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Complaint Investigation

West Chicago Living And Rehab Center

March 29, 2026 · West Chicago, IL · 928 Joliet Road
Citations 1
CMS Rating 2/5
Beds 120
Provider ID 14E392
Healthcare Facility
West Chicago Living And Rehab Center
West Chicago, IL  ·  View full profile →
Inspection Summary

West Chicago Living and Rehab Center in WEST CHICAGO, IL — inspection on March 29, 2026.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0600
Freedom from Abuse, Neglect, and Exploitation Deficiencies

hallway, running around and was not redirectable.

She called V2 and told her that R2 was disturbing

took it and put it on another table. We called the police and R2 was sent to the hospital. It's our job to

phone call at home that there was an incident between R1 and R2.

She said I immediately did the initial report and sent it to IDPH (Illinois Department of Public Health).

Then I went out of town.

Yes, it is physical abuse and it's the facility's job to prevent abuse.On 3/27/26 at 11:01 AM, V2 (DON--Director of Nursing) stated that on 3/6/26 at 9:40 PM, V4 (RN-Registered Nurse) who was R1 and R2's nurse called her at home.

She stated that R2 was running and walking fast down the hallways and talking to himself. V2 told V4 to keep an eye on him.

She instructed V4 to call her if he starts escalating. V2 stated I came in eventually. I saw R2 walking between the main isle in the dining room. R2 put his phone on the table and then R1 picked it up and moved it to another table. By the time I got there, R1 was on the floor. V5 (CNA-Certified Nursing Assistant) brought R2 down to the tv area. R1 was taken to the nursing station. I talked to R2 and he told me that R1 took his phone. I told him that he shouldn't have handled it the way he did. I told him that I'm going to have to send you out.

R2 started to get upset. He walked back to his room and came out. He said that he was going to get the cop's gun and blow things up. I called 911.

When the officers came, R2 tried to go after their gun.

They restrained him. R2 kept saying that R1 should not have taken his phone. R2 was sent to the hospital and he never came back. R2 should not have attacked R1 and put him to the floor, but he was instigated by R1. It is physical abuse. I know it's the facility's job to prevent abuse.R2's progress note dated 3/7/26 at 12:04 AM shows, At approximately 9:55 PM, R2 was heard singing loudly in the dining area.

Staff advised him to keep his voice down as the other residents started to complain about the noise. (R2) was non-redirectable, and he was seen running back and forth in the dining area. (R2) became physically aggressive and grabbed (R1) and pushed him to the floor.

Staff immediately separated the residents and (R2) was placed on 1:1. (R2) was sent to the hospital for further evaluation to prevent harm to self and others. R2 was unable to be interviewed as he was transferred to the hospital on 3/7/26 and never returned to the facility. R2's face sheet shows a diagnosis of schizoaffective disorder, bipolar type. R2's MDS dated [DATE] shows that he was cognitively intact.Facility's policy titled Abuse Prevention Policy (10/24/24) shows the following: Physical abuse is the infliction of injury on a resident that occurs other than by accidental means and that requires medical attention.

Physical abuse includes hitting, slapping, pinching, kicking, and controlling behavior through corporal punishment.This facility desires to prevent abuse.by establishing a resident sensitive and resident secure environment.

The facility affirms the right of our residents to be free from abuse.The purpose of this policy is to assure that the facility is doing all that is within its control to prevent occurrences of abuse.The facility is committed to protecting our residents from abuse.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in WEST CHICAGO, IL, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from West Chicago Living and Rehab Center or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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