HERITAGE HALL EAST

πŸ“ 464 MAIN STREET P O BOX 348, agawam, MA 01001 πŸ“ž 4137868000 πŸ›οΈ 123 beds

Overall Rating

⭐⭐
2/5

Health Inspection

⭐⭐
2/5

Staffing

⭐⭐⭐
3/5

Quality Measures

⭐⭐⭐
3/5

Inspection History Overview

56
Total Violations
6 years of data
$132,860
Total Fines
3 penalties
6
Inspections
Since 2014
21
Quality Metrics
Tracked measures

Health Violations by Year

2023 12 violations

Tag 0550 D Oct 17, 2023

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

βœ“ Corrected: Dec 6, 2023
Tag 0558 D Oct 17, 2023

Reasonably accommodate the needs and preferences of each resident.

βœ“ Corrected: Dec 6, 2023
Tag 0607 D Oct 17, 2023

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

βœ“ Corrected: Dec 6, 2023
Tag 0609 D Oct 17, 2023

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

βœ“ Corrected: Dec 6, 2023
Tag 0641 B Oct 17, 2023

Ensure each resident receives an accurate assessment.

βœ“ Corrected: Dec 6, 2023
Tag 0679 E Oct 17, 2023

Provide activities to meet all resident's needs.

βœ“ Corrected: Dec 6, 2023
Tag 0695 D Oct 17, 2023

Provide safe and appropriate respiratory care for a resident when needed.

βœ“ Corrected: Dec 6, 2023
Tag 0725 D Oct 17, 2023

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

βœ“ Corrected: Dec 6, 2023
Tag 0756 D Oct 17, 2023

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

βœ“ Corrected: Dec 6, 2023
Tag 0880 E Jan 25, 2023

Provide and implement an infection prevention and control program.

Tag 0883 D Jan 25, 2023

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Tag 0886 D Jan 25, 2023

Perform COVID19 testing on residents and staff.

2022 5 violations

Tag 0656 G Apr 19, 2022

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: May 27, 2022
Tag 0658 G Apr 19, 2022

Ensure services provided by the nursing facility meet professional standards of quality.

βœ“ Corrected: May 27, 2022
Tag 0689 G Apr 19, 2022

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: May 27, 2022
Tag 0726 D Apr 19, 2022

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

βœ“ Corrected: May 27, 2022
Tag 0880 D Apr 19, 2022

Provide and implement an infection prevention and control program.

βœ“ Corrected: May 27, 2022

2021 12 violations

Tag 0578 D Apr 21, 2021

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

βœ“ Corrected: Jun 5, 2021
Tag 0636 D Apr 21, 2021

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

βœ“ Corrected: Jun 5, 2021
Tag 0641 D Apr 21, 2021

Ensure each resident receives an accurate assessment.

βœ“ Corrected: Jun 5, 2021
Tag 0656 D Apr 21, 2021

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Jun 5, 2021
Tag 0676 D Apr 21, 2021

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

βœ“ Corrected: Jun 5, 2021
Tag 0756 D Apr 21, 2021

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

βœ“ Corrected: Jun 5, 2021
Tag 0758 D Apr 21, 2021

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

βœ“ Corrected: Jun 5, 2021
Tag 0761 D Apr 21, 2021

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

βœ“ Corrected: Jun 5, 2021
Tag 0868 D Apr 21, 2021

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

βœ“ Corrected: Jun 5, 2021
Tag 0880 D Apr 21, 2021

Provide and implement an infection prevention and control program.

βœ“ Corrected: Jun 5, 2021
Tag 0607 D Feb 3, 2021

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

βœ“ Corrected: Mar 12, 2021
Tag 0885 D Jan 19, 2021

Report COVID19 data to residents and families.

