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Complaint Investigation

Life Care Center Of Andover

November 17, 2025 · Andover, KS · 621 W 21st
Citations 3
CMS Rating 1/5
Beds 154
Provider ID 175157
Healthcare Facility
Life Care Center Of Andover
Andover, KS  ·  View full profile →
Inspection Summary

LIFE CARE CENTER OF ANDOVER in ANDOVER, KS — inspection on November 17, 2025.

Found 3 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0600
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Immediate Jeopardy

jeopardy to resident health or safety

Aide (CMA) R reported she had just completed ANE training the previous week. CMA R reported R1 required a lot of redirection due to his behavior.

During an interview on 10/06/25 at 10:40 AM, Administrative Nurse D stated she expected staff to report any type of abuse alleged or witnessed immediately to the administrative staff.

During an interview on 10/06/25 at 02:40 PM, Administrative Staff A reported LN G did not have formal dementia training since being hired on 12/30/24.

Additionally, Administrative Staff A reported the facility would use Hand in Hand (a training series for nursing homes, on person-centered care of persons with dementia and prevention of abuse) but said LN G did attend a monthly staff meeting via Zoom on 09/10/25 that reviewed working with dementia and behaviors- behavioral management and documentation, along with several other topics.The facility's policy Abuse Prevention dated 05/06/25 documented that the residents had the right to be free from abuse, neglect, misappropriation of property, and exploitation.

Identify, correct, and intervene in situations in which abuse, neglect, exploitation, and/or misappropriation of resident property is more likely to occur, including trained and qualified, registered, licensed, and certified staff on each shift in sufficient numbers to meet the needs of the residents, and ensure that the staff assigned have knowledge of the individual residents' needs, care needs and behavioral symptoms, if any.On 10/06/25 at 03:50 PM, Administrative Staff A and Consultant Staff II received a copy of the Immediate Jeopardy [IJ] Template and were notified that the facility failed to ensure residents remained free from staff-to-resident abuse, placing R1 in IJ.The facility completed corrective actions on 09/19/25, which included the following:1.

The Social Service Director/Designee interviewed all current in-house residents who were alert and oriented with an assessed BIMS score of 12 or higher.

All residents with an assessed BIMS score of 12 or higher were interviewed to determine if they had experienced or witnessed misappropriation. No additional concerns were noted during the interviews. No findings were noted.2.

The Regional Director of Clinical Services educated the Director of Nursing and the Executive Director on the incident of reportable event management and record review on 09/18/25.3.

The Director of Nursing/Designee reviewed behavior notes, progress notes, psychosocial notes, health status notes, event notes, and plan of care for all residents in the prior 14 days to audit for potential abuse-related events not previously investigated on 09/18/25.4.

The Director of Nursing/Designee initiated staff education on reporting of suspected Abuse, Neglect, and Exploitation, including misappropriation of 09/18/25.

Nursing Staff employees would have education provided prior to their next scheduled shift.5.

The Director of Nursing/Designee initiated staff education on incident and reporting event management for interdisciplinary team (IDT) on 09/19/25, including Executive Director, Director of Nursing, Assistant Director of Nursing, Director of Rehabilitation, Social Service Director, Business Office Manager, Health Information Management, Activity Director, Dietary Manger, Infection Prevention, MDS Coordinator, and Admission. IDT would have education provided prior to working their next scheduled shift.6.

The Director of Nursing/Designee would randomly ask five staff members what to do if ANE, including injuries of unknown origin, was suspected five times weekly for four weeks, three times weekly for four weeks, and then randomly thereafter.7.

The results of the above audits would be submitted to Quality Assurance and Performance Improvement (QAPI) Committee for further review and or action, as well as any trends identified.On 10/06/25 at 02:00 PM, the surveyor verified implementation of the above corrective actions to address the staff-to-resident abuse.

The scope and severity remained at a J.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/17/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Life Care Center of Andover

621 W 21st Andover, KS 67002

SUMMARY STATEMENT OF DEFICIENCIES

jeopardy to resident health or safety

table to R1's left side. R1 hit his cup of coffee with his left hand backwards, and the coffee went on that female resident and on to the floor.

Staff intervened immediately.

During an interview on 10/06/25 at 10:40 AM, Administrative Nurse D stated she expected staff to report any type of abuse alleged or witnessed immediately to the administrative staff.The facility's policy Abuse Prevention dated 05/06/25 documented all alleged or suspected violations involving mistreatment, abuse, neglect, injuries of unknown origin (e.g., bruising and skin tears) will be immediately reported to theadministrator and/or director of nursing.

All associates are mandated to immediately report suspected resident abuse and/or neglect to their immediate supervisor and/or facility representative.

All residents, families, resident representatives, and visitors are encouraged to immediately report incidents of suspected resident abuse and/or neglect to facility administration.

When an incident of resident abuse is suspected, the incident must be reported to thesupervisor regardless of the time lapse since the incident occurred.

The supervisor notifies the director of nursing and the executive director of the alleged incident.On 10/06/25 at 03:50 PM, Administrative Staff A and Consultant Staff II received a copy of the Immediate Jeopardy [IJ] Template and were notified that the facility failed to ensure staff reported occurrences of abuse immediately to the Administrator placing R1 in IJ.The facility completed corrective actions on 09/19/25, which included the following:1.

