Mar 26, 2019

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

βœ“ Corrected: May 10, 2019
Tag 0812 D Mar 26, 2019

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: May 10, 2019
Tag 0842 D Mar 26, 2019

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: May 10, 2019
Tag 0883 E Mar 26, 2019

Develop and implement policies and procedures for flu and pneumonia vaccinations.

βœ“ Corrected: May 10, 2019
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2018 2 violations

Tag 0656 G Sep 5, 2018

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Oct 15, 2018
Tag 0686 G Sep 5, 2018

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

βœ“ Corrected: Oct 15, 2018

2017 2 violations

Tag 0760 D Dec 27, 2017

Ensure that residents are free from significant medication errors.

βœ“ Corrected: Jan 24, 2018
Tag 0278 E Nov 16, 2017

Ensure each resident receives an accurate assessment by a qualified health professional.

βœ“ Corrected: Dec 25, 2017
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2016 4 violations

Tag 0253 D Dec 2, 2016

Provide housekeeping and maintenance services.

βœ“ Corrected: Jan 12, 2017
Tag 0282 D Dec 2, 2016

Provide care by qualified persons according to each resident's written plan of care.

βœ“ Corrected: Jan 12, 2017
Tag 0323 D Dec 2, 2016

Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

βœ“ Corrected: Jan 12, 2017
Tag 0441 D Dec 2, 2016

Have a program that investigates, controls and keeps infection from spreading.

βœ“ Corrected: Jan 12, 2017
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