βœ“ Corrected: Feb 1, 2021

2019 15 violations

Tag 0600 D Oct 15, 2019

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

βœ“ Corrected: Dec 16, 2019
Tag 0609 D Oct 15, 2019

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

βœ“ Corrected: Dec 16, 2019
Tag 0656 D Oct 15, 2019

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Dec 16, 2019
Tag 0656 G Aug 27, 2019

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Oct 28, 2019
Tag 0658 D Aug 27, 2019

Ensure services provided by the nursing facility meet professional standards of quality.

βœ“ Corrected: Oct 28, 2019
Tag 0684 G Aug 27, 2019

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

βœ“ Corrected: Oct 28, 2019
Tag 0686 G Aug 27, 2019

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

βœ“ Corrected: Oct 28, 2019
Tag 0687 D Aug 27, 2019

Provide appropriate foot care.

βœ“ Corrected: Oct 28, 2019
Tag 0689 G Aug 27, 2019

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Oct 28, 2019
Tag 0740 D Aug 27, 2019

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

βœ“ Corrected: Oct 28, 2019
Tag 0758 D Aug 27, 2019

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

βœ“ Corrected: Oct 28, 2019
Tag 0801 B Aug 27, 2019

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

βœ“ Corrected: Oct 28, 2019
Tag 0842 D Aug 27, 2019

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

βœ“ Corrected: Oct 28, 2019
Tag 0880 D Aug 27, 2019

Provide and implement an infection prevention and control program.

βœ“ Corrected: Oct 28, 2019
Tag 0908 D Aug 27, 2019

Keep all essential equipment working safely.

βœ“ Corrected: Oct 28, 2019

2018 7 violations

Tag 0550 D Jun 12, 2018

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

βœ“ Corrected: Aug 6, 2018
Tag 0656 D Jun 12, 2018

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Aug 6, 2018
Tag 0689 D Jun 12, 2018

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

βœ“ Corrected: Aug 6, 2018
Tag 0760 D Jun 12, 2018

Ensure that residents are free from significant medication errors.

βœ“ Corrected: Aug 6, 2018
Tag 0761 D Jun 12, 2018

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

βœ“ Corrected: Aug 6, 2018
Tag 0812 E Jun 12, 2018

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

βœ“ Corrected: Aug 6, 2018
Tag 0880 E Jun 12, 2018

Provide and implement an infection prevention and control program.

βœ“ Corrected: Aug 6, 2018

2017 5 violations

Tag 0278 D Mar 7, 2017

Ensure each resident receives an accurate assessment by a qualified health professional.

βœ“ Corrected: Apr 21, 2017
Tag 0279 D Mar 7, 2017

Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

βœ“ Corrected: Apr 21, 2017
Tag 0282 D Mar 7, 2017

Provide care by qualified persons according to each resident's written plan of care.

βœ“ Corrected: Apr 21, 2017
Tag 0315 D Mar 7, 2017

Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

βœ“ Corrected: Apr 21, 2017
Tag 0514 D Mar 7, 2017

Keep accurate, complete and organized clinical records on each resident that meet professional standards.

βœ“ Corrected: Apr 21, 2017

Detailed Inspection Reports

No detailed inspection reports available yet. Check back soon as we're processing new reports daily.

Fines and Penalties by Year

2023 1 penalties totaling $9,750

$9,750
Fine
January 25, 2023
Average: $9,750 | Range: $9,750 - $9,750

2022 1 penalties totaling $66,134

$66,134
Fine
April 19, 2022
Average: $66,134 | Range: $66,134 - $66,134

2019 1 penalties totaling $56,976

$56,976
Fine
August 27, 2019
Average: $56,976 | Range: $56,976 - $56,976

Fire Safety Deficiencies

Unknown Date

No description available

Inspection Survey Reports

Health

October 17, 2023
0.00

Health

January 25, 2023
0.00

Health

April 19, 2022
0.00

Health

April 21, 2021
0.00

Health

February 3, 2021
0.00

Health

January 19, 2021
0.00

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Ownership Information

For profit - Corporation
Independent (Not part of a chain)
225286
225286
4137868000
Hampden

Historical Ownership Records

August 25, 2025
Organization
August 25, 2025
Organization
August 25, 2025
Individual