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Complaint Investigation

Glen Oaks Health Campus

April 28, 2026 · New Castle, IN · 601 W Cr 200 S
Citations 2
CMS Rating 4/5
Beds 68
Provider ID 155759
Healthcare Facility
Glen Oaks Health Campus
New Castle, IN  ·  View full profile →
Source Document
Official CMS Inspection Report (Medicare.gov)
Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.
Inspection Summary

GLEN OAKS HEALTH CAMPUS in NEW CASTLE, IN — inspection on April 28, 2026.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0609
Freedom from Abuse, Neglect, and Exploitation Deficiencies

During an interview with the Director of Health Services (DHS) and Executive Director (ED) on 4/28/26 at 11:53 a.m., they indicated Resident B had a small laceration to her forehead after the fall and with the medical director indicated the resident's fall was from a cardiac event, they did not report it to the department of health.

During an interview with the Coroner on 4/28/26 at 2:25 p.m., the Coroner indicated he was called by EMS (Emergency Medical Services) the morning of 4/16/26, and told he did not need to investigate the scene because nothing was suspicious or un-natural about the death, but once the family had got to view her body more thoroughly at the funeral home, they found what appeared to be a quarter to half dollar shaped deep laceration to the left side of the resident's forehead.

Photos of Resident B were provided by Funeral Director 12 on 4/29/26 at 12:43 p.m.

The photos indicated there was a deep cut on the middle left side of forehead before the hair line where there was a quarter sized area where tissue and blood were visible.

Funeral Director 12's written report, dated 4/20/26, indicated the Funeral Director Intern who arrived to pick up Resident B's body noticed a clear shower cap was placed over the residents head.

Upon examining it further found a large open wound to Resident B's forehead above the left eye.

The injury was approximately 2 inches in diameter and exposed the skull.

This Citation relates to intake 2988395.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER TITLE (X6) DATE REPRESENTATIVE'S SIGNATURE

155759 04/28/2026

Glen Oaks Health Campus 601 W Cr 200 S New Castle, IN 47362

During an interview on 4/27/26 at 12:00 p.m., Certified Resident Care Assistant (CRCA) 3 indicated she was doing her rounds the morning of 4/16/26 around 6:15 a.m. to 6:20 a.m., she found Resident B lying on the floor unresponsive in the bathroom. CRCA 3 indicated she was unaware that Resident B was in the bathroom, but the resident would use the call light for help. CRCA 3 indicated Resident B's call light was not on.

During an interview with Registered Nurse (RN) 4 on 4/27/26 at 12:21 p.m., the RN indicated she was called to Resident B's room around 6:15 a.m. by CRCA 3 and found Resident B on the floor in the bathroom unresponsive. A family interview was conducted on 4/27/26 at 10:35 a.m.

The family member indicated when they received the call about Resident B's passing, the nurse on the phone told them she had only left Resident B for 5 minutes. A plan of care, dated 2/23/26, indicated Resident B was at risk for falls related to weakness.

The interventions included, but were not limited to, staff to assist with transfers as needed. A Fall Management Guidelines policy was provided by the Executive Director (ED) on 4/28/26 at 12:24 p.m. It indicated,.mitigate fall risk factors and implement preventative measures.

This Citation relates to intake 2988395 410 IAC (Indiana Administrative Code) 3.1-45(a)

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in NEW CASTLE, IN, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from GLEN OAKS HEALTH CAMPUS or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.