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Complaint Investigation

Agawam East Rehab And Nursing

November 25, 2025 · Agawam, MA · 464 Main Street
Citations 2
CMS Rating 5/5
Beds 123
Provider ID 225286
Healthcare Facility
Agawam East Rehab And Nursing
Agawam, MA  ·  View full profile →
Inspection Summary

AGAWAM EAST REHAB AND NURSING in AGAWAM, MA — inspection on November 25, 2025.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0627
Resident Rights Deficiencies
Potential for More Than Minimal Harm

Resident #1's EHR and said there was no documentation in the EHR to support that a discharge meeting was conducted for him/her.

During an interview on 11/25/25 at 4:45 P.M. with the Administrator and the Director of Nursing (DON), the DON said that Resident #1 was admitted to the Facility for short-term rehabilitation with a plan to discharge to his/her home.

The DON said discharge care plans should be developed with the IDT, residents and/or their representatives and discharge meetings should be conducted prior to a resident discharging home.

The DON said there was no documentation in his/her EHR to support that a discharge care plan was developed for Resident #1 with the input of Family Member #1, or that a discharge meeting was conducted with the IDT and Family Member #1.The Administrator said the DSS did not document any referrals she made to Home Care Agencies or responses from those agencies and said there was no documentation in Resident #1's EHR to support the DSS sent pertinent discharge information to any Home Care Agencies to facilitate Resident #1's discharge home.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/25/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Agawam East Rehab and Nursing

464 Main Street Agawam, MA 01001

SUMMARY STATEMENT OF DEFICIENCIES

During an interview on 11/25/25 at 4:45 P.M., with the Administrator and the Director of Nursing (DON), the DON said the DSS should be sending copies of discharge and transfer notices to the Long-Term Care Ombudsman office and that the DSS keeps all of the letters on file in a binder in the Social Services office.The DON retrieved and reviewed the binder with the surveyor and said there was a copy of a transfer notice for Resident #3 when he/she was transferred to the hospital but there was no documentation to support that the DSS had sent a copy of the notice to the Ombudsman.

The DON said the DSS did not send discharge notices to the Ombudsman for Resident #1, Resident #2, and Resident #3.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in AGAWAM, MA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from AGAWAM EAST REHAB AND NURSING or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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