The Social Service Director/Designee interviewed all current in-house residents who were alert and oriented with an assessed BIMS score of 12 or higher.

All residents with an assessed BIMS score of 12 or higher were interviewed to determine if they had experienced or witnessed misappropriation. No additional concerns were noted during the interviews. No findings were noted.2.

The Regional Director of Clinical Services educated the Director of Nursing and the Executive Director on the incident of reportable event management and record review on 09/18/25.3.

The Director of Nursing/Designee reviewed behavior notes, progress notes, psychosocial notes, health status notes, event notes, and plan of care for all residents in the prior 14 days to audit for potential abuse-related events not previously investigated on 09/18/25.4.

The Director of Nursing/Designee initiated staff education on reporting of suspected Abuse, Neglect, and Exploitation, including misappropriation of 09/18/25.

Nursing Staff employees would have education provided prior to their next scheduled shift.5.

The Director of Nursing/Designee initiated staff education on incident and reporting event management for interdisciplinary team (IDT) on 09/19/25, including Executive Director, Director of Nursing, Assistant Director of Nursing, Director of Rehabilitation, Social Service Director, Business Office Manager, Health Information Management, Activity Director, Dietary Manger, Infection Prevention, MDS Coordinator, and Admission. IDT would have education provided prior to working their next scheduled shift.6.

The Director of Nursing/Designee would randomly ask five staff members what to do if ANE, including injuries of unknown origin, was suspected five times weekly for four weeks, three times weekly for four weeks, and then randomly thereafter.7.

The results of the above audits would be submitted to Quality Assurance and Performance Improvement (QAPI) Committee for further review and or action, as well as any trends identified.On 10/06/25 at 02:00 PM, the surveyor verified implementation of the above corrective actions.

The scope and severity remained at a J.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/17/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Life Care Center of Andover

621 W 21st Andover, KS 67002

SUMMARY STATEMENT OF DEFICIENCIES

jeopardy to resident health or safety

staff meeting via Zoom on 09/10/25 that reviewed working with dementia and behaviors- behavioral management and documentation, along with several other topics.

Administrative Staff A verified LN G completed his whole shift the evening on 09/17/25 through 09/18/25 including continuing to provide care to R1.The facility's policy Abuse-Protection of Residents dated 05/06/25 documented the following methods to ensure the protection of residents during an investigation may include but are not limited to; Responding immediately to protect the alleged victim and integrity of the investigation; Examining the alleged victim for any sign of injury, including a physical examination or psychosocial assessment if needed; Immediate notification of the alleged victim's practitioner and the family or responsible party; Removal of access by the alleged perpetrator to the alleged victim and assurance that ongoing safety and protection is provided for the alleged victim and, as appropriate, other residents.On 10/06/25 at 03:50 PM, Administrative Staff A and Consultant Staff II received a copy of the Immediate Jeopardy [IJ] Template and were notified that the facility failed to prevent LN G from ongoing and unrestricted access to residents on the locked memory care unit after LN G abused Rl placed the residents on the locked unit in immediate jeopardy.

The facility completed corrective actions on 09/19/25, which included the following:1.

The Social Service Director/Designee interviewed all current in-house residents who were alert and oriented with an assessed BIMS score of 12 or higher.

All residents with an assessed BIMS score of 12 or higher were interviewed to determine if they had experienced or witnessed misappropriation. No additional concerns were noted during the interviews. No findings were noted.2.

The Regional Director of Clinical Services educated the Director of Nursing and the Executive Director on the incident of reportable event management and record review on 09/18/25.3.

The Director of Nursing/Designee reviewed behavior notes, progress notes, psychosocial notes, health status notes, event notes, and plan of care for all residents in the prior 14 days to audit for potential abuse-related events not previously investigated on 09/18/25.4.

The Director of Nursing/Designee initiated staff education on reporting of suspected Abuse, Neglect, and Exploitation, including misappropriation of 09/18/25.

Nursing Staff employees would have education provided prior to their next scheduled shift.5.

The Director of Nursing/Designee initiated staff education on incident and reporting event management for interdisciplinary team (IDT) on 09/19/25, including Executive Director, Director of Nursing, Assistant Director of Nursing, Director of Rehabilitation, Social Service Director, Business Office Manager, Health Information Management, Activity Director, Dietary Manger, Infection Prevention, MDS Coordinator, and Admission. IDT would have education provided prior to working their next scheduled shift.6.

The Director of Nursing/Designee would randomly ask five staff members what to do if ANE, including injuries of unknown origin, was suspected five times weekly for four weeks, three times weekly for four weeks, and then randomly thereafter.7.

The results of the above audits would be submitted to Quality Assurance and Performance Improvement (QAPI) Committee for further review and or action, as well as any trends identified.On 10/06/25 at 02:00 PM, the surveyor verified implementation of the above corrective actions.

The scope and severity remained at a K.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in ANDOVER, KS, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from LIFE CARE CENTER OF ANDOVER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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