Rolling Hills Healthcare Center
Inspection Findings
F-Tag F0921
F 0921 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and
the public. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, record review, and interview the facility failed to ensure the hot water temperatures were between 100 and 120 degrees. This deficient practice had the potential to affect 82 of 82 residents living in
the facility. Findings include: During an observation, on 11/13/25 at 10:00 a.m., the following hot water temperatures were observed:-room [ROOM NUMBER] hot water temperature in the bathroom was 93.6 degrees F.-room [ROOM NUMBER] had no hot water in the bathroom.- room [ROOM NUMBER] hot water temperature in the bathroom was degrees 88.0 FDuring an interview, on 11/13/25 at 10:00 a.m., the Maintenance Director indicated he had not received any complaints from the residents about the lack of hot water. The facility flushed the system every morning.During an interview, on 11/13/25 at 10:30 a.m., Resident B indicated he had not had hot water since September. He informed management that he did not have any hot water in his bathroom. He indicated they recently informed him the sink needed a valve replacement, but he has not had any hot water since September.During an observation, on 11/13/25 at 10:35 a.m., the Maintenance Director indicated the resident's bathroom did not have any hot water. The Maintenance Director allowed the hot water to run, and the water did not get warm. He indicated a valve needed replaced.During an interview, on 11/13/25 at 10:45 a.m., Resident F indicated there were some days she did not have hot water in her bathroom. Most of the time it would take the hot water a long time to warm up. The hot water would come and go.During an interview, on 11/13/25 at 11:00 a.m., the Maintenance Director indicated the hot water does take a while to warm up, but he thought it was related to
the lack of running water for a while especially overnight. The water did take some time to warm up.During
an interview, on 11/13/25 at 11:15 a.m., Certified Nursing Aide (CNA) 3 indicated the hot water in the resident rooms and the shower room took 5 to 10 minutes to warm up. The farther away the rooms the longer it took for the water to warm up.During an interview, on 11/13/25 at 11:20 a.m., Resident E indicated
the hot water in her bathroom took about 10 minutes to warm up. She would wash her hands in cold water because it took too long to even get warm water.During an interview, on 11/13/ 25 at 12:00 p.m., the Executive Director (ED) indicated a couple of weeks ago a Qualified Medication Aide (QMA) called her and indicated there was no hot water. The Maintenance Director flushed the lines on Monday. The farther the rooms were the less the hot water there was, and she indicated it should not take that long for the water to heat up. The boilers were not centralized in one area. Each unit had their own hot water boiler.This citation relates to Intake 2659155.3.1-19(f)(e)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99) Previous Versions Obsolete
Facility ID:
If continuation sheet
Event ID:
ROLLING HILLS HEALTHCARE CENTER in NEW ALBANY, IN inspection on recent inspection.
Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.
Frequently Asked Questions
- What is an F-tag violation?
- F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
- Were these violations corrected?
- Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
- How often do nursing home inspections happen?
- CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
- What should families do about these violations?
- Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in NEW ALBANY, IN, (5) Report new concerns to state authorities.
- Where can I see the full inspection report?
- Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from ROLLING HILLS HEALTHCARE CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.