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Complaint Investigation

Nexus At Palos

September 5, 2025 · Palos Hills, IL · 10426 South Roberts
Citations 2
CMS Rating 1/5
Beds 207
Provider ID 145650
Healthcare Facility
Nexus At Palos
Palos Hills, IL  ·  View full profile →
Inspection Summary

Nexus at Palos in PALOS HILLS, IL — inspection on September 5, 2025.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0677
Quality of Life and Care Deficiencies
Potential for More Than Minimal Harm

Based on interview and record review, that facility failed to provide incontinence care for a resident who was identified as dependent on staff for toileting for over four hours.

This affected one of three residents (R2) reviewed for incontinence care.

Findings include:R2's minimal data set (MDS) section GG (functional abilities) dated 6/7/25 documents: toilet hygiene dependent.

Section H (bladder and bowel) documents: always incontinent with urinary and bowel continence.

Care plan dated 5/16/25 documents: Check R2 as required for incontinence.On 9/2/25 at 12:10pm, R2 was observed sitting in his wheelchair, urinating on the floor with his clothes on while attempting to eat his lunch tray. R2's jogging pants were observed with wet pants in between his legs.On 9/2/25 at 12:15pm, V8 (restorative) said, R2's jogging paints were wet in between his leg. V8 said, R2 was soiled and saturated with urine.On 9/2/25 at 1:05pm, V6 (CNA) said, she last provided incontinence care for R2 at 8am.On 9/2/25 at 3:04pm, V6 (CNA) said, resident are supposed to be changed every two hours.Incontinence Care dated 5/2015 documents: Incontinence care is provided to keep resident as dry, comfortable an odor free as possible.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE

TITLE

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

09/05/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Nexus at Palos

10426 South Roberts Palos Hills, IL 60465

SUMMARY STATEMENT OF DEFICIENCIES

NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure two staff member were at bedside during incontinence care for one resident who was high risk for falls and required two person assistance with turning and repositioning.

This affected one of three residents (R4).

This resulted in R4 sustaining a fall, being transferred to the local hospital with a diagnosis of scalp hematoma.

Findings include:R4 was admitted to the facility on [DATE] with a diagnosis of end stage renal disease, weakness, and difficulty walking. R4 fall risk evaluation dated 7/29/25 documents a score of 10.

Facility fall prevention policy dated 8/2024 documents a score of 10 or greater indicates resident is at high risk for falls. R4'sR4's incident report dated 8/7/25 documents while receiving Activities of daily living (ADL) care patient slid out of bed.R4's functional ability and goals assessment dated [DATE] documents under toileting: Hygiene and roll left to right substantial/maximal assistance which indicates helper does more than half the effort.

Helper lifts or holds trunk or limbs and provides more than half the effort.R4's task list date 7/30/25 documents turn and reposition resident two person assist at all times.On 9/4/25 4:49pm V2 (DON) said she was present during the fall for R4. V2 said she was assisting V19 (CNA) with R4's care. V2 was on one side of the bed and V19 (CNA) was on the other side of the bed. V2 said she stepped away from the resident to move or get the garbage can at the same time V19 (CNA) wiped R4 causing her to jerk and start to slide off the bed.

V2 said she was unable to stop R4 from falling. On 9/5/25 at 3:43PM, V19 (CNA, Certified nursing assistant) said she was assisting V2 (DON) with incontinence care for R4. V19 said R4 is total care and requires two people for all care. V19 said R4 was on her side and was cleaning her buttocks. V2 (DON) was on the other side and went to get the garbage can by the door when R4 starting to go forward because she could hold her weight. R4 fell to the ground.On 9/4/25 at 4:30PM, V16 (restorative nurse) said R4 requires two staff members be present during care for safety. V16 said staff should never leave the bedside when providing care and all items should be at bedside prior. V16 said staff should have never left the resident bedside during care. V16 said she provided reeducation to staff about ensuring all items are at bedside prior to starting care. R4's progress note dated 8/7/25 documents: While receiving ADL care patient slid to floor, head to toe and ROM assessed without deformities or complaints of pain, patient positioned back to bed with 2 person assist using a mechanical lift, lump to left frontal lobe noted, pain medication administered by mouth for pain, ice pack applied to head.

Doctor and nurse notified, new order: send to hospital for evaluation and treat. R4's hospital discharge paperwork dated 8/7/25 indicates fall with scalp hematoma.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in PALOS HILLS, IL, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Nexus at Palos or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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