Bella Terra Streamwood

residents and made sure that they were not together. R1 and R2 are on totally different sides of the building, and R3 was moved to the first floor, and R4 remained in his room. We are doing more education for the staff. On 12/21/2025 at 2:00 PM, V3 (Director of Nursing) said, I am aware of the incident of R1, R2, R3, and R4, but V1 was the one who completed the investigation and can better provide details.

All residents have behaviors documented under their care plan, and staff members are aware to monitor them and make sure that they redirect residents and report any behavior or abuse allegation. On 12/ 21/2025 at 2:00 PM, V3 (Director of Nursing) provided facility policy titled Abuse and Neglect, revised 06/26/25.

Which reads in part (but not limited to),Policy Statement:It is the policy of the facility to provide professional care and services in an environment that is free from any type of abuse, corporal punishment, misappropriation of property, exploitation, neglect, or mistreatment.

The facility follows the federal guidelines dedicated to presentation of abuse and timely and thorough investigation of allegations.

These guidelines include compliance with the seven federal components of prevention and investigation.Abuse is the willful infliction of mistreatment, injury, unreasonable confinement, intimidation, or punishment.

Abuse assumes intent to harm, but inadvertent or careless behavior done deliberately that results in harm may be considered.1.

Physical AbusePhysical Abuse includes, but not limited to infliction of injury that occurs other than by accidental means and requires medical attention.2.

Verbal AbuseVerbal Abuse includes, but is not limited to, the use of oral, written or gestural language.

The definition includes communication that expresses disparaging and derogatory terms in language to residents within their hearing/seeing distance.

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