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Complaint Investigation

Pilgrim Manor Skilled Nursing And Rehabilitation

August 1, 2024 · Bossier City, LA · 1524 Doctors Drive
Citations 1
CMS Rating 1/5
Beds 155
Provider ID 195594
Healthcare Facility
Pilgrim Manor Skilled Nursing And Rehabilitation
Bossier City, LA  ·  View full profile →
Inspection Summary

Pilgrim Manor Skilled Nursing and Rehabilitation in Bossier City, LA — inspection on August 1, 2024.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF726
Immediate Many 6:59:50 A visitor was observed entering the facility through the sliding doors, which opened upon approach affected

During an interview on 07/29/2024 at 2:40 p.m., S9Day Receptionist reported the front door was unlocked during the day for anyone to enter the facility and the sliding glass door automatically opened when a person approaches the front entrance.

During an interview on 07/30/2024 at 9:00 a.m., S1Administrator, reported the S5Evening Receptionist not knowing Resident #1 was a resident and was at risk for elopement contributed to the safety process failure. S1Administrator acknowledged the front door was left unattended upon review of 07/23/2024's surveillance video and confirmed a resident could elope when someone enters the unlocked front door. S1Administrator acknowledged the front door entrance was not secure and there were times the desk may not be manned. S1Administrator further acknowledged the facility did not have a lock down unit or wander guard system in place to aide in measures to prevent elopement.

During an interview on 07/30/2024 at 9:10 a.m., S3Corporate Nurse, reported she reviewed Resident #1's initial elopement assessment the night Resident #1eloped and confirmed Resident #1 had been evaluated as not at risk for elopement by S4ADON. S3Corporate Nurse further acknowledged the 07/23/2024 elopement evaluation failed to include the family in the elopement assessment process, and S4ADON should have, to capture a history of elopement from the home.

Review of S4ADON's personnel record failed to reveal nursing assessment competencies were completed.

195594

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Bossier City, LA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Pilgrim Manor Skilled Nursing and Rehabilitation or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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