Tower Hill Healthcare Center
TOWER HILL HEALTHCARE CENTER in SOUTH ELGIN, IL — inspection on March 27, 2026.
Found 2 citations. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
establish a grievance policy and make prompt efforts to resolve grievances.
resolved for a resident's missing items.
This applies to 1 of 10 residents (R5) reviewed for grievances
(R5) stated he has clothes and money missing and no one is doing anything. On 3/27/26 at 1:45 PM, V12 (RN) said she documented the note on 3/30/25 regarding R5's missing clothes and money. If a resident reports missing items she reports the items to V9. V12 said she could not recall if she reported the missing items to V9. On 3/27/26 at 1:52 PM, V9 (Social Services) said when a resident reports missing money or clothes.
She takes 48 hours trying to find the item.
After 48 hours if she cannot locate the item, she will file a grievance form and replace the item. V9 said she was not aware of R5's reported missing items on 3/30/25.
She has educated staff to report to her if a resident reports missing items. If she doesn't know what's missing, she can't follow up.
The facility's Grievance Complaint Log dated January 2025 through October 2025 shows there was no grievance filed for R5's missing clothing or money reported on 3/30/25.
The facility's undated Grievance/Complaint Policy states, A resident has the right to voice grievances without discrimination or reprisal and prompt efforts by the facility to resolve the grievance.the disposition of grievances and/or complaints will be recorded on the grievance and complaint log.the grievance/complaint will have a disposition within in 7 working days of the filed grievance.
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.
For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER TITLE (X6) DATE REPRESENTATIVE'S SIGNATURE
145795 03/27/2026
Tower Hill Healthcare Center 759 Kane Street South Elgin, IL 60177
and not to worry about it as they took care of it. V21 said she was told they thought R3 had bumped
discipline problem with R4, so it crossed her mind that maybe he had done something to R3. V21 said
right of his nose. V21 said R3 can not tell you what happened.
R3's admission Record dated 3/27/26 shows his diagnoses include, but are not limited to Alzheimer's disease, muscle weakness, anxiety, and restlessness and agitation. R3's current care plan initiated on 1/26/26 shows R3 is at risk for abuse related to a behavior problem and will be free from harm. R3 has impaired cognitive function/dementia or impaired thought processes related to dementia.
R4's admission Record dated 3/27/26 shows he resides in the Memory Care unit and his diagnoses include, but are not limited to, dementia.
The facility's Abuse Prevention Program Policy (reviewed 1/2019) shows the facility affirms the right of their residents to be free from abuse.
Abuse means any physical injury inflicted upon a resident other than by accidental means.
Physical abuse includes hitting, slapping, pinching, and kicking.