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Complaint Investigation

Pointe Coupee Healthcare

Inspection Date: September 5, 2025
Total Violations 2
Facility ID 195620
Location New Roads, LA
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Inspection Findings

F-Tag F0658

Resident Assessment and Care Planning Deficiencies
Harm Level: Immediate Jeopardy

F 0658 Level of Harm - Immediate jeopardy to resident health or safety

accuracy dated for the last 30 days by 08/28/2025.3. The facility plans to monitor its performance to ensure

the results are sustained by:a. S1DON or designee will randomly audit 2 admits/readmits, 2 progress notes, and 2 orders twice per week for 6 weeks.b. Monitoring will be done via chart audit. Any issues found will be addressed immediately with staff re-education and progressive disciplinary action as applicable.Compliance date: 08/18/2025.

Residents Affected - Some

FORM CMS-2567 (02/99) Previous Versions Obsolete

Event ID:

Facility ID:

If continuation sheet

Printed: 04/13/2026 Form Approved OMB No. 0938-0391

Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION

(X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER:

(X2) MULTIPLE CONSTRUCTION

B. Wing

A. Building

(X3) DATE SURVEY COMPLETED

09/05/2025

NAME OF PROVIDER OR SUPPLIER

STREET ADDRESS, CITY, STATE, ZIP CODE

Pointe Coupee Healthcare

1820 False River Road New Roads, LA 70760

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG

SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

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F-Tag F0760

Pharmacy Service Deficiencies
Harm Level: Immediate Jeopardy

F 0760 Level of Harm - Immediate jeopardy to resident health or safety Residents Affected - Some

FORM CMS-2567 (02/99) Previous Versions Obsolete

process to include Diabetics and residents receiving insulin. Observations of records revealed accurate transcription of orders. Observations of current insulin orders against insulin available on medication carts and pharmacy labels revealed accurate transcription of orders. The facility had implemented the following actions to correct the deficient practice:1. Corrective actions for the resident found the be affected include:a.

Nursing staff was in-serviced by 08/14/2025 on accurate transcription of medication orders ensuring the computer added order matches the original received order and written order. Nursing staff completed in-service on 08/14/2025 to request order for glucose checks to all resident with insulin orders. Nursing staff in-service by 08/14/2025 to check an as needed glucose on symptomatic residents and notify the physician of change in condition. Nursing staff in-service by 08/14/2025 on updated admit/readmit checklist with added DM diagnosis/accucheck verification section.b. CDC was in-serviced on 08/12/2025 on timely audit of all admits/readmits, all orders, and all progress notes for accuracy.c. S1DON investigated medication error on 08/12/2025 and appropriately in-serviced staff and disciplinary action was imposed where applicable by 08/14/2025.d. S1DON performed audit of residents with insulin orders to assure orders contain glucose checks by 08/18/2025. This will be repeated on all future admits.1. All residents have the potential to be affected. Corrective actions for those residents include:a. Nursing staff was in-serviced by 08/14/2025 on accurate transcription of medication orders ensuring the computer added order matches the original received order and written order. Nursing staff completed in-service on 08/14/2025 to request order for glucose checks to all resident with insulin orders. Nursing staff in-service by 08/14/2025 to check an as needed glucose on symptomatic residents and notify the physician of change in condition. Nursing staff in-service by 08/14/2025 on updated admit/readmit checklist with added DM diagnosis/accucheck verification section.b. CDC was in-serviced on 08/12/2025 on timely audit of all admits/readmits, all orders, and all progress notes for accuracy.c. S1DON investigated medication error on 08/12/2025 and appropriately in-serviced staff and disciplinary action was imposed where applicable by 08/14/2025.d.

S1DON performed audit of residents with insulin orders to assure orders contain glucose checks by 08/18/2025. This will be repeated on all future admits.e. S1DON or designee will audit admit/readmit charts for order accuracy dated for the last 30 days by 08/28/2025.f. S1DON and S2NP reviewed all insulin orders for accuracy by 08/12/2025.2. The measure that will be put into place to ensure the concern does not recur:a. Nursing staff was in-serviced by 08/14/2025 on accurate transcription of medication orders ensuring the computer added order matches the original received order and written order. Nursing staff completed in-service on 08/14/2025 to request order for glucose checks to all resident with insulin orders.

Nursing staff in-service by 08/14/2025 to check an as needed glucose on symptomatic residents and notify

the physician of change in condition. Nursing staff in-serviced by 08/14/2025 on updated admit/readmit checklist with added DM diagnosis/accucheck verification section.b. CDC was in-serviced on 08/12/2025 on timely audit of all admits/readmits, all orders, and all progress notes for accuracy.c. S1DON investigated medication error on 08/12/2025 and appropriately in-serviced staff and disciplinary action was imposed where applicable by 08/14/2025.d. S1DON performed audit of residents with insulin orders to assure orders contain glucose checks by 08/18/2025. This will be repeated on all future admits.e. S1DON or designee will audit admit/readmit charts for order accuracy dated for the last 30 days by 08/28/2025.3. The facility plans to monitor its performance to ensure the results are sustained by:a. S1DON or designee will randomly audit 2 admits/readmits, 2 progress notes, and 2 orders twice per week for 6 weeks.b. Monitoring will be done via chart audit. Any issues found will be addressed immediately with staff re-education and progressive disciplinary action as applicable.Compliance date: 08/18/2025.

Event ID:

Facility ID:

If continuation sheet

📋 Inspection Summary

Pointe Coupee Healthcare in New Roads, LA inspection on recent inspection.

Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.

What this means: Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. All deficiencies must be corrected within required timeframes and are subject to follow-up verification.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in New Roads, LA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Pointe Coupee Healthcare or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.